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- Content Guru storm-vs-Genesys Cloud CX
Compare Content Guru storm and Genesys Cloud CX 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Content Guru storm
Star Rating
(80)4.8 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Content Guru stormGenesys Cloud CX
Star Rating
(1,396)4.3 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Genesys Cloud CX excels in its Ease of Use with a score of 8.9, while Content Guru Storm shines even brighter with a score of 9.4, making it more user-friendly for new adopters.
- Reviewers mention that Content Guru Storm's Quality of Support is notably superior, scoring 9.4 compared to Genesys Cloud CX's 8.1, indicating a more responsive and helpful support team.
- G2 users highlight that Genesys Cloud CX offers robust Omnichannel capabilities with a score of 8.6, but Content Guru Storm outperforms with a score of 9.6, providing a more seamless experience across various communication channels.
- Users on G2 report that Content Guru Storm's AI Text Generation feature is rated at 8.3, while Genesys Cloud CX's similar feature is rated lower at 8.2, suggesting that Content Guru Storm provides a more effective AI-driven text solution.
- Reviewers say that Genesys Cloud CX has a solid Call Routing feature with a score of 9.1, but Content Guru Storm's score of 9.8 indicates a more advanced and efficient routing system, enhancing call management.
- Users report that while both platforms offer Reporting & Dashboards, Content Guru Storm's score of 9.2 significantly surpasses Genesys Cloud CX's 7.4, suggesting that users find Content Guru Storm's analytics tools to be more comprehensive and insightful.
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Pricing
Entry-Level Pricing
Content Guru storm
No pricing availableGenesys Cloud CX
No pricing availableFree Trial
Content Guru storm
No trial information availableGenesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
9.2
72
8.6
985
Ease of Use
9.4
73
8.9
992
Ease of Setup
9.0
55
8.3
564
Ease of Admin
9.0
51
8.4
551
Quality of Support
9.4
70
8.1
942
Has the product been a good partner in doing business?
9.5
53
8.4
547
Product Direction (% positive)
10.0
71
8.7
888
Features by Category
Messenger
Not enough data
8.8
20
Not enough data
9.2
23
Not enough data
9.2
22
Not enough data
8.6
22
Channels
Not enough data
9.0
21
Not enough data
9.3
20
Not enough data
9.3
19
Not enough data
9.1
18
Not enough data
9.1
17
Customers
Not enough data
9.0
24
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.1
20
Not enough data
9.2
21
Dialing Options
Not enough data
8.9
132
Not enough data
8.9
116
Not enough data
8.8
114
Agent Tools
Not enough data
8.8
118
Not enough data
8.6
112
Not enough data
8.6
126
Not enough data
9.1
149
Automation
Not enough data
8.7
110
Not enough data
8.7
92
Not enough data
9.2
134
Not enough data
8.8
95
Not enough data
8.8
128
Quality Assurance
Not enough data
8.7
141
Not enough data
8.6
132
Not enough data
7.7
143
Engagement
Not enough data
8.4
122
Not enough data
8.1
142
Not enough data
8.2
130
Performance
Not enough data
8.5
137
Not enough data
8.9
135
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.6
66
9.1
313
|
Verified
8.8
52
8.2
173
9.1
51
8.5
206
|
Verified
8.9
52
8.4
174
|
Verified
8.8
50
8.3
205
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
9.5
58
8.7
364
|
Verified
9.6
61
8.7
373
|
Verified
9.7
60
8.7
310
|
Verified
8.2
50
8.3
204
|
Verified
9.0
48
8.4
215
|
Verified
9.8
64
9.1
286
|
Verified
8.9
53
8.8
273
|
Verified
8.8
50
8.6
214
Administrative
9.2
52
8.3
327
|
Verified
9.3
61
8.7
367
|
Verified
9.1
65
7.5
402
|
Verified
9.1
55
8.8
259
|
Verified
8.7
45
8.4
229
Responses
Not enough data
9.2
30
Not enough data
9.4
32
Not enough data
8.7
29
Automation - AI Agents
Not enough data
9.2
6
Not enough data
9.3
7
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
7
Platform
Not enough data
8.9
31
Not enough data
9.4
31
Not enough data
9.1
29
Autonomy - AI Agents
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.5
45
Not enough data
8.7
44
Not enough data
9.1
46
Not enough data
8.5
47
Not enough data
8.3
42
Platform
Not enough data
8.8
43
Not enough data
8.9
46
Not enough data
9.0
43
Not enough data
8.6
46
Not enough data
8.2
40
Not enough data
8.8
48
Not enough data
8.7
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.7
157
Not enough data
8.6
147
Not enough data
8.5
138
Not enough data
8.2
135
Not enough data
7.9
103
Administration
Not enough data
8.0
129
Not enough data
8.4
148
Not enough data
8.4
155
Not enough data
7.9
129
Not enough data
8.5
138
Administration
Not enough data
9.3
22
Not enough data
9.0
21
Not enough data
9.3
20
Security
Not enough data
9.4
21
Not enough data
9.6
20
Messaging Channels
Not enough data
9.0
26
Not enough data
9.2
27
Not enough data
9.2
29
Not enough data
9.0
28
Administration
Not enough data
9.0
30
Not enough data
9.0
28
Not enough data
8.7
28
Not enough data
9.0
31
Platform
Not enough data
8.7
126
Not enough data
