Dataminr has email support and APP support. I will say their customer service is very good.
There is a need for better localization, integration with other OSINT tools (in case we need to check the source further) and expansion of the sources.
Ontic provides all of the tools a protective intelligence team needs under one roof. More specifically, it allows for fast and effective collaboration within the team. Ontic also provides a level of customization that has greatly enhanced our user experience.
The fact that the documentation is poor. The alerting lags behind a competitor (Liferaft Navigator). Fix the documentation issue. The questions are repetative.
Dataminr has email support and APP support. I will say their customer service is very good.
Ontic provides all of the tools a protective intelligence team needs under one roof. More specifically, it allows for fast and effective collaboration within the team. Ontic also provides a level of customization that has greatly enhanced our user experience.
There is a need for better localization, integration with other OSINT tools (in case we need to check the source further) and expansion of the sources.
The fact that the documentation is poor. The alerting lags behind a competitor (Liferaft Navigator). Fix the documentation issue. The questions are repetative.