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Compare Crisp and Customerly 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (73.0% of reviews)
Entry-Level Pricing
Free
$39.00 6 SEATS Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansCustomerly
Star Rating
(38)4.4 out of 5
Market Segments
Small-Business (73.0% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 6 SEATS Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp stands out for its overall user satisfaction, reflected in its higher G2 Score compared to Customerly. Users appreciate the great value in features provided for the subscription price, highlighting the excellent customer support and responsive service.
- According to verified reviews, Crisp has a significantly larger number of reviews, indicating a more reliable consensus on its performance. With 182 reviews compared to Customerly's 38, users feel more confident in the feedback surrounding Crisp's capabilities.
- Users say that Crisp excels in its user interface, which is described as both clean and powerful. This versatility allows businesses to utilize a wide range of functions, making it more than just a single-purpose tool, unlike Customerly, which some users find simpler but less comprehensive.
- Reviewers mention that Crisp's implementation process is quick and intuitive, with many praising the chat plugin and the ability to track conversations effectively. In contrast, while Customerly is noted for its simplicity, some users feel it lacks the depth of features that Crisp offers.
- According to recent feedback, Crisp's support quality is highly rated, with users noting the responsiveness and helpfulness of the support team. Customerly, while also providing decent support, has received lower ratings in this area, suggesting that users may not feel as supported during their experience.
- Users highlight that both products offer useful features like in-app messaging and targeted emails, but Crisp's customization options are seen as superior. Reviewers appreciate the ability to tailor Crisp to fit specific business needs, whereas Customerly's customization features are viewed as more limited.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Customerly
Startup
$39.00
6 SEATS Per Month
For startups and small teams looking to streamline support and automate customer interactions effortlessly.
- Team Inboxes
- Aura AI-Powered Chatbot
- Help Center
Free Trial
Crisp
Free Trial is available
Customerly
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.9
34
Ease of Use
9.0
152
9.0
35
Ease of Setup
8.9
126
8.6
23
Ease of Admin
8.8
101
8.9
17
Quality of Support
9.1
149
8.7
31
Has the product been a good partner in doing business?
8.9
102
9.3
16
Product Direction (% positive)
9.3
142
9.3
35
Features by Category
Email Marketing
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.6
13
Not enough data
8.4
17
Not enough data
8.6
16
Not enough data
8.5
14
Not enough data
8.4
16
Not enough data
9.3
9
Not enough data
8.5
10
Reporting & Analytics
Not enough data
Feature Not Available
Not enough data
7.8
16
Generative AI
Not enough data
8.3
7
Not enough data
7.8
6
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
7.3
11
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
7.3
8
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
7.9
29
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Templates
Not enough data
9.8
7
|
Verified
Not enough data
8.3
5
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Edit
Not enough data
8.6
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.0
7
|
Verified
Logistics
Not enough data
9.2
6
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
7.5
6
Survey Customization
Not enough data
8.1
6
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
4.0
5
Survey Insights
Not enough data
6.3
5
Not enough data
4.7
5
Not enough data
5.3
5
Not enough data
7.0
5
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Support Automation
Not enough data
8.1
6
Not enough data
7.2
6
Not enough data
8.3
6
Not enough data
7.5
6
Generative AI
Not enough data
6.4
6
Not enough data
6.9
6
Generative AI
8.2
35
7.3
15
8.2
34
7.4
15
7.1
35
Not enough data
Communication
9.3
101
|
Verified
9.2
31
|
Verified
9.2
100
|
Verified
8.9
31
|
Verified
8.4
75
|
Verified
8.9
27
9.3
88
|
Verified
9.3
29
|
Verified
8.7
61
|
Verified
8.3
18
Internal Use
8.4
102
|
Verified
7.9
29
|
Verified
8.8
92
|
Verified
8.5
29
|
Verified
8.3
82
|
Verified
8.3
29
|
Verified
8.8
82
|
Verified
8.1
27
|
Verified
8.8
90
|
Verified
8.8
29
|
Verified
8.9
91
|
Verified
8.4
28
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Customerly are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Customerly is categorized as AI Customer Support Agents, Email Template Builder, Email Marketing, Survey, AI Chatbots, Chatbots, and Conversational Support
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customerly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
24.3%
Information Technology and Services
21.6%
Computer & Network Security
8.1%
Marketing and Advertising
5.4%
E-Learning
5.4%
Other
35.1%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Customerly used for?
1 Comment
LM
SaaS companies use Customerly for Support, Success and Product Marketing. Some customers use Customer for automating support with Aura AI, others provide...Read more
Customerly has no more discussions with answers
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