Compare Close and Pipedrive 
At a Glance
Market Segments
Small-Business (78.3% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$19.00 1 User Per Month
$24.00 1 Seats Per Month
Close
Star Rating
(1,688)4.7 out of 5
Market Segments
Small-Business (78.3% of reviews)
Entry-Level Pricing
$19.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansPipedrive
Star Rating
(2,445)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in its Opportunity & Pipeline Management with a score of 8.8, while Close shines even brighter with a score of 9.0, indicating a more robust feature set for tracking sales opportunities.
- Reviewers mention that Close offers superior Quality of Support with a score of 9.3 compared to Pipedrive's 8.3, highlighting that users find Close's customer service more responsive and helpful.
- G2 users note that Pipedrive's Email Marketing features, such as Manage Email Lists and High-Volume Sending, score lower at 8.1 and 7.5 respectively, while Close's corresponding features score higher at 9.0 and 8.9, suggesting a more effective email marketing tool.
- Users on G2 report that Pipedrive's Task Management capabilities score an impressive 9.0, but Close's integrated workflows and task management features, scoring 9.0 as well, are noted for their seamless integration with other tools.
- Reviewers mention that Close's Lead Management features are particularly strong, scoring 9.2, while Pipedrive's score of 8.5 indicates that users may find Close's lead qualification and follow-up processes more efficient.
- Users say that Pipedrive's Customization options, such as Custom Fields, score 8.4, but Close's higher score of 8.6 suggests that it offers more flexibility in tailoring the software to specific business needs.
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Pricing
Entry-Level Pricing
Close
Base
$19.00
1 User Per Month
Close's Base license is $19 per user, per month. Avoid missed deals with a single source of truth to manage accounts, contacts, and pipeline.
- 1 user included
- Unlimited Leads
- Unlimited Contacts
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Free Trial
Close
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
9.1
1,503
8.4
2,158
Ease of Use
9.2
1,538
8.9
2,190
Ease of Setup
9.0
886
8.7
1,231
Ease of Admin
9.0
506
8.6
873
Quality of Support
9.3
1,344
8.3
1,863
Has the product been a good partner in doing business?
9.3
500
8.7
845
Product Direction (% positive)
9.5
1,516
8.7
2,126
Features by Category
Sales Force Automation
9.0
1174
|
Verified
8.5
1723
|
Verified
Feature Not Available
Feature Not Available
9.0
1179
|
Verified
8.8
1760
|
Verified
9.0
1205
|
Verified
8.6
1772
|
Verified
8.2
996
7.7
1343
|
Verified
9.0
1129
|
Verified
8.3
829
|
Verified
8.3
952
7.7
1348
|
Verified
8.2
960
7.7
1305
8.3
993
7.8
1406
Marketing Automation
8.7
1087
7.4
1238
|
Verified
8.5
1051
7.5
1227
|
Verified
9.2
1165
8.5
1554
|
Verified
8.1
974
7.5
1191
|
Verified
Customer Support
8.7
1054
|
Verified
7.9
746
8.7
1067
|
Verified
7.8
726
8.7
1100
|
Verified
8.0
752
8.7
1092
|
Verified
7.5
1220
8.5
1041
|
Verified
7.7
705
Reporting & Analytics
8.6
1103
|
Verified
8.0
1594
|
Verified
8.7
1126
|
Verified
8.3
1682
|
Verified
8.1
991
7.9
1464
|
Verified
Mobile & Social
8.1
924
7.7
1174
|
Verified
7.8
947
7.5
1130
|
Verified
8.1
934
7.9
1335
|
Verified
Platform
8.6
1033
|
Verified
8.2
1083
|
Verified
8.7
1048
|
Verified
8.3
1068
8.9
1036
8.4
1106
|
Verified
8.4
963
8.2
925
|
Verified
7.9
915
|
Verified
7.4
821
|
Verified
8.3
943
7.9
926
9.1
1051
|
Verified
8.7
1073
|
Verified
8.4
963
7.8
890
Integration
8.8
987
|
Verified
8.1
1002
|
Verified
8.7
992
|
Verified
8.0
938
|
Verified
8.4
929
|
Verified
7.9
873
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
8.9
438
8.1
156
9.0
446
8.1
157
8.9
434
7.6
152
9.2
461
8.2
155
9.3
476
8.2
156
9.0
445
7.9
153
8.8
427
7.6
151
8.9
417
8.2
152
8.3
375
7.7
146
Reporting & Analytics
8.1
392
7.5
143
9.0
442
8.1
153
Platform
9.0
421
8.5
154
8.5
377
8.1
145
9.2
431
8.4
154
Generative AI
Feature Not Available
Feature Not Available
8.2
284
Feature Not Available
Integration
