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Compare Deskpro and Zendesk for Customer Service - AC 
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At a Glance
Market Segments
Small-Business (50.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$19.00 1 user per month billed annually
Deskpro
Star Rating
(86)4.2 out of 5
Market Segments
Small-Business (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansZendesk for Customer Service - AC
Star Rating
(6,664)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a preferred choice for organizations that prioritize efficient ticket management. In contrast, Deskpro's ticketing system, while functional, scores slightly lower at 8.4, indicating it may not be as robust for high-volume environments.
- Reviewers mention that Zendesk's email integration is highly rated at 9.0, allowing seamless communication with customers. Deskpro also offers email integration but scores 8.8, suggesting that while effective, it may not provide the same level of user satisfaction.
- G2 users highlight the superior quality of support from Deskpro, which received a score of 8.8 compared to Zendesk's 8.4. This indicates that users may find Deskpro's customer service more responsive and helpful when issues arise.
- Users on G2 report that Zendesk's automation features, particularly in response automation, are well-received with a score of 8.4. Deskpro's automation features, while adequate at 8.3, may not offer the same level of efficiency, which could impact user experience in managing repetitive tasks.
- Reviewers mention that Zendesk's knowledge base functionality is rated at 8.6, providing a comprehensive self-service option for customers. Deskpro's knowledge base, while still useful, scores lower at 8.0, indicating it may lack some advanced features that enhance user experience.
- Users say that Zendesk's ease of setup is rated at 7.9, which some find slightly challenging compared to Deskpro's higher score of 8.4. This suggests that new users may find Deskpro more intuitive to implement, potentially reducing onboarding time.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Deskpro
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
8.6
82
8.6
5,120
Ease of Use
8.3
84
8.6
5,164
Ease of Setup
8.3
62
8.0
3,188
Ease of Admin
8.4
44
8.2
3,074
Quality of Support
8.7
74
8.4
4,798
Has the product been a good partner in doing business?
8.8
44
8.4
3,000
Product Direction (% positive)
8.4
82
8.0
4,773
Features by Category
Ticket and Case Management
8.6
74
|
Verified
8.8
2552
|
Verified
8.6
73
|
Verified
8.7
2567
|
Verified
8.7
73
|
Verified
8.5
2494
|
Verified
8.3
72
|
Verified
8.4
2338
|
Verified
7.9
69
|
Verified
8.2
1921
|
Verified
8.3
72
|
Verified
8.4
2398
|
Verified
8.7
72
|
Verified
8.6
2386
|
Verified
8.0
66
|
Verified
8.3
1854
|
Verified
Generative AI
6.4
45
7.6
385
6.3
45
7.6
385
Agentic AI - Help Desk
5.0
10
7.8
246
4.8
10
7.9
245
5.0
10
8.0
246
Communication Channels
8.2
72
|
Verified
8.5
2060
|
Verified
8.8
72
|
Verified
8.8
2310
|
Verified
7.0
66
|
Verified
8.4
1725
|
Verified
6.7
57
8.0
1429
|
Verified
6.1
55
|
Verified
8.0
1313
|
Verified
Platform
6.6
59
|
Verified
7.8
1387
|
Verified
8.0
70
|
Verified
8.0
1777
|
Verified
8.3
67
|
Verified
8.3
1947
|
Verified
7.7
62
|
Verified
8.2
1739
|
Verified
7.6
66
|
Verified
7.9
2339
|
Verified
7.6
67
|
Verified
8.0
2407
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
9.1
9
|
Verified
8.6
950
|
Verified
8.5
11
|
Verified
8.5
964
|
Verified
8.8
10
|
Verified
8.1
720
9.4
8
|
Verified
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
8.0
70
|
Verified
8.0
1777
|
Verified
9.4
9
|
Verified
8.5
849
|
Verified
9.0
8
|
Verified
8.1
650
9.0
10
|
Verified
8.5
898
9.4
9
|
Verified
8.6
824
|
Verified
8.5
10
|
Verified
8.3
848
|
Verified
Generative AI
6.9
8
Feature Not Available
Self-Service Experience
8.2
22
8.5
1499
7.9
21
8.5
1436
7.2
19
8.0
1024
6.9
9
7.7
648
7.9
11
8.0
780
Self-Service Platform
7.9
12
8.2
828
7.4
11
8.2
841
5.2
7
7.7
658
6.7
12
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
8.3
8
7.8
67
7.9
8
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Zendesk for Customer Service - AC are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.7%
Computer & Network Security
8.2%
Mental Health Care
7.1%
Computer Software
5.9%
Primary/Secondary Education
4.7%
Other
49.4%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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