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- Datadog-vs-ServiceNow Cloud Observability (formerly LightStep)
Compare Datadog and ServiceNow Cloud Observability (formerly LightStep) 
At a Glance
Market Segments
Mid-Market (48.5% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
$0 Per host, per month
Free Get started quickly
Datadog
Star Rating
(541)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$0 Per host, per month
Free Trial is available
Browse all 3 pricing plansServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Datadog excels in its Alerting functionality, scoring 9.2, which reviewers mention provides timely notifications and a robust multi-channel alerting system. In contrast, ServiceNow Cloud Observability, while still strong, has a lower score of 7.9 in this area, indicating potential room for improvement in alert responsiveness.
- Reviewers mention that ServiceNow Cloud Observability shines in Dashboards and Visualizations, achieving a score of 9.5. Users appreciate the intuitive design and the ability to customize views extensively. Datadog, with a score of 8.8, is also effective but does not offer the same level of customization, according to user feedback.
- G2 users highlight that Datadog's Logging capabilities are particularly strong, with a score of 9.3, allowing for detailed insights into system performance. Users on G2 report that ServiceNow Cloud Observability, while competent, scores lower at 8.0, suggesting it may not provide the same depth of logging features.
- Users say that ServiceNow Cloud Observability's Quality of Support is exceptional, with a score of 9.6, which reviewers mention translates to quick response times and effective problem resolution. Datadog, with a score of 8.3, is noted for good support but does not match the high standards set by ServiceNow.
- Reviewers mention that Datadog's Multi-Cloud Management capabilities are rated at 6.7, indicating challenges in managing diverse cloud environments effectively. In contrast, ServiceNow Cloud Observability scores significantly higher at 8.5, with users reporting a more seamless experience across multiple cloud platforms.
- Users report that both products offer strong Real-Time Monitoring features, but Datadog edges out with a score of 9.2 compared to ServiceNow's 8.8. Reviewers mention that Datadog's real-time capabilities provide a more immediate view of system health, which is crucial for proactive management.
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Pricing
Entry-Level Pricing
Datadog
Free
$0
Per host, per month
Core collection and visualization features
- Discussion Group Supported
- 1-Day Metric Retention
- Up to 5 Hosts
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
Datadog
Free Trial is available
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.7
465
9.0
14
Ease of Use
8.2
469
9.2
14
Ease of Setup
8.4
244
Not enough data
Ease of Admin
8.3
212
Not enough data
Quality of Support
8.3
413
9.6
14
Has the product been a good partner in doing business?
8.5
199
Not enough data
Product Direction (% positive)
8.9
450
7.9
11
Features by Category
Operations
7.3
5
Not enough data
8.0
5
Not enough data
6.7
7
Not enough data
Not enough data
Not enough data
Cost Optimization
7.6
7
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Administration
8.0
5
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Functionality
8.6
43
Not enough data
9.2
57
Not enough data
9.0
51
Not enough data
8.7
44
Not enough data
8.8
46
Not enough data
8.8
39
Not enough data
Functionality
9.2
95
Not enough data
9.1
96
Not enough data
9.3
81
Not enough data
8.9
96
Not enough data
8.8
80
Not enough data
8.9
85
Not enough data
Functionality
9.2
46
Not enough data
9.2
51
Not enough data
8.1
37
Not enough data
8.4
39
Not enough data
Management
8.6
43
Not enough data
9.0
44
Not enough data
8.7
41
Not enough data
Monitoring
8.9
108
Not enough data
8.6
104
Not enough data
8.8
99
Not enough data
8.7
118
Not enough data
Administration
8.5
104
Feature Not Available
8.5
84
Not enough data
8.2
83
Not enough data
Analysis
8.5
102
Not enough data
8.8
106
Not enough data
Feature Not Available
Feature Not Available
Automation
Feature Not Available
Not enough data
8.0
5
Not enough data
Feature Not Available
Not enough data
8.6
7
Not enough data
Functionality
8.8
8
Not enough data
7.7
8
Not enough data
7.6
7
Not enough data
9.2
8
Not enough data
Incident Management
8.5
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Functionality
9.2
14
Not enough data
8.6
15
Not enough data
9.4
19
Not enough data
Issue Resolution
9.1
17
Not enough data
9.2
14
Not enough data
Feature Not Available
Not enough data
Management
8.6
17
Not enough data
9.6
17
Not enough data
8.9
17
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visibility
8.8
76
9.5
7
9.0
75
7.9
7
8.8
69
9.3
7
Monitoring and Management
8.2
71
9.8
7
8.6
73
9.0
7
8.9
77
8.8
7
Visibility
8.8
67
Not enough data
8.6
61
Not enough data
8.1
59
Not enough data
Monitoring and Management
8.5
60
Not enough data
7.5
55
Not enough data
8.3
57
Not enough data
9.0
60
Not enough data
8.8
56
Not enough data
8.2
61
Not enough data
Cloud environment support
8.0
53
Not enough data
7.9
50
Not enough data
Functionality
8.4
32
Not enough data
8.6
32
Not enough data
8.8
34
Not enough data
7.8
28
Not enough data
Management
8.4
31
Not enough data
8.5
34
Not enough data
8.1
31
Not enough data
9.0
36
Not enough data
Data Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Device Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Provisioning
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Preparation
8.5
53
|
Verified
Not enough data
8.4
52
|
Verified
Not enough data
7.9
