Compare Cognito Forms and Jotform 
At a Glance
Market Segments
Small-Business (65.4% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
Free
Free
Cognito Forms
Star Rating
(81)4.5 out of 5
Market Segments
Small-Business (65.4% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansJotform
Star Rating
(3,528)4.7 out of 5
Market Segments
Small-Business (73.1% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cognito Forms excels in its Survey Builder with a rating of 9.3, allowing for a highly customizable experience, while Jotform also performs well but slightly lower at 9.1. Reviewers mention that the intuitive interface of Cognito Forms makes it easier to create complex surveys.
- Reviewers mention that Jotform shines in Design customization with a score of 8.8, providing a wider variety of templates and design options compared to Cognito Forms, which scored 8.3. Users appreciate the aesthetic flexibility Jotform offers for branding purposes.
- Users on G2 highlight that Cognito Forms has a superior Quality of Support rating at 9.2, compared to Jotform's 8.8. Reviewers say that the responsiveness and helpfulness of the support team at Cognito Forms significantly enhance the user experience.
- G2 users report that Jotform's Payment Processing capabilities are robust, scoring 8.1, while Cognito Forms scored lower at 8.0. Users mention that Jotform's integration with various payment gateways is seamless, making it a preferred choice for e-commerce applications.
- Users say that both platforms offer strong Mobile Forms functionality, but Jotform edges out with a score of 8.9 compared to Cognito Forms' 8.8. Reviewers mention that Jotform's mobile interface is particularly user-friendly, making it easier for respondents to fill out forms on the go.
- Reviewers mention that Cognito Forms provides excellent Offline Capability with a score of 8.5, which is superior to Jotform's 7.8. Users appreciate the ability to collect data without an internet connection, making Cognito Forms a better option for fieldwork.
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Pricing
Entry-Level Pricing
Cognito Forms
Individual
Free
Create powerful forms and embed them on your website for FREE.
- Unlimited Forms and Fields
- 1 User
- 500 Entries per Month
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
Cognito Forms
Free Trial is available
Jotform
Free Trial is available
Ratings
Meets Requirements
9.1
65
9.1
2,905
Ease of Use
9.0
66
9.2
2,965
Ease of Setup
8.9
45
9.2
2,115
Ease of Admin
9.0
45
9.1
1,937
Quality of Support
9.2
50
8.8
2,299
Has the product been a good partner in doing business?
9.3
40
9.2
1,843
Product Direction (% positive)
8.4
64
9.3
2,890
Features by Category
Registration
Not enough data
8.9
584
Not enough data
9.1
599
Not enough data
8.0
495
Not enough data
8.0
472
Not enough data
8.3
476
Generative AI
Not enough data
Feature Not Available
Marketing and Communications
Not enough data
7.9
443
Not enough data
8.5
524
Not enough data
8.3
513
Not enough data
8.3
474
Not enough data
7.6
429
Not enough data
7.9
434
Survey Management
Not enough data
9.3
946
Not enough data
9.3
968
Not enough data
8.8
914
Not enough data
9.0
874
Survey Customization
Not enough data
8.5
797
Not enough data
8.5
844
Not enough data
8.4
742
Not enough data
8.0
659
Survey Insights
Not enough data
8.6
884
Not enough data
8.0
651
Not enough data
8.8
885
Not enough data
8.5
818
Customization
9.2
28
9.0
1479
8.8
30
8.8
1405
9.0
28
9.0
1410
8.3
29
8.8
1534
Additional Functionality
9.0
25
8.8
1352
Feature Not Available
7.8
1125
8.3
29
8.9
1426
8.9
12
8.1
1124
8.8
25
8.9
1415
Performance reviews
Not enough data
9.2
213
Not enough data
8.8
193
Feedback
Not enough data
9.1
199
Not enough data
8.7
185
Data
Not enough data
8.9
196
Not enough data
8.7
185
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Before the Job
Not enough data
7.3
112
Not enough data
7.4
105
Not enough data
7.8
111
Not enough data
7.5
112
On the Job
Not enough data
7.6
109
Not enough data
8.2
122
Not enough data
7.4
108
Not enough data
8.2
117
Not enough data
7.5
105
After the Job
Not enough data
8.3
127
Not enough data
8.1
125
Not enough data
7.3
106
Not enough data
7.4
105
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Sourcing
Not enough data
8.1
164
Not enough data
7.7
171
Not enough data
7.7
163
Not enough data
7.6
166
Not enough data
7.5
156
Candidate Management
Not enough data
8.5
205
Not enough data
8.4
195
Not enough data
7.9
178
Not enough data
8.0
184
Not enough data
8.8
207
Not enough data
8.1
179
Not enough data
7.6
154
Not enough data
7.8
155
