Compare Glassbox and cux.io 
At a Glance
Market Segments
Enterprise (78.6% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Glassbox
Star Rating
(774)4.9 out of 5
Market Segments
Enterprise (78.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Glassboxcux.io
Star Rating
(46)4.8 out of 5
Market Segments
Small-Business (69.0% of reviews)
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in Real-Time Monitoring with a perfect score of 10.0, allowing businesses to track user interactions as they happen, which is crucial for immediate insights and adjustments. In contrast, cux.io, while still strong, has a slightly lower score of 9.9 in this area.
- Reviewers mention that Glassbox's Account-Level Analytics feature is rated 10.0, providing comprehensive insights at the account level, which is particularly beneficial for enterprise users. cux.io, however, has a lower score of 9.3, indicating it may not offer the same depth of analysis for larger accounts.
- G2 users highlight that Glassbox's Custom Event Tracking is rated 10.0, allowing for tailored tracking of specific user actions, which enhances the ability to measure unique business goals. cux.io also offers this feature but with a slightly lower score of 10.0, indicating it may not be as robust or flexible.
- Users on G2 report that Glassbox's Session Replay feature, rated 9.9, provides detailed insights into user behavior, which is essential for understanding user journeys. cux.io's session replay feature, rated 9.7, is effective but may lack some of the advanced functionalities that Glassbox offers.
- Reviewers mention that Glassbox shines in Feedback Management with a perfect score of 10.0, particularly in Survey Deployment and Feedback Collection, making it easier for businesses to gather and analyze user feedback. cux.io, while competent, has lower scores in these areas, indicating potential limitations in feedback capabilities.
- Users say that Glassbox's Integrations feature is rated 10.0, allowing seamless connectivity with various platforms, which is crucial for businesses looking to enhance their analytics ecosystem. cux.io, with a score of 9.0, may not offer the same level of integration flexibility, which could be a drawback for users needing extensive connectivity.
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Pricing
Entry-Level Pricing
Glassbox
No pricing availablecux.io
Free CUX Trial
Free Trial
Explore ALL POSSIBILITIES of Business Plus for 2 weeks
- All features in Business +
- 14 days Trial
- NO CREDIT CARD REQUIRED
Free Trial
Glassbox
No trial information availablecux.io
Free Trial is available
Ratings
Meets Requirements
9.8
706
9.5
25
Ease of Use
9.7
707
9.4
27
Ease of Setup
9.8
442
9.0
8
Ease of Admin
9.8
338
9.4
8
Quality of Support
9.9
705
9.6
26
Has the product been a good partner in doing business?
9.9
342
9.4
8
Product Direction (% positive)
9.9
697
9.1
26
Features by Category
Metrics
9.9
551
Not enough data
9.9
548
Not enough data
9.9
544
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
9.9
528
Not enough data
9.9
523
Not enough data
9.9
528
Not enough data
9.9
524
Not enough data
Reporting
9.9
542
Not enough data
9.9
528
Not enough data
9.8
521
Not enough data
9.9
521
Not enough data
9.9
518
Not enough data
9.9
508
Not enough data
9.9
520
Not enough data
Other
9.9
511
Feature Not Available
9.9
495
Feature Not Available
9.9
494
Feature Not Available
9.9
488
Not enough data
9.9
482
Not enough data
9.8
478
Feature Not Available
9.9
479
Not enough data
Administration
9.9
507
Not enough data
9.9
484
Not enough data
9.9
523
Not enough data
9.8
512
Not enough data
User Identification
9.9
473
Not enough data
10.0
474
Not enough data
10.0
479
Not enough data
Tracking & Reporting
10.0
466
Not enough data
10.0
463
Not enough data
10.0
460
Not enough data
9.9
458
Not enough data
10.0
467
Not enough data
10.0
463
Not enough data
Metrics
10.0
452
Not enough data
9.9
462
Not enough data
10.0
462
Not enough data
10.0
459
Not enough data
9.9
463
Not enough data
User Behavior
9.8
504
|
Verified
9.7
11
|
Verified
9.8
506
|
Verified
Not enough data
9.8
499
|
Verified
9.7
11
|
Verified
9.8
500
|
Verified
9.8
9
|
Verified
A/B Testing
9.8
485
|
Verified
9.5
10
|
Verified
9.8
491
8.5
8
|
Verified
9.8
511
|
Verified
9.0
10
|
Verified
9.9
479
|
Verified
Not enough data
Visitor Information
9.9
525
|
Verified
9.4
8
|
Verified
9.8
546
|
Verified
Feature Not Available
Product Analytics
10.0
441
9.3
10
10.0
443
9.4
11
10.0
444
9.2
8
10.0
446
10.0
10
9.9
