Compare CloudTalk and JustCall 
At a Glance
Market Segments
Small-Business (65.1% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
$25.00
$29.00 2 - User/Month (Billed Annually)
CloudTalk
Star Rating
(1,291)4.4 out of 5
Market Segments
Small-Business (65.1% of reviews)
Entry-Level Pricing
$25.00
Free Trial is available
Browse all 4 pricing plansJustCall
Star Rating
(2,169)4.3 out of 5
Market Segments
Small-Business (60.8% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JustCall excels in its call recording feature, scoring 9.0, which allows for easy tracking of conversations, while CloudTalk also performs well with a score of 8.9, but some users feel it could offer more advanced options for managing recordings.
- Reviewers mention that CloudTalk shines in communication management, achieving a score of 9.4, which includes features like automated attendants and a robust mobile accessibility, whereas JustCall's score of 8.6 indicates it may not be as comprehensive in this area.
- G2 users highlight that JustCall's ease of use is a strong point, with a score of 8.8, making it user-friendly for small businesses, while CloudTalk, with a score of 9.1, is noted for its intuitive interface that simplifies setup and administration.
- Users on G2 report that CloudTalk's scalability is impressive, scoring 9.5, which is particularly beneficial for growing businesses, while JustCall's score of 8.7 suggests it may not scale as effectively for larger teams.
- Reviewers say that JustCall's ticket management features, while functional, scored lower at 7.9, indicating room for improvement in areas like response automation and SLA management compared to CloudTalk's higher scores in these categories.
- Users report that CloudTalk's analytics and reporting capabilities are superior, with a score of 9.2, providing detailed insights that help businesses make informed decisions, while JustCall's score of 8.5 suggests it may lack some depth in reporting features.
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Pricing
Entry-Level Pricing
CloudTalk
Starter
$25.00
25 €/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
- Local number in 70+ countries
- Free calling & SMS credits
- AI-powered call transcription & summary
Free Trial
CloudTalk
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
1,077
8.6
2,018
Ease of Use
9.1
1,092
8.8
2,065
Ease of Setup
8.9
714
8.7
1,795
Ease of Admin
8.8
509
8.6
695
Quality of Support
8.8
963
8.3
1,863
Has the product been a good partner in doing business?
8.8
508
8.7
693
Product Direction (% positive)
8.6
1,036
8.7
2,013
Features by Category
Ticket and Case Management
Not enough data
8.0
138
Not enough data
7.9
138
Not enough data
7.9
133
Not enough data
7.6
134
Not enough data
7.5
123
Not enough data
7.9
128
Not enough data
7.6
122
Not enough data
7.9
132
Generative AI
Not enough data
7.6
93
Not enough data
Feature Not Available
Communication Channels
Not enough data
7.6
125
Not enough data
7.7
122
Not enough data
7.8
131
Not enough data
7.1
119
Not enough data
8.6
130
Platform
Not enough data
7.8
131
Not enough data
7.8
267
Not enough data
8.3
136
Not enough data
8.2
136
Not enough data
8.0
135
Not enough data
8.3
135
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
37
Not enough data
7.5
38
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.7
37
Not enough data
7.7
36
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.2
38
Not enough data
Feature Not Available
Dialing Options
8.7
182
|
Verified
8.3
559
8.6
174
|
Verified
8.5
558
|
Verified
Feature Not Available
8.1
547
|
Verified
Agent Tools
8.4
165
|
Verified
8.1
530
|
Verified
8.2
158
|
Verified
7.9
528
|
Verified
8.3
164
|
Verified
8.1
546
|
Verified
8.8
188
|
Verified
9.0
560
|
Verified
Automation
8.3
156
|
Verified
8.1
532
|
Verified
8.2
150
|
Verified
8.0
515
|
Verified
8.4
152
|
Verified
8.1
527
|
