Compare Hotjar | by Contentsquare and cux.io 
At a Glance
Market Segments
Small-Business (53.0% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free Trial
Hotjar | by Contentsquare
Star Rating
(309)4.3 out of 5
Market Segments
Small-Business (53.0% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing planscux.io
Star Rating
(46)4.8 out of 5
Market Segments
Small-Business (69.0% of reviews)
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hotjar | by Contentsquare excels in its Heat Maps feature, with a score of 9.3, allowing for detailed visual insights into user interactions. In contrast, cux.io shines even brighter with a score of 9.8, indicating a more refined and effective heat mapping capability.
- Reviewers mention that cux.io's Frustration Tracking feature is particularly robust, scoring 9.8, which helps identify user pain points effectively. Hotjar | by Contentsquare, while still strong at 8.4, does not provide the same level of granularity in tracking user frustrations.
- G2 users highlight that cux.io offers superior Session Replays, scoring 9.7 compared to Hotjar's 9.0. This suggests that cux.io provides a more seamless and insightful replay experience for analyzing user behavior.
- Users on G2 report that Hotjar | by Contentsquare's Survey Builder is user-friendly, scoring 9.3, but cux.io's overall survey management capabilities, including distribution and reporting, are rated higher, indicating a more comprehensive approach to gathering user feedback.
- Reviewers say that cux.io's Data Analysis features are particularly strong, with a score of 9.0, allowing for deeper insights into user behavior. Hotjar | by Contentsquare, while competent at 8.8, does not match the depth of analysis provided by cux.io.
- Users report that the Quality of Support for cux.io is exceptional, scoring 9.6, which is significantly higher than Hotjar's 8.5. This suggests that cux.io may provide a more responsive and helpful support experience for users needing assistance.
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Pricing
Entry-Level Pricing
Hotjar | by Contentsquare
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
cux.io
Free CUX Trial
Free Trial
Explore ALL POSSIBILITIES of Business Plus for 2 weeks
- All features in Business +
- 14 days Trial
- NO CREDIT CARD REQUIRED
Free Trial
Hotjar | by Contentsquare
Free Trial is available
cux.io
Free Trial is available
Ratings
Meets Requirements
8.7
242
9.5
25
Ease of Use
8.9
244
9.4
27
Ease of Setup
8.9
106
9.0
8
Ease of Admin
8.9
104
9.4
8
Quality of Support
8.5
167
9.6
26
Has the product been a good partner in doing business?
8.6
91
9.4
8
Product Direction (% positive)
8.2
237
9.1
26
Features by Category
Metrics
8.6
19
Not enough data
9.1
21
Not enough data
9.0
18
Not enough data
9.0
18
Not enough data
8.7
15
Not enough data
8.8
14
Not enough data
9.0
12
Not enough data
9.1
15
Not enough data
9.0
20
Not enough data
Reporting
Feature Not Available
Not enough data
9.3
14
Not enough data
Feature Not Available
Not enough data
8.0
15
Not enough data
8.7
14
Not enough data
8.6
12
Not enough data
9.1
16
Not enough data
Other
8.0
19
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.7
13
Not enough data
8.3
11
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
Administration
8.2
66
Not enough data
Feature Not Available
Not enough data
8.9
135
Not enough data
8.9
135
Not enough data
User Response Methods
8.8
44
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.8
13
Not enough data
8.8
23
Not enough data
8.2
28
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
34
|
Verified
Not enough data
9.1
13
Not enough data
Insights
8.8
49
|
Verified
Not enough data
8.6
36
|
Verified
Not enough data
8.4
37
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
User Behavior
9.0
62
|
Verified
9.7
11
|
Verified
8.5
40
|
Verified
Not enough data
8.9
63
|
Verified
9.7
11
|
Verified
8.4
42
|
Verified
9.8
9
|
Verified
A/B Testing
9.1
29
|
Verified
9.5
10
|
Verified
8.8
30
8.5
8
|
Verified
8.8
40
|
Verified
9.0
10
|
Verified
8.8
28
|
Verified
Not enough data
Visitor Information
7.4
38
|
Verified
9.4
8
|
Verified
8.6
33
Feature Not Available
Product Analytics
Not enough data
9.3
10
Not enough data
9.4
11
Not enough data
9.2
8
Not enough data
10.0
10
Feature Not Available
9.6
8
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
9.0
10
Analytics
8.1
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Feature Not Available
Feature Not Available
Administration
8.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
9.3
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.5
109
9.4
13
8.1
89
9.2
12
8.6
103
9.3
10
8.0
96
9.5
10
8.9
119
9.7
12
Reporting
9.3
146
9.8
15
9.0
139
9.7
13
8.6
120
9.6
12
7.8
101
8.8
12
Categories
Categories
Shared Categories
Hotjar | by Contentsquare and cux.io are categorized as Product Analytics, Session Replay, Heatmap Tools, Digital Analytics, and E-Commerce Analytics
Unique Categories
Hotjar | by Contentsquare is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Software Testing, and Survey
cux.io is categorized as Customer Journey Mapping
Reviews
Reviewers' Company Size
Hotjar | by Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
cux.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.5%
Information Technology and Services
11.1%
Internet
10.1%
Retail
5.1%
Other
41.9%
Computer Software
21.4%
Marketing and Advertising
16.7%
Internet
11.9%
Information Technology and Services
11.9%
Financial Services
4.8%
Other
33.3%
Most Helpful Reviews
Hotjar | by Contentsquare
Most Helpful Favorable Review
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Most Helpful Critical Review
Verified User in Information Technology and Services
Hotjar lacks integration with React, which makes it impossible for us to use the Forms feature. The service team was supportive, but not very helpful in this regard. Reporting is also limited. I can't export certain types of data, I don't know anything...
cux.io
Most Helpful Favorable Review
🚀 Aazar Ali S.
Verified User in Computer Software
Cux is meant for PM and Growth Teams. I love the fact that they have behavior segmentation, user segmentation, event-based conversion rates and auto-capture events.
Most Helpful Critical Review
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
🚀 Aazar Ali S.
Verified User in Computer Software
Cux is meant for PM and Growth Teams. I love the fact that they have behavior segmentation, user segmentation, event-based conversion rates and auto-capture events.
Verified User in Information Technology and Services
Hotjar lacks integration with React, which makes it impossible for us to use the Forms feature. The service team was supportive, but not very helpful in this regard. Reporting is also limited. I can't export certain types of data, I don't know anything...
Alternatives
Discussions
Is there a python/Node.js API Client for hotjar?
1 comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
How is Hotjar different from Google Analytics?
1 comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
cux.io has no discussions with answers
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