Platform
Not enough data
8.9
559
Not enough data
8.2
483
Not enough data
8.2
452
Not enough data
8.7
508
Not enough data
9.1
543
Not enough data
8.8
505
Not enough data
8.7
532
Not enough data
8.7
520
Platform Basics
Not enough data
8.4
318
Not enough data
8.6
346
Not enough data
8.3
329
Platform Content
Not enough data
8.5
320
Not enough data
8.9
353
Not enough data
8.4
307
Not enough data
7.9
292
Platform Additional Functionality
Not enough data
8.1
296
Not enough data
8.4
307
Not enough data
8.0
299
Not enough data
8.0
298
Platform
Not enough data
8.9
559
Not enough data
8.2
483
Not enough data
8.2
452
Not enough data
8.7
508
Not enough data
9.1
543
Not enough data
8.8
505
Not enough data
8.7
532
Not enough data
8.7
520
Categories
Categories
Shared Categories
Cognito Forms and Jotform are categorized as Online Form Builder
Unique Categories
Cognito Forms has no unique categories
Jotform is categorized as 360 Feedback Software, Applicant Tracking Systems (ATS), Employee Engagement, Event Registration & Ticketing, Salesforce AppExchange Apps, Survey, and Field Service Management
Reviews
Reviewers' Company Size
Cognito Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.7%
Accounting
6.4%
Marketing and Advertising
5.1%
Education Management
5.1%
Real Estate
3.8%
Other
71.8%
Non-Profit Organization Management
9.4%
Marketing and Advertising
5.0%
Education Management
4.9%
Health, Wellness and Fitness
4.7%
Primary/Secondary Education
3.4%
Other
72.5%
Most Helpful Reviews
Cognito Forms
Most Helpful Favorable Review
Mara V.
Verified User in Non-Profit Organization Management
The best part of Cognito is the flexibility we have to create forms that cater to our specific HR processes and workflows without the hassle of having to learn to code or learn complex formulas. The templates they offer are great starting points that can...
Most Helpful Critical Review
Ivaylo M.
Verified User in Events Services
Ever after they launched and FORCED all existing users to use their workflows, things became very hard to set up, and this WAS their most significant advantage ... Furthermore, the automatic notifications we spent hours on building suddenly stopped...
Jotform
Most Helpful Favorable Review
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Most Helpful Critical Review
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Mara V.
Verified User in Non-Profit Organization Management
The best part of Cognito is the flexibility we have to create forms that cater to our specific HR processes and workflows without the hassle of having to learn to code or learn complex formulas. The templates they offer are great starting points that can...
Stephanie D.
Verified User in Primary/Secondary Education
JotForm is easy to use and has excellent customer service when I have a question. There are so many options for creating different types of questions as well as it is easy to add conditional formatting so that it skips questions that aren't needed for all...
Ivaylo M.
Verified User in Events Services
Ever after they launched and FORCED all existing users to use their workflows, things became very hard to set up, and this WAS their most significant advantage ... Furthermore, the automatic notifications we spent hours on building suddenly stopped...
Josh C.
Verified User in Mechanical or Industrial Engineering
Jotform has changed it's billing structure a few times while I've been a customer, and it's really frustrating to have forms go offline because you suddenly get switched over to a limited number of form views. Future billing changes need to take into...
Alternatives
Discussions
Is Cognito forms legit?
2 comments
Official Response from Cognito Forms
Absolutely! Founded in 2013, Cognito Forms is an easy-to-use online form builder that allows you to create powerful forms for your website. Our security...Read more
Is the free version a secure way to collect payment info?
1 comment
NA
Hi Ellen! Organizations on the free Individual plan can use our integration with Stripe for secure credit card processing. To learn more about our security...Read more
Is Cognito forms safe?
1 comment
Official Response from Cognito Forms
At Cognito Forms, the privacy and the security of your form data is of utmost importance to us.
From data encryption and secure transmission to data...Read more
Is JotForm safe?
7 comments
CR
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Is it possible to make surveys for Social Media using Jotform?
3 comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
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