449
9.6
8
10.0
443
Feature Not Available
9.9
462
Feature Not Available
10.0
439
9.0
10
Analytics
10.0
292
Not enough data
10.0
293
Not enough data
10.0
291
Not enough data
10.0
295
Not enough data
10.0
292
Not enough data
10.0
306
Feature Not Available
Administration
10.0
304
Not enough data
10.0
287
Not enough data
10.0
287
Not enough data
Generative AI
10.0
55
Feature Not Available
Experience
10.0
430
Not enough data
9.9
431
Not enough data
9.9
431
Not enough data
Management
10.0
404
Not enough data
9.9
427
Not enough data
9.9
425
Not enough data
Performance
10.0
425
Not enough data
10.0
426
Not enough data
10.0
423
Not enough data
10.0
425
Not enough data
Platform Basics
10.0
330
Feature Not Available
9.9
332
Not enough data
10.0
325
Not enough data
10.0
326
Not enough data
10.0
155
Not enough data
Platform Basics
9.9
463
|
Verified
Not enough data
9.8
467
|
Verified
Not enough data
Platform Data
9.9
464
|
Verified
Not enough data
9.9
463
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
467
|
Verified
Not enough data
Platform Additional Functionality
9.8
466
|
Verified
Not enough data
9.9
458
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
Feedback Management
10.0
203
Not enough data
10.0
203
Not enough data
10.0
203
Not enough data
Feedback Analysis
10.0
204
Not enough data
9.8
202
Not enough data
10.0
203
Not enough data
Feedback Sources
10.0
202
Not enough data
10.0
204
Not enough data
9.5
202
Not enough data
10.0
200
Not enough data
Generative AI
10.0
59
Not enough data
Feature Not Available
Not enough data
Generative AI
10.0
58
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
287
Not enough data
10.0
267
Not enough data
10.0
266
Not enough data
9.6
261
Not enough data
Process Management
10.0
262
Not enough data
10.0
262
Not enough data
10.0
264
Not enough data
10.0
277
Not enough data
System Management
10.0
240
Not enough data
10.0
234
Not enough data
Analysis
9.9
476
9.4
13
9.9
477
9.2
12
9.9
461
9.3
10
9.9
460
9.5
10
9.9
462
9.7
12
Reporting
10.0
463
9.8
15
9.9
463
9.7
13
9.9
461
9.6
12
10.0
456
8.8
12
Metrics
10.0
452
Not enough data
9.9
462
Not enough data
10.0
462
Not enough data
10.0
459
Not enough data
9.9
463
Not enough data
Variation Testing
10.0
424
Not enough data
10.0
424
Not enough data
10.0
427
Not enough data
10.0
432
Not enough data
10.0
422
Not enough data
10.0
425
Not enough data
Reporting
10.0
454
Not enough data
10.0
452
Not enough data
Personalization
10.0
441
Not enough data
10.0
424
Not enough data
10.0
420
Not enough data
Administration
10.0
422
Not enough data
10.0
423
Not enough data
10.0
425
Not enough data
10.0
425
Not enough data
Categories
Categories
Shared Categories
Glassbox and cux.io are categorized as Customer Journey Mapping, E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Glassbox is categorized as Digital Experience Monitoring (DEM), Customer Journey Analytics, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, and Feedback Analytics
cux.io has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
cux.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.0%
Insurance
11.8%
Retail
11.2%
Telecommunications
5.6%
Banking
3.5%
Other
31.0%
Computer Software
21.4%
Marketing and Advertising
16.7%
Internet
11.9%
Information Technology and Services
11.9%
Financial Services
4.8%
Other
33.3%
Most Helpful Reviews
Glassbox
Most Helpful Favorable Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Most Helpful Critical Review
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
cux.io
Most Helpful Favorable Review
Roxana M.
Verified User in Marketing and Advertising
I like the most the heatmaps. By analyzing the heatmaps we and our designer were able to make informed decisions when it comes to design. I used the real-time feature too, mostly for when we send out a newsletter and have a big amount of users visiting the...
Most Helpful Critical Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Roxana M.
Verified User in Marketing and Advertising
I like the most the heatmaps. By analyzing the heatmaps we and our designer were able to make informed decisions when it comes to design. I used the real-time feature too, mostly for when we send out a newsletter and have a big amount of users visiting the...
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Alternatives
Discussions
When do we get to utilize Customer Journey Maps?
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
cux.io has no discussions with answers
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