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Compare ConnectWise Integrated Expert Services and ServiceNow IT Service Management 
ConnectWise Integrated Expert Services vs ServiceNow IT Service Management
When assessing the two solutions, reviewers found ServiceNow IT Service Management easier to use, set up, and administer. Reviewers also preferred doing business with ServiceNow IT Service Management overall.
- Reviewers felt that ServiceNow IT Service Management meets the needs of their business better than ConnectWise Integrated Expert Services.
- When comparing quality of ongoing product support, reviewers felt that ServiceNow IT Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow IT Service Management over ConnectWise Integrated Expert Services.
Continuum provides some of the best remote management software solutions in the business. The ease of handling updates ans security patches across an entire network at one one is time saving and productive.
The user interface was a bit klunky and it was difficult to navigate. I often found it difficult to locate the functions I needed.
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Continuum provides some of the best remote management software solutions in the business. The ease of handling updates ans security patches across an entire network at one one is time saving and productive.
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
The user interface was a bit klunky and it was difficult to navigate. I often found it difficult to locate the functions I needed.
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
