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Compare Desk360 and ServiceNow Customer Service Management 
Featured Products
At a Glance
Market Segments
Small-Business (80.0% of reviews)
Enterprise (61.0% of reviews)
Entry-Level Pricing
$0.00 Per Month
No pricing available
Desk360
Star Rating
(55)4.5 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00 Per Month
Browse all 2 pricing plansServiceNow Customer Service Management
Star Rating
(238)4.4 out of 5
Market Segments
Enterprise (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow Customer Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow Customer Service Management excels in its communication features, with users appreciating its efficient and effective tools for data management. This capability allows businesses to support their customers in a consistent and professional manner.
- Users say that Desk360 offers a hassle-free experience, highlighting its easy ticketing process from submission to resolution. Reviewers have noted that the support provided is spot on, making it a reliable choice for small businesses looking for straightforward solutions.
- According to verified reviews, ServiceNow Customer Service Management is praised for its quick initial setup and intuitive onboarding, which helps users manage various aspects of their service operations effectively. The pre-built flows are particularly noted for streamlining processes.
- Reviewers mention that Desk360 shines in terms of support quality, with many users finding the technical support team and project manager invaluable during implementation. This level of assistance can be crucial for small businesses that may lack extensive IT resources.
- G2 reviewers highlight that while ServiceNow Customer Service Management has a broader feature set suitable for enterprise needs, it may be more complex for smaller teams. Users have noted that the tool's scope can be overwhelming at times, which might not align with the needs of smaller organizations.
- Users report that Desk360, while scoring slightly lower in overall satisfaction, provides a user-friendly interface with high ease of use and setup ratings. This makes it an attractive option for small businesses that prioritize simplicity and quick deployment over extensive features.
Pricing
Entry-Level Pricing
Desk360
Basic Plan
$0.00
Per Month
Free for 1 user / 1 product
- Email Integration
- App Message Box Integration
- Web Contact Us Integration
ServiceNow Customer Service Management
No pricing availableFree Trial
Desk360
Free Trial is available
ServiceNow Customer Service Management
Free Trial is available
Ratings
Meets Requirements
8.8
39
8.7
163
Ease of Use
9.0
39
8.4
180
Ease of Setup
8.9
28
7.9
119
Ease of Admin
9.2
28
8.4
80
Quality of Support
9.3
40
8.3
145
Has the product been a good partner in doing business?
9.0
28
8.5
82
Product Direction (% positive)
8.6
33
9.2
147
Features by Category
Ticket and Case Management
8.1
26
8.9
62
|
Verified
8.3
25
8.7
63
|
Verified
8.0
25
8.7
63
|
Verified
8.3
25
8.3
59
8.0
22
8.6
61
|
Verified
8.3
24
8.4
60
|
Verified
8.0
22
8.8
59
|
Verified
8.7
23
8.7
59
|
Verified
Generative AI
Not enough data
7.2
34
Not enough data
7.0
33
Agentic AI - Help Desk
Not enough data
7.2
23
Not enough data
7.3
23
Not enough data
7.3
23
Communication Channels
7.9
30
8.6
61
|
Verified
8.4
26
8.6
61
|
Verified
8.0
27
8.0
54
|
Verified
8.3
24
7.4
53
|
Verified
Feature Not Available
7.7
51
|
Verified
Platform
7.4
20
7.3
55
|
Verified
7.3
20
8.1
62
|
Verified
8.0
22
8.5
61
|
Verified
8.4
20
8.2
60
|
Verified
8.1
20
8.5
61
|
Verified
8.2
22
8.6
62
|
Verified
Workforce Management
Not enough data
8.1
25
Not enough data
8.2
25
Not enough data
8.1
24
Not enough data
8.0
23
Not enough data
7.8
21
Administration
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
8.3
26
Not enough data
8.1
23
Not enough data
8.0
23
Conversational Platform
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Support Automation
Not enough data
8.3
6
Not enough data
9.2
6
Not enough data
7.5
6
Not enough data
7.2
6
Generative AI
Not enough data
8.3
5
Not enough data
8.3
5
Customer Support
Not enough data
7.9
13
Not enough data
7.1
12
Not enough data
8.2
13
Automation
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
8.3
13
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.2
12
Not enough data
8.1
12
Generative AI
Not enough data
8.5
10
Not enough data
8.3
9
Not enough data
8.5
9
Communication
Not enough data
8.3
24
|
Verified
Not enough data
8.9
23
|
Verified
Not enough data
8.5
24
Not enough data
8.4
23
Not enough data
8.2
23
Internal Use
7.3
20
8.1
62
|
Verified
Not enough data
8.6
23
|
Verified
Not enough data
8.3
21
Not enough data
8.9
24
Not enough data
8.5
24
|
Verified
Not enough data
8.5
24
|
Verified
Generative AI
Not enough data
6.9
21
Self-Service Experience
Not enough data
7.9
43
Not enough data
7.8
39
Not enough data
7.4
39
Not enough data
6.4
38
Not enough data
7.7
40
Self-Service Platform
Not enough data
8.0
42
Not enough data
8.0
41
Not enough data
7.6
39
Not enough data
8.0
41
Agentic AI - Customer Self-Service
Not enough data
6.6
15
Not enough data
7.0
15
Not enough data
7.2
15
Not enough data
7.1
15
Not enough data
7.3
15
Not enough data
7.2
15
Not enough data
7.1
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
6.9(won by default)
7
Not enough data
9.0(won by default)
7
Not enough data
7.3(won by default)
5
Channels
Not enough data
9.4(won by default)
6
Not enough data
7.7(won by default)
5
Not enough data
7.7(won by default)
5
Not enough data
7.3(won by default)
5
Not enough data
7.5(won by default)
6
Insight
Not enough data
7.2(won by default)
6
Not enough data
6.9(won by default)
6
Not enough data
7.8(won by default)
6
Not enough data
8.3(won by default)
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk360 and ServiceNow Customer Service Management are categorized as Help Desk
Unique Categories
Desk360 has no unique categories
ServiceNow Customer Service Management is categorized as Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, Live Chat, Contact Center Workforce, Customer Self-Service, and Conversational Support
Reviews
Reviewers' Company Size
Desk360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Customer Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.0%
Information Technology and Services
14.0%
Program Development
6.0%
Marketing and Advertising
6.0%
Financial Services
6.0%
Other
46.0%
Information Technology and Services
36.0%
Telecommunications
5.7%
Computer Software
5.7%
Financial Services
4.4%
Hospital & Health Care
3.9%
Other
44.3%
Alternatives
Discussions
Which communication channels can be used for customer support on Desk360?
1 Comment
Official Response from Desk360
You can find out more on Desk360.comRead more
Does Desk360 offer guides, tutorials and or customer support?
1 Comment
Official Response from Desk360
As Desk360, we pride ourselves in offering unique customer experiences as well as our technical prowess. We do not limit ourselves to our clients providing a...Read more
Does Desk360 offer multi-user capability like teams?
1 Comment
Official Response from Desk360
You can get detailed info on groups and assignment on docs.desk360.com
You can find more on Desk360.com Read more
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