Verified
8.3
154
|
Verified
8.0
532
|
Verified
8.3
159
|
Verified
8.3
539
|
Verified
Call Analytics
Not enough data
8.8
45
Not enough data
8.0
45
Not enough data
8.3
44
Not enough data
8.1
45
Agent Performance Management
Not enough data
8.2
45
Not enough data
8.4
45
Not enough data
7.7
45
Generative AI
Not enough data
Feature Not Available
Text Messaging
Not enough data
8.4
299
Not enough data
8.7
314
Not enough data
8.3
308
Not enough data
8.0
292
Not enough data
7.2
283
Not enough data
8.0
298
Not enough data
8.0
295
Not enough data
8.3
301
SMS Platform
Not enough data
8.0
292
Not enough data
8.2
297
Not enough data
7.1
289
Not enough data
7.2
289
Not enough data
7.2
277
Not enough data
8.1
288
Channels
Not enough data
8.0
332
Not enough data
7.9
332
Not enough data
7.0
333
Design
Not enough data
7.8
333
Not enough data
7.4
339
Not enough data
8.2
345
Not enough data
8.1
338
Not enough data
8.3
333
Generative AI
Not enough data
7.4
119
Not enough data
Feature Not Available
Quality Assurance
9.2
68
7.9
64
9.0
65
7.9
59
9.0
69
7.8
56
Engagement
8.6
66
7.9
62
9.1
75
8.0
64
8.7
65
7.4
60
Performance
8.9
66
8.6
63
9.1
70
8.5
60
Generative AI
Feature Not Available
7.5
59
8.4
24
7.5
56
Channels
8.9
431
|
Verified
8.7
486
|
Verified
7.7
313
7.4
442
7.7
300
7.6
424
8.0
329
|
Verified
8.4
477
|
Verified
8.0
297
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Functions
8.5
377
|
Verified
8.1
481
|
Verified
8.4
377
|
Verified
8.1
467
|
Verified
8.7
374
|
Verified
8.0
474
|
Verified
8.2
321
7.9
403
8.3
332
|
Verified
7.9
439
|
Verified
8.5
332
|
Verified
8.1
451
|
Verified
8.4
348
|
Verified
8.0
435
|
Verified
8.5
341
|
Verified
8.0
434
|
Verified
Administrative
8.5
397
|
Verified
8.3
471
|
Verified
8.8
403
|
Verified
8.4
473
|
Verified
8.7
429
|
Verified
8.4
507
|
Verified
8.8
384
|
Verified
8.7
446
|
Verified
8.4
331
|
Verified
7.9
452
Responses
Not enough data
7.8
31
Not enough data
8.1
30
Not enough data
8.4
31
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.5
29
Not enough data
7.3
28
Not enough data
Feature Not Available
Not enough data
7.6
29
Platform
Not enough data
7.9
30
Not enough data
8.2
31
Not enough data
8.1
31
Autonomy - AI Agents
Not enough data
7.6
28
Not enough data
Feature Not Available
Not enough data
7.6
30
Not enough data
7.7
29
Generative AI
Not enough data
7.5
29
Not enough data
7.3
30
Workforce Management
8.6
91
|
Verified
8.3
84
8.7
86
|
Verified
8.0
81
8.6
76
|
Verified
7.7
85
8.7
82
|
Verified
7.6
80
8.8
87
8.3
87
Administration
8.7
96
|
Verified
7.8
81
8.8
94
|
Verified
8.1
83
8.8
99
|
Verified
8.4
85
8.4
89
|
Verified
7.5
75
8.6
82
|
Verified
7.9
86
Platform
7.7
161
7.3
273
8.2
177
8.2
278
8.1
176
7.9
282
8.4
185
8.3
285
8.2
185
8.1
279
8.0
171
7.8
273
8.1
176
8.1
274
Generative AI
Feature Not Available
6.7
88
Workforce Management
8.9
180
8.5
275
8.7
180
8.3
275
Administrative
9.1
186
8.7
281
8.7
190
8.4
280
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.0
182
Not enough data
8.1
185
Not enough data
7.7
176
Not enough data
8.1
176
Not enough data
7.5
178
Internal Use
Not enough data
7.8
267
Not enough data
8.0
180
Not enough data
7.9
177
Not enough data
7.8
174
Not enough data
8.2
179
Not enough data
8.2
182
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.2
160
Not enough data
7.8
164
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
160
Self-Service Platform
Not enough data
7.9
162
Not enough data
8.1
160
Not enough data
7.4
159
Not enough data
8.5
161
Generative AI
7.4
17
8.2
53
Generative AI
Not enough data
7.2
69
Not enough data
7.3
70
Generative AI
Not enough data
7.3
116
Not enough data
7.4
116
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
126
Not enough data
8.0
125
Not enough data
Feature Not Available
Not enough data
7.6
119
Not enough data
7.3
117
Logging
Not enough data
8.8
133
Not enough data
7.5
117
Not enough data
6.7
120
