Compare CustomerSuccessBox and Totango 
At a Glance
Market Segments
Mid-Market (73.1% of reviews)
Mid-Market (57.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
CustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxTotango
Star Rating
(1,015)4.3 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango's Quality of Support is rated at 8.5, while CustomerSuccessBox excels with a score of 9.3, indicating that reviewers find CustomerSuccessBox's support more responsive and helpful.
- Reviewers mention that CustomerSuccessBox offers superior Playbooks functionality, scoring 8.8 compared to Totango's 7.9, suggesting that users appreciate the more comprehensive and user-friendly playbook features in CustomerSuccessBox.
- G2 users highlight that CustomerSuccessBox's Customer Health Scores feature is rated at 8.8, outperforming Totango's 8.2, which indicates that users find CustomerSuccessBox's health scoring more effective in monitoring customer engagement.
- Users on G2 report that CustomerSuccessBox's Machine Learning capabilities are rated significantly higher at 8.3 compared to Totango's 6.7, suggesting that reviewers value the predictive analytics and automation features in CustomerSuccessBox more highly.
- Reviewers mention that Totango's Ease of Setup is rated at 7.3, while CustomerSuccessBox scores 8.1, indicating that users find CustomerSuccessBox easier to implement and configure for their needs.
- Users say that CustomerSuccessBox's Customer Monitoring feature is rated at 8.9, compared to Totango's 8.5, suggesting that reviewers appreciate the more robust monitoring tools available in CustomerSuccessBox for tracking customer interactions.
Featured Products
Sponsored
Product Fruits
(122)
Customer Success
Visit Website
Sponsored
Arrows
(47)
Customer Success
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Sponsored
Dock
(118)
Customer Success
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Pricing
Entry-Level Pricing
CustomerSuccessBox
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
CustomerSuccessBox
Free Trial is available
Totango
No trial information availableRatings
Meets Requirements
8.5
102
8.4
838
Ease of Use
8.6
103
8.2
850
Ease of Setup
8.1
37
7.3
391
Ease of Admin
8.8
37
7.9
334
Quality of Support
9.3
100
8.4
726
Has the product been a good partner in doing business?
9.1
37
8.6
335
Product Direction (% positive)
9.3
89
8.7
814
Features by Category
Customer Information
8.8
76
|
Verified
8.2
657
|
Verified
8.9
74
|
Verified
8.5
638
|
Verified
8.7
74
|
Verified
8.4
632
|
Verified
8.7
75
|
Verified
7.8
528
|
Verified
8.6
74
|
Verified
8.6
647
|
Verified
8.6
72
|
Verified
8.0
585
|
Verified
8.3
48
7.4
458
|
Verified
Predictions
8.5
72
|
Verified
7.9
556
|
Verified
8.4
65
|
Verified
7.2
522
|
Verified
8.7
65
|
Verified
8.0
565
|
Verified
8.3
50
|
Verified
6.6
388
|
Verified
Platform
8.2
69
|
Verified
8.0
641
|
Verified
8.6
64
|
Verified
7.7
578
|
Verified
8.3
55
|
Verified
7.9
582
|
Verified
8.7
64
|
Verified
8.1
591
|
Verified
8.5
69
|
Verified
7.9
615
|
Verified
8.3
64
|
Verified
8.0
606
|
Verified
8.6
58
|
Verified
8.4
600
|
Verified
8.7
57
|
Verified
8.5
522
|
Verified
8.5
68
|
Verified
8.2
631
|
Verified
8.4
61
|
Verified
8.4
601
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
User Analysis
Not enough data
7.3
39
Not enough data
7.2
44
User Support
Not enough data
8.0
43
Not enough data
6.7
28
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
7.0
31
Data Sourcing
Not enough data
8.2
140
|
Verified
Not enough data
8.2
139
|
Verified
Not enough data
7.4
72
Not enough data
7.9
73
Intelligence
Not enough data
Feature Not Available
Not enough data
7.3
119
|
Verified
Not enough data
Feature Not Available
Sales Team
7.7
10
7.7
47
8.1
12
Feature Not Available
8.8
15
7.8
53
Intelligence
8.3
15
7.8
51
7.9
13
7.4
45
8.1
12
7.4
42
Mapping
9.1
13
Feature Not Available
9.0
13
Feature Not Available
Platform Basics
Not enough data
8.2
105
Not enough data
7.9
109
Not enough data
8.3
101
Not enough data
Feature Not Available
Not enough data
7.7
92
Platform Basics
Not enough data
8.5
192
|
Verified
Not enough data
8.3
192
|
Verified
Platform Data
Not enough data
8.1
188
|
Verified
Not enough data
7.9
189
|
Verified
Not enough data
8.4
209
|
Verified
Not enough data
8.2
194
|
Verified
Platform Additional Functionality
Not enough data
8.3
185
|
Verified
Not enough data
7.9
195
|
Verified
Not enough data
8.2
166
Analytics
Not enough data
8.2
84
Not enough data
8.2
78
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.1
74
Not enough data
Feature Not Available
Not enough data
7.6
62
Not enough data
Feature Not Available
Generative AI
Not enough data
6.6
37
Not enough data
6.4
38
Onboarding Setup
8.7
15
8.3
189
8.7
14
8.0
181
8.8
13
8.1
171
Project Tracking
8.8
14
8.3
170
8.3
13
Feature Not Available
8.7
13
8.0
166
9.0
13
8.4
179
8.5
14
8.1
164
Customer Engagement
8.5
12
8.0
157
8.7
13
8.2
174
8.9
12
7.9
169
9.2
13
8.5
168
8.7
13
Feature Not Available
Categories
Categories
Shared Categories
CustomerSuccessBox and Totango are categorized as Client Onboarding, Customer Success, and Customer Revenue Optimization
Unique Categories
CustomerSuccessBox has no unique categories
Totango is categorized as SAP Store, Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and Customer Data Platform (CDP)
Reviews
Reviewers' Company Size
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Computer Software
36.5%
Information Technology and Services
19.5%
Telecommunications
4.4%
Internet
3.8%
Marketing and Advertising
3.3%
Other
32.5%
Most Helpful Reviews
CustomerSuccessBox
Most Helpful Favorable Review
Anand M.
Verified User in Consumer Services
The one view functionality is very effective
Most Helpful Critical Review
Verified User in Computer Software
The user interface could be improved a lot. It takes a good learning curve to understand how to use the tool.
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Anand M.
Verified User in Consumer Services
The one view functionality is very effective
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Verified User in Computer Software
The user interface could be improved a lot. It takes a good learning curve to understand how to use the tool.
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Alternatives
Discussions
what is best use of this CSB in CRM industry
2 comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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