Compare Crisp and Gist 
At a Glance
Market Segments
Small-Business (87.1% of reviews)
Small-Business (94.0% of reviews)
Entry-Level Pricing
Free
$0 Free Forever
Crisp
Star Rating
(167)4.5 out of 5
Market Segments
Small-Business (87.1% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansGist
Star Rating
(218)4.6 out of 5
Market Segments
Small-Business (94.0% of reviews)
Entry-Level Pricing
$0 Free Forever
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in its "Pop-up Chat" feature, receiving a high rating of 9.3, while Gist's similar feature is rated slightly higher at 9.4, indicating that both products offer strong chat functionalities but Gist may have a slight edge in user experience.
- Reviewers mention that Crisp's "Email and Mobile Preview" feature is rated at 9.0, which is beneficial for ensuring emails look good on all devices. In contrast, Gist does not have a specific rating for this feature, suggesting it may not be as emphasized in their offering.
- G2 users highlight that Crisp's "Automated Email Responses" feature is rated at 8.9, showcasing its effectiveness in streamlining communication. Gist, however, has a lower rating of 8.4 for "Manage Email Deliverability," indicating potential challenges in ensuring emails reach their intended recipients.
- Users on G2 report that Crisp's "Ticket Collaboration" feature shines with a rating of 9.4, making it a strong choice for teams needing to work together on customer support tickets. Gist's ticketing features are rated lower, suggesting that Crisp may provide a more robust collaborative environment.
- Reviewers mention that Crisp's "Knowledge Base" feature is rated at 8.7, which is on par with Gist's rating of 8.9. This indicates that both platforms provide solid self-service options, but Gist may have a slight advantage in the quality of its knowledge resources.
- Users say that Crisp's "Generative AI" capabilities, particularly in "AI Text Generation," are rated at 7.0, while Gist's similar feature is rated lower at 6.4. This suggests that Crisp may offer a more effective AI-driven content generation tool, which could be a deciding factor for users looking for advanced automation.
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Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Gist
Gist Free
$0
Free Forever
For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.
- Live chat
- Conversations inbox
- Saved replies
Free Trial
Crisp
Free Trial is available
Gist
Free Trial is available
Ratings
Meets Requirements
8.8
135
8.8
194
Ease of Use
9.0
138
8.8
193
Ease of Setup
8.8
113
8.8
153
Ease of Admin
8.7
94
8.8
153
Quality of Support
9.1
135
9.0
186
Has the product been a good partner in doing business?
8.8
95
9.2
150
Product Direction (% positive)
9.2
128
9.6
184
Features by Category
Email Marketing
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.4
34
Not enough data
8.8
44
Not enough data
8.8
44
Not enough data
8.4
42
Not enough data
8.9
38
Not enough data
8.6
38
Not enough data
8.1
26
Reporting & Analytics
Not enough data
Feature Not Available
Not enough data
8.3
39
Platform
Not enough data
Feature Not Available
Not enough data
8.3
32
Not enough data
9.0
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
8.6
37
Not enough data
8.5
32
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.2
29
Not enough data
7.6
23
Ticket and Case Management
8.4
38
Not enough data
8.6
38
|
Verified
Not enough data
8.5
40
|
Verified
Not enough data
8.4
39
|
Verified
Not enough data
8.0
31
Not enough data
8.8
39
|
Verified
Not enough data
8.8
38
Not enough data
8.7
33
|
Verified
Not enough data
Generative AI
8.2
19
Not enough data
8.2
19
Not enough data
Communication Channels
9.1
37
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.6
43
|
Verified
Not enough data
9.2
38
|
Verified
Not enough data
8.0
28
Not enough data
Platform
8.8
44
|
Verified
Not enough data
8.3
91
|
Verified
8.3
143
|
Verified
8.8
48
|
Verified
Not enough data
9.1
44
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
Design and Customization
Not enough data
8.1
18
Not enough data
8.0
21
Not enough data
8.3
19
Not enough data
8.3
19
Campaigns
Not enough data
8.5
21
Not enough data
8.5
21
Not enough data
Feature Not Available
Not enough data
8.3
20
Integrations
Not enough data
8.4
19
Not enough data
Feature Not Available
Not enough data
7.3
15
Not enough data
8.6
15
Generative AI
Not enough data
Feature Not Available
Generative AI
8.1
26
Feature Not Available
7.9
25
Feature Not Available
6.7
26
Feature Not Available
Communication
9.3
92
|
Verified
9.3
151
|
Verified
9.1
91
|
Verified
9.1
145
|
Verified
8.4
66
|
Verified
8.7
133
|
Verified
9.2
79
|
Verified
9.1
112
|
Verified
8.6
52
|
Verified
7.0
26
Internal Use
8.3
91
|
Verified
8.3
143
|
Verified
8.7
83
|
Verified
8.9
131
|
Verified
8.3
73
|
Verified
8.7
124
|
Verified
8.9
73
|
Verified
8.7
114
|
Verified
8.7
81
|
Verified
8.6
124
|
Verified
8.8
82
|
Verified
8.6
137
|
Verified
Generative AI
7.0
20
Feature Not Available
Self-Service Experience
8.3
41
8.6
37
8.1
40
8.6
36
6.5
31
Feature Not Available
8.1
26
8.3
22
7.7
31
8.1
24
Self-Service Platform
7.7
30
7.7
27
7.7
31
8.4
23
6.7
27
7.2
18
8.3
31
7.8
25
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.5(won by default)
13
Not enough data
8.2(won by default)
11
Not enough data
8.5(won by default)
11
Not enough data
Channels
8.9(won by default)
15
Not enough data
9.2(won by default)
15
Not enough data
9.5(won by default)
16
Not enough data
8.1(won by default)
8
Not enough data
9.6(won by default)
9
Not enough data
Insight
8.3(won by default)
9
Not enough data
8.3(won by default)
12
Not enough data
8.4(won by default)
15
Not enough data
9.5(won by default)
13
Not enough data
Generative AI
8.5
10
Not enough data
8.5
10
Not enough data
Categories
Categories
Shared Categories
Crisp and Gist are categorized as Live Chat and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, and Help Desk
Gist is categorized as Pop-Up Builder and Email Marketing
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
6.7%
Internet
6.1%
Marketing and Advertising
5.5%
Leisure, Travel & Tourism
4.3%
Other
50.9%
Marketing and Advertising
22.5%
Computer Software
8.7%
Information Technology and Services
6.9%
Internet
5.5%
E-Learning
3.7%
Other
52.8%
Most Helpful Reviews
Crisp
Most Helpful Favorable Review
Alexander D.
Verified User in Computer Games
Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead.
Most Helpful Critical Review
Boris P.
Verified User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
Gist
Most Helpful Favorable Review
Masuk Sarker B.
Verified User in Information Services
this software is all rounder software to control any type of online business. but i like getgist user interface and their super fast support.
Most Helpful Critical Review
Alex S.
Verified User in Construction
Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device
Alexander D.
Verified User in Computer Games
Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead.
Masuk Sarker B.
Verified User in Information Services
this software is all rounder software to control any type of online business. but i like getgist user interface and their super fast support.
Boris P.
Verified User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
Alex S.
Verified User in Construction
Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device
Discussions
Is crisp chat free?
2 comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Is there a way to embed email collection forms with the use of popups?
1 comment
Official Response from Gist
Sure you can, Vik.
With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:...Read more
Gist has no more discussions with answers
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