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Compare Customer Thermometer and Simplesat 
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (58.8% of reviews)
Entry-Level Pricing
$49 per month
$119.00 Per Month
Customer Thermometer
Star Rating
(15)3.9 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49 per month
Browse all 5 pricing plansSimplesat
Star Rating
(161)4.8 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
$119.00 Per Month
Free Trial is available
Browse all 4 pricing plansCustomer Thermometer vs Simplesat
When assessing the two solutions, reviewers found Simplesat easier to use, set up, and administer. Reviewers also preferred doing business with Simplesat overall.
- Reviewers felt that Simplesat meets the needs of their business better than Customer Thermometer.
- When comparing quality of ongoing product support, reviewers felt that Simplesat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Simplesat over Customer Thermometer.
Pricing
Entry-Level Pricing
Customer Thermometer
Jumper
$49
per month
200 credits / month
- Full Customer Thermometer functionality
- Awesome Ministry of Magic support
Simplesat
Standard
$119.00
Per Month
$109 per month, billed annually
- 5 users
- 1k monthly responses
- Unlimited surveys
Free Trial
Customer Thermometer
Free Trial is available
Simplesat
Free Trial is available
Ratings
Meets Requirements
8.8
12
9.3
107
Ease of Use
9.3
12
9.6
107
Ease of Setup
8.1
6
9.3
99
Ease of Admin
8.3
6
9.5
97
Quality of Support
9.1
9
9.9
98
Has the product been a good partner in doing business?
7.5
6
9.7
91
Product Direction (% positive)
5.1
12
9.3
100
Features by Category
Generative AI
Not enough data
7.2
12
Not enough data
6.9
12
Survey Management
Not enough data
9.2
72
Not enough data
9.3
73
|
Verified
Not enough data
9.3
74
|
Verified
Not enough data
9.5
73
|
Verified
Process Management
Not enough data
9.3
72
|
Verified
Not enough data
9.3
62
Not enough data
9.3
71
|
Verified
Not enough data
9.2
68
System Management
Not enough data
9.2
68
|
Verified
Not enough data
9.1
61
Categories
Categories
Shared Categories
Customer Thermometer and Simplesat are categorized as Enterprise Feedback Management
Unique Categories
Customer Thermometer has no unique categories
Simplesat has no unique categories
Reviews
Reviewers' Company Size
Customer Thermometer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simplesat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.7%
Computer Software
20.0%
Telecommunications
13.3%
Consulting
6.7%
Staffing and Recruiting
6.7%
Other
26.7%
Information Technology and Services
41.8%
Computer Software
9.8%
Computer & Network Security
9.8%
Financial Services
5.2%
Consumer Services
3.3%
Other
30.1%
Discussions
I'm not technical - will I be able to use it?
1 Comment
Official Response from Customer Thermometer
Of course! It’s a very straight forward system to use.
Check out our feature list here (www.customerthermometer.com/survey-features) which provides a...Read more
Is there a money-back guarantee?
1 Comment
Official Response from Customer Thermometer
Definitely.
If you decide to cancel a paid-for plan within 30 days of signing up, simply write to us and we’ll refund you.Read more
How can I test it?
1 Comment
Official Response from Customer Thermometer
You can send yourself a Thermometer from this page (www.customerthermometer.com/send-yourself-a-test/). Here you can see what it’s like to receive a...Read more
In what ways are companies leveraging SimpleSat for LeadGen and Sales?
1 Comment
CB
Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅
I wouldn't really view Simplesat as a leadgen or sales tool. Especially a...Read more
What is CSAT in customer service?
1 Comment
SJ
CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your...Read more
What is simplesat?
1 Comment
HL
Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect...Read more
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