Compare Cognito Forms and Jotform 
At a Glance
Market Segments
Small-Business (65.4% of reviews)
Small-Business (73.0% of reviews)
Entry-Level Pricing
Free
Free
Cognito Forms
Star Rating
(81)4.5 out of 5
Market Segments
Small-Business (65.4% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansJotform
Star Rating
(3,459)4.7 out of 5
Market Segments
Small-Business (73.0% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cognito Forms excels in its custom fields feature, allowing for extensive personalization of forms, which reviewers say enhances user experience and data collection.
- Reviewers mention that Jotform shines with its survey builder, providing a user-friendly interface and a variety of question types that make creating complex surveys straightforward and efficient.
- G2 users highlight that Cognito Forms offers superior offline capability, enabling users to collect data without an internet connection, which is particularly beneficial for events in remote locations.
- Users on G2 report that Jotform's payment processing is more robust, with seamless integration options for various payment gateways, making it easier for businesses to manage transactions directly through their forms.
- Reviewers say that Cognito Forms provides better quality of support, with a higher rating in this area, indicating that users feel more supported and valued when they encounter issues.
- Users report that Jotform's email automation features are more advanced, allowing for customized follow-ups and notifications that enhance communication with respondents, which many find essential for their workflows.
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Pricing
Entry-Level Pricing
Cognito Forms
Individual
Free
Create powerful forms and embed them on your website for FREE.
- Unlimited Forms and Fields
- 1 User
- 500 Entries per Month
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
Cognito Forms
Free Trial is available
Jotform
Free Trial is available
Ratings
Meets Requirements
9.1
65
9.1
2,845
Ease of Use
9.0
66
9.2
2,903
Ease of Setup
8.9
45
9.2
2,059
Ease of Admin
9.0
45
9.1
1,906
Quality of Support
9.2
50
8.8
2,248
Has the product been a good partner in doing business?
9.3
40
9.2
1,811
Product Direction (% positive)
8.4
64
9.3
2,829
Features by Category
Registration
Not enough data
8.9
565
Not enough data
9.1
580
Not enough data
8.0
478
Not enough data
8.0
453
Not enough data
8.3
459
Generative AI
Not enough data
Feature Not Available
Marketing and Communications
Not enough data
7.9
428
Not enough data
8.6
507
Not enough data
8.3
496
Not enough data
8.3
458
Not enough data
7.6
414
Not enough data
8.0
419
Survey Management
Not enough data
9.3
921
Not enough data
9.3
942
Not enough data
8.8
888
Not enough data
9.1
848
Survey Customization
Not enough data
8.6
773
Not enough data
8.5
819
Not enough data
8.4
718
Not enough data
8.1
634
Survey Insights
Not enough data
8.6
859
Not enough data
8.0
627
Not enough data
8.8
860
Not enough data
8.5
792
Customization
9.2
28
9.0
1436
8.8
30
8.8
1362
9.0
28
9.0
1367
8.3
29
8.8
1488
Additional Functionality
9.0
25
8.8
1307
Feature Not Available
7.8
1084
8.3
29
8.9
1380
8.9
12
8.1
1079
8.8
25
8.9
1371
Analysis
Not enough data
8.2
24
Not enough data
7.3
26
Not enough data
7.1
24
Management
Not enough data
7.9
29
Not enough data
8.4
30
Not enough data
7.8
26
Performance reviews
Not enough data
9.2
209
Not enough data
8.8
189
Feedback
Not enough data
9.0
195
Not enough data
8.7
181
Data
Not enough data
8.9
192
Not enough data
8.7
181
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Before the Job
Not enough data
7.3
108
Not enough data
7.5
101
Not enough data
7.9
107
Not enough data
7.5
108
On the Job
Not enough data
7.6
105
Not enough data
8.2
118
Not enough data
7.5
104
Not enough data
8.3
113
Not enough data
7.5
101
After the Job
Not enough data
8.4
123
Not enough data
8.1
121
Not enough data
7.3
102
Not enough data
7.5
102
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Sourcing
Not enough data
8.1
158
Not enough data
7.7
165
Not enough data
7.7
157
Not enough data
7.5
160
Not enough data
7.5
150
Candidate Management
Not enough data
8.5
199
Not enough data
8.4
189
Not enough data
7.9
172
Not enough data
8.0
179
Not enough data
8.7
202
Not enough data
8.1
174
Not enough data
7.6
149
Not enough data
7.8
150
Platform
Not enough data
8.9
541
Not enough data
8.2
466
Not enough data
8.2
435
Not enough data
8.7
491
Not enough data
9.1
526
Not enough data
8.8
488
Not enough data
8.7
515
Not enough data
8.7
503
Platform Basics
Not enough data
8.4
306
Not enough data
8.7
334
Not enough data
8.4
317
Platform Content
Not enough data
8.5
309
Not enough data
8.9
342
Not enough data
8.5
295
Not enough data
8.0
281
Platform Additional Functionality
Not enough data
8.2
286
Not enough data
8.5
295
Not enough data
8.1
288
Not enough data
8.1
287
Platform
Not enough data
8.9
541
Not enough data
8.2
466
Not enough data
8.2
435
Not enough data
8.7
491
Not enough data
9.1
526
Not enough data
8.8
488
Not enough data
8.7
515
Not enough data
8.7
503
Categories
Categories
Shared Categories
Cognito Forms and Jotform are categorized as Online Form Builder
Unique Categories
Cognito Forms has no unique categories
Jotform is categorized as Vaccine Tracking, Applicant Tracking Systems (ATS), Employee Engagement, Event Registration & Ticketing, Survey, Field Service Management, Salesforce AppExchange Apps, and 360 Feedback Software
Reviews
Reviewers' Company Size
Cognito Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.7%
Accounting
6.4%
Marketing and Advertising
5.1%
Education Management
5.1%
Real Estate
3.8%
Other
71.8%
Non-Profit Organization Management
9.5%
Education Management
5.0%
Marketing and Advertising
4.9%
Health, Wellness and Fitness
4.7%
Primary/Secondary Education
3.5%
Other
72.4%
Most Helpful Reviews
Cognito Forms
Most Helpful Favorable Review
Steven J.
Verified User in Accounting
It is so simple to use. Anyone can create these forms. Their security is top-notch (which is what I need). Also, by using Cognito Forms; I have saved so much money by not requiring more expensive (and more complicated) products that others in my field...
Most Helpful Critical Review
Verified User in Media Production
Clunky interface, limited flexibility, no automation or integrations
Jotform
Most Helpful Favorable Review
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Most Helpful Critical Review
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Steven J.
Verified User in Accounting
It is so simple to use. Anyone can create these forms. Their security is top-notch (which is what I need). Also, by using Cognito Forms; I have saved so much money by not requiring more expensive (and more complicated) products that others in my field...
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Verified User in Media Production
Clunky interface, limited flexibility, no automation or integrations
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Alternatives
Discussions
Is Cognito forms legit?
2 comments
Official Response from Cognito Forms
Absolutely! Founded in 2013, Cognito Forms is an easy-to-use online form builder that allows you to create powerful forms for your website. Our security...Read more
Is the free version a secure way to collect payment info?
1 comment
NA
Hi Ellen! Organizations on the free Individual plan can use our integration with Stripe for secure credit card processing. To learn more about our security...Read more
Is Cognito forms safe?
1 comment
Official Response from Cognito Forms
At Cognito Forms, the privacy and the security of your form data is of utmost importance to us.
From data encryption and secure transmission to data...Read more
Is JotForm safe?
7 comments
CR
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Is it possible to make surveys for Social Media using Jotform?
3 comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
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