7.8
111
Not enough data
8.8
145
Not enough data
9.1
147
Not enough data
8.8
142
Not enough data
9.1
140
Not enough data
9.1
141
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.9
134
Not enough data
8.8
130
Administrative
Not enough data
9.0
139
Not enough data
8.1
140
Customer Support
Not enough data
9.0
28
Not enough data
8.9
30
Not enough data
8.4
28
Automation
Not enough data
8.8
27
Not enough data
8.5
31
Not enough data
9.0
29
Artificial Intelligence
Not enough data
9.0
29
Not enough data
8.8
29
Not enough data
9.1
27
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.6
153
|
Verified
Not enough data
8.4
156
|
Verified
Not enough data
8.4
112
Not enough data
8.4
124
Not enough data
8.5
79
Internal Use
Not enough data
8.5
153
|
Verified
Not enough data
8.6
148
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.4
118
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
20
Not enough data
9.0(won by default)
22
Not enough data
9.0(won by default)
20
Channels
Not enough data
9.4(won by default)
22
Not enough data
9.2(won by default)
24
Not enough data
9.0(won by default)
24
Not enough data
9.6(won by default)
26
Not enough data
9.4(won by default)
23
Insight
Not enough data
9.5(won by default)
22
Not enough data
9.0(won by default)
26
Not enough data
9.0(won by default)
24
Not enough data
9.4(won by default)
21
Generative AI
Not enough data
Feature Not Available
Basic Communication
Not enough data
9.6
53
Not enough data
7.8
37
Not enough data
8.7
42
Not enough data
8.5
39
Not enough data
8.7
45
Not enough data
8.6
45
Access
Not enough data
8.3
44
Not enough data
8.2
38
Not enough data
8.2
39
Advanced Features
Not enough data
8.8
51
Not enough data
8.7
45
Not enough data
9.2
51
Calling
Not enough data
9.3
40
Not enough data
8.2
34
Not enough data
8.8
39
Not enough data
8.6
39
Contacts
Not enough data
8.4
38
Not enough data
8.3
36
Not enough data
8.6
34
Insights
Not enough data
8.4
35
Not enough data
8.7
37
Not enough data
8.6
38
Not enough data
8.3
33
Not enough data
8.1
32
Extensions
Not enough data
8.8
39
Not enough data
9.2
43
|
Verified
Not enough data
9.0
48
|
Verified
Features
Not enough data
8.8
36
Not enough data
8.2
30
Not enough data
8.4
32
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Content Guru storm and Genesys Cloud CX are categorized as Contact Center
Unique Categories
Content Guru storm has no unique categories
Genesys Cloud CX is categorized as Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, AI Agents, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Chatbots, Outbound Call Tracking, Social Customer Service, Live Chat, VoIP, Contact Center Workforce, Call Center Infrastructure (CCI), and Proactive Notification
Reviews
Reviewers' Company Size
Content Guru storm
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Utilities
10.3%
Leisure, Travel & Tourism
6.4%
Government Administration
6.4%
Financial Services
6.4%
Events Services
6.4%
Other
64.1%
Information Technology and Services
11.0%
Financial Services
10.4%
Telecommunications
5.5%
Consumer Services
4.8%
Accounting
4.8%
Other
63.4%
Most Helpful Reviews
Content Guru storm
Most Helpful Favorable Review
Verified User in Financial Services
System is straight forward and client support (especially John Funning) is excellent
Most Helpful Critical Review
Verified User in Glass, Ceramics & Concrete
Storm has a basic interface and feels dated at times. Issues logging in and functionality can feel limited.
Genesys Cloud CX
Most Helpful Favorable Review
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Most Helpful Critical Review
Verified User in Financial Services
Decommissioning users is a hassle, which is one of the biggest issues I have with Genesys Cloud.
Verified User in Financial Services
System is straight forward and client support (especially John Funning) is excellent
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Verified User in Glass, Ceramics & Concrete
Storm has a basic interface and feels dated at times. Issues logging in and functionality can feel limited.
Verified User in Financial Services
Decommissioning users is a hassle, which is one of the biggest issues I have with Genesys Cloud.
Discussions
What is Content Guru storm used for?
1 comment
Official Response from Content Guru storm
Europe’s largest Customer Engagement and Experience solution, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand...Read more
Content Guru storm has no more discussions with answers
Anyone integrated PureCloud with custom CRM?
5 comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 comments
MG
The text appears to be related to a technical context, possibly involving software or system design. "States" and "wait feature" could refer to components or...Read more
Whatbis the best way to review data regarding blended agent stats
2 comments
MG
To obtain agents status data, navigate to the reports tab, select new, and choose the option for agents status.Read more
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