Compare Convin.ai and Scorebuddy 
At a Glance
Market Segments
Enterprise (63.3% of reviews)
Mid-Market (58.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 0 seat
Convin.ai
Star Rating
(543)4.7 out of 5
Market Segments
Enterprise (63.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Convin.aiScorebuddy
Star Rating
(688)4.5 out of 5
Market Segments
Mid-Market (58.1% of reviews)
Entry-Level Pricing
Free Trial 0 seat
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Scorebuddy excels in Call Recording with a high rating of 9.6, making it a preferred choice for teams that prioritize detailed call documentation.
- Reviewers mention that Convin.ai shines in Generative AI Text Generation, scoring 9.3, which is particularly beneficial for teams looking to automate content creation and enhance communication efficiency.
- G2 users highlight that Scorebuddy's Quality of Support is rated at 9.2, indicating a strong commitment to customer service, while Convin.ai surpasses this with a score of 9.6, suggesting a more responsive support system.
- Users on G2 note that Convin.ai's Dashboards feature is rated at 9.5, providing a more intuitive and visually appealing interface for performance tracking compared to Scorebuddy's score of 8.7.
- Reviewers say that Scorebuddy's Ease of Use is rated at 9.0, which is commendable, but Convin.ai outperforms it with a score of 9.5, indicating a more user-friendly experience overall.
- Users report that both products have strong Call Analysis capabilities, but Scorebuddy's score of 9.4 is slightly lower than Convin.ai's 9.4, suggesting that while both are effective, Convin.ai may offer additional insights or features that enhance the analysis process.
Pricing
Entry-Level Pricing
Convin.ai
No pricing availableScorebuddy
Enterprise
Free Trial
0 seat
- Complete Business Suite +
- Scorebuddy BI
- CCasS Platform Integration
Free Trial
Convin.ai
Free Trial is available
Scorebuddy
Free Trial is available
Ratings
Meets Requirements
9.3
509
8.9
611
Ease of Use
9.5
513
9.1
615
Ease of Setup
9.2
159
9.0
314
Ease of Admin
9.2
46
8.9
244
Quality of Support
9.6
508
9.2
537
Has the product been a good partner in doing business?
9.4
44
9.2
234
Product Direction (% positive)
9.8
506
9.2
601
Features by Category
Call Analytics
9.6
337
Not enough data
9.2
336
Not enough data
9.4
337
Not enough data
9.3
324
Not enough data
Agent Performance Management
9.3
334
Not enough data
9.3
338
Not enough data
9.4
340
Not enough data
Generative AI
Feature Not Available
Not enough data
Quality Assurance
9.3
419
9.2
558
9.2
420
8.9
543
9.4
421
8.8
558
Engagement
9.3
422
9.0
554
9.5
421
8.7
552
9.3
416
8.4
527
Performance
9.4
421
8.4
521
9.3
421
9.0
531
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.3
377
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Convin.ai and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
Convin.ai is categorized as Speech Analytics and Conversation Intelligence
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
27.1%
Health, Wellness and Fitness
19.5%
Computer Games
13.0%
Insurance
10.7%
Consumer Services
3.9%
Other
25.8%
Consumer Services
11.6%
Financial Services
8.7%
Information Technology and Services
6.3%
Outsourcing/Offshoring
6.0%
Gambling & Casinos
5.1%
Other
62.3%
Most Helpful Reviews
Convin.ai
Most Helpful Favorable Review
Shuaib U.
Verified User in Financial Services
Convin is best for accuracy and interface, the navigation and easy access makes it user friendly at view and review reports. Work has got much easier with Convin.
Most Helpful Critical Review
Rana S.
Verified User in Health, Wellness and Fitness
The only unsatisfactory thing about the AI convin tool is the accuracy is not matching the human efficiency which can be made better with time and new additions to the features.
Scorebuddy
Most Helpful Favorable Review
Chris W.
Verified User in Non-Profit Organization Management
Scorebuddy is an intuitive and easy-to-use online platform that can be accessed from anywhere, making it convenient for advisors to manage their work. With its personalized dashboard, advisors can easily keep track of their progress and performance....
Most Helpful Critical Review
Greg H.
Verified User in Information Technology and Services
analystics - this data needs to cleaner and have more options to export
Shuaib U.
Verified User in Financial Services
Convin is best for accuracy and interface, the navigation and easy access makes it user friendly at view and review reports. Work has got much easier with Convin.
Chris W.
Verified User in Non-Profit Organization Management
Scorebuddy is an intuitive and easy-to-use online platform that can be accessed from anywhere, making it convenient for advisors to manage their work. With its personalized dashboard, advisors can easily keep track of their progress and performance....
Rana S.
Verified User in Health, Wellness and Fitness
The only unsatisfactory thing about the AI convin tool is the accuracy is not matching the human efficiency which can be made better with time and new additions to the features.
Greg H.
Verified User in Information Technology and Services
analystics - this data needs to cleaner and have more options to export
Alternatives
Discussions
What is Convin.ai used for?
2 comments
A
auditingRead more
Convin.ai has no more discussions with answers
How do you use Scorebuddy?
3 comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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