50
|
Verified
Not enough data
7.8
50
|
Verified
Not enough data
Analysis
8.5
48
|
Verified
Not enough data
8.4
55
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
59
|
Verified
Not enough data
8.7
49
|
Verified
Not enough data
8.7
47
|
Verified
Not enough data
Visualization
8.9
61
|
Verified
Not enough data
8.7
51
|
Verified
Not enough data
Monitoring
8.5
93
8.3
5
8.9
85
8.7
5
8.9
95
8.0
5
7.3
80
Not enough data
8.4
86
Not enough data
Response
8.8
102
Not enough data
8.8
90
Not enough data
7.9
83
8.7
5
Performance
8.4
97
Not enough data
8.2
83
Not enough data
Functionality
8.4
85
Not enough data
8.0
77
Not enough data
Feature Not Available
Not enough data
8.5
91
Not enough data
Alerts management
8.7
36
Not enough data
8.0
38
Not enough data
8.6
40
Not enough data
Monitoring
8.7
31
Not enough data
9.2
34
Not enough data
8.7
36
Not enough data
9.2
31
Not enough data
Automation
8.5
31
Not enough data
8.6
29
Not enough data
Analysis
8.2
34
Not enough data
8.4
37
Not enough data
9.3
36
Not enough data
8.5
35
Not enough data
Issue Resolution
8.4
30
Not enough data
7.7
33
Not enough data
8.6
28
Not enough data
Generative AI
Feature Not Available
Not enough data
Data Management - Observability Pipeline
Not enough data
Not enough data
7.5
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.4
6
Not enough data
Performance - Observability Pipeline
5.7
5
Not enough data
8.1
6
Not enough data
6.7
6
Not enough data
AI - Observability Pipeline
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance - Observability Pipeline
Not enough data
Not enough data
Not enough data
Not enough data
Response
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
40
Not enough data
Records
9.3
47
Not enough data
9.0
45
Not enough data
8.5
52
Not enough data
Management
9.3
48
Not enough data
8.4
44
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Security Information and Event Management (SIEM)Hide 10 FeaturesShow 10 Features
8.9
105
Not enough data
Network Management
9.2
10
Not enough data
8.7
10
Not enough data
9.4
11
Not enough data
Incident Management
9.2
11
Not enough data
9.2
10
Not enough data
9.1
11
Not enough data
Security Intelligence
8.2
11
Not enough data
8.3
9
Not enough data
9.2
10
Not enough data
8.8
12
Not enough data
Categories
Categories
Shared Categories
Datadog and ServiceNow Cloud Observability (formerly LightStep) are categorized as Observability Solution Suites, Enterprise Monitoring, Log Monitoring, Database Monitoring, Cloud Infrastructure Monitoring, Container Monitoring, and Application Performance Monitoring (APM)
Unique Categories
Datadog is categorized as Observability Pipeline, Server Monitoring, AIOps Platforms, Network Traffic Analysis (NTA), IoT Device Management Platforms, IoT Analytics Platforms, Website Monitoring, IT Alerting, Log Analysis, Incident Response, Security Information and Event Management (SIEM), API Marketplace, Network Monitoring, and Cloud Cost Management
ServiceNow Cloud Observability (formerly LightStep) has no unique categories
Reviews
Reviewers' Company Size
Datadog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.2%
Computer Software
17.9%
Financial Services
8.1%
Internet
5.1%
Retail
3.2%
Other
45.5%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Most Helpful Reviews
Datadog
Most Helpful Favorable Review
Debabrata P.
Verified User in Information Technology and Services
With datadog you can quickly get up and running. May be the easiest among all out there. Since it enables you to put everything into one dashboard irrespective of their zone,VPC or environment type we can have one bookmarked place to look at for the first...
Most Helpful Critical Review
Verified User in Computer Software
As described in the previous section, the lack of support resulting in us not being able to resolve a deployment mistake and resulting billing issue.
ServiceNow Cloud Observability (formerly LightStep)
Most Helpful Favorable Review
Verified User in Computer Games
Set of features, easy to investigate and fix performance issues
Most Helpful Critical Review
Verified User in Computer Software
I have found it pretty difficult fo find metrics that I want. I haven't found the search tools that helpful. I don't find it very intuitive to find traces for specific endpoints.
Debabrata P.
Verified User in Information Technology and Services
With datadog you can quickly get up and running. May be the easiest among all out there. Since it enables you to put everything into one dashboard irrespective of their zone,VPC or environment type we can have one bookmarked place to look at for the first...
Verified User in Computer Games
Set of features, easy to investigate and fix performance issues
Verified User in Computer Software
As described in the previous section, the lack of support resulting in us not being able to resolve a deployment mistake and resulting billing issue.
Verified User in Computer Software
I have found it pretty difficult fo find metrics that I want. I haven't found the search tools that helpful. I don't find it very intuitive to find traces for specific endpoints.
Discussions
Does it preserves history of logs?
1 comment
AN
Depends on your plan, log retention can be 7,15, 30 days etc, for long term you need to setup s3 archivingRead more
What is the use of Datadog?
1 comment
CJ
Datadog is a software platform that facilitates data sharing across various teams within an organization, thereby breaking down silos between development,...Read more
Does Datadog use AWS?
1 comment
IG
Yes, the backbone of Datadog infrastructure is sitting within AWS.Read more
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
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