Not enough data
7.2
122
Feedback
Not enough data
8.4
125
Not enough data
8.0
120
Productivity - Employee Monitoring
Not enough data
8.1
48
Not enough data
8.4
48
Not enough data
7.9
47
Not enough data
7.6
47
Basic Communication - Cloud PBX
9.1
19
8.6
39
9.4
19
8.6
39
9.6
19
8.8
36
9.4
18
8.7
36
9.1
19
8.7
39
9.4
18
8.8
36
Advanced Features - Cloud PBX
9.5
18
8.6
36
9.2
19
8.5
38
9.6
19
Feature Not Available
8.8
18
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.9
196
|
Verified
9.0
299
|
Verified
6.5
110
5.8
251
7.1
128
|
Verified
7.7
267
6.4
102
Feature Not Available
7.4
117
|
Verified
7.0
260
|
Verified
8.1
131
|
Verified
7.6
258
|
Verified
Access
8.0
128
7.8
260
|
Verified
8.0
143
|
Verified
8.3
284
8.2
153
|
Verified
8.1
277
Advanced Features
7.7
130
|
Verified
7.1
257
7.7
123
|
Verified
7.0
245
|
Verified
8.8
176
|
Verified
8.8
291
|
Verified
Calling
8.9
329
9.0
608
8.1
266
8.1
547
8.5
291
8.6
579
8.8
311
8.6
580
Contacts
8.1
287
8.2
565
7.9
264
8.0
550
8.1
276
7.9
546
Insights
8.4
289
8.3
574
8.4
281
8.2
569
8.2
260
8.0
544
7.0
225
7.0
507
7.6
229
7.3
501
Categories
Categories
Shared Categories
CloudTalk and JustCall are categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Unique Categories
CloudTalk has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Computer Software
8.7%
Marketing and Advertising
5.9%
Financial Services
5.6%
Education Management
4.0%
Other
65.8%
Computer Software
10.5%
Financial Services
6.7%
Real Estate
6.2%
Information Technology and Services
5.4%
Marketing and Advertising
4.9%
Other
66.2%
Most Helpful Reviews
CloudTalk
Most Helpful Favorable Review
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Most Helpful Critical Review
Verified User in Information Technology and Services
veery basic visual it could be better with more options
JustCall
Most Helpful Favorable Review
Verified User in Medical Practice
Their service stands out for me because they have allowed it to work with what I need. Their mentality is that every bit of feedback is just as valuable no matter how small the business; JustCall has literally shaped part of its product based on my feedback...
Most Helpful Critical Review
Verified User in Computer & Network Security
I guess they don't practice what they preach. For a solution designed for Customer Service teams, their CS team is completely useless. The product lacks any sort of help even while doing a sign-up and while I was going through the verification sign-up...
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Verified User in Medical Practice
Their service stands out for me because they have allowed it to work with what I need. Their mentality is that every bit of feedback is just as valuable no matter how small the business; JustCall has literally shaped part of its product based on my feedback...
Verified User in Information Technology and Services
veery basic visual it could be better with more options
Verified User in Computer & Network Security
I guess they don't practice what they preach. For a solution designed for Customer Service teams, their CS team is completely useless. The product lacks any sort of help even while doing a sign-up and while I was going through the verification sign-up...
Alternatives
Discussions
What is CloudTalk used for?
2 comments
AS
CloudTalk is AI based calling software platform. It has various features like auto/manual dialer, speech analytics and it helps in tracking calling efforts...Read more
How can you cancel your subscription? I haven't saw anything displayed
1 comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Cloudtalk or alternative. Zadamra
1 comment
Official Response from CloudTalk
Hi Christopher!
We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.
Best wishesRead more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
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