9.0
407
8.2
149
8.7
392
7.8
148
8.7
377
7.9
147
9.0
391
8.2
147
8.0
352
7.3
142
8.0
347
7.5
140
Lead Facilitation
7.8
121
Not enough data
8.5
121
Not enough data
9.0
127
Not enough data
8.6
121
Not enough data
Organization
9.2
123
Not enough data
8.8
120
Not enough data
8.8
121
Not enough data
Performance Analysis
8.1
117
Not enough data
8.8
122
Not enough data
Sales Analysis
8.2
124
Not enough data
8.5
122
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
9.0
157
Not enough data
9.1
160
Not enough data
8.9
151
Not enough data
8.6
149
Not enough data
9.1
154
Not enough data
9.0
159
Not enough data
8.8
157
Not enough data
Repeatability and Reportability
8.6
153
Not enough data
8.9
154
Not enough data
8.8
145
Not enough data
8.2
145
Not enough data
7.5
143
Not enough data
AI and Automation
8.1
136
Not enough data
8.0
139
Not enough data
8.1
133
Not enough data
7.8
142
Not enough data
7.6
140
Not enough data
Generative AI
7.7
139
Not enough data
Dialing Options
9.0
100
Not enough data
9.1
101
Not enough data
8.9
97
Not enough data
Agent Tools
8.7
97
Not enough data
8.5
97
Not enough data
8.6
93
Not enough data
9.5
98
Not enough data
Automation
8.7
92
Not enough data
8.6
95
Not enough data
8.3
93
Not enough data
8.3
93
Not enough data
9.0
93
Not enough data
Text Messaging
8.8
242
|
Verified
Not enough data
9.3
264
|
Verified
Not enough data
9.3
259
|
Verified
Not enough data
8.7
244
|
Verified
Not enough data
8.4
229
Not enough data
8.7
234
Not enough data
8.9
234
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
257
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
241
|
Verified
Not enough data
Channels
8.4
77
Not enough data
8.4
78
Not enough data
7.6
78
Not enough data
Design
8.4
79
Not enough data
7.6
76
Not enough data
8.8
77
Not enough data
8.8
78
Not enough data
9.0
76
Not enough data
Generative AI
8.3
74
Not enough data
8.6
74
Not enough data
Customization
Not enough data
8.4
57
Not enough data
7.8
53
Not enough data
7.2
52
Not enough data
7.7
57
Additional Functionality
Not enough data
8.2
54
Not enough data
6.7
52
Not enough data
8.0
59
Not enough data
7.1
52
Not enough data
7.5
54
Platform
8.6
23
Not enough data
9.1
23
Not enough data
9.0
23
Not enough data
8.9
23
Not enough data
9.1
23
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
Generative AI
9.2
22
Not enough data
Workforce Management
9.2
23
Not enough data
9.0
23
Not enough data
Administrative
9.6
24
Not enough data
9.0
24
Not enough data
Data Sourcing
8.5
129
7.8
309
8.7
127
8.0
311
8.5
128
7.9
310
8.7
131
8.3
315
8.6
126
7.9
305
Predictive Analytics
8.6
127
7.6
308
8.7
127
7.8
308
8.3
124
7.3
291
8.4
126
7.7
301
Sales Management
9.1
127
8.6
319
8.2
126
7.5
300
8.8
124
8.3
307
9.2
128
8.7
319
Calling
9.2
614
Not enough data
Feature Not Available
Not enough data
8.9
595
Not enough data
9.3
609
Not enough data
Contacts
8.8
605
Not enough data
8.7
568
Not enough data
9.0
603
Not enough data
Insights
9.3
626
Not enough data
9.0
581
Not enough data
8.7
543
Not enough data
9.0
602
Not enough data
8.8
581
Not enough data
Analytics
8.6
441
7.8
171
Feature Not Available
8.1
172
Feature Not Available
7.9
166
Customizations
9.0
448
8.0
178
9.2
448
8.2
169
8.8
473
8.3
181
8.6
430
7.9
174
9.2
471
8.3
173
Generative AI
Feature Not Available
Feature Not Available
Incentives
Not enough data
6.9
280
Not enough data
7.4
287
Not enough data
Feature Not Available
Not enough data
7.0
283
Personalization
Not enough data
7.7
299
Not enough data
7.8
292
Not enough data
8.2
307
Not enough data
8.0
294
Administrative
Not enough data
7.7
292
Not enough data
7.7
287
Not enough data
7.5
276
Categories
Categories
Shared Categories
Close and Pipedrive are categorized as Sales Analytics, Email Tracking, CRM, Email Marketing, and Sales Platforms
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Call Center Infrastructure (CCI), and Auto Dialer
Pipedrive is categorized as Sales Performance Management and Online Form Builder
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.6%
Computer Software
9.2%
Real Estate
8.4%
Financial Services
6.8%
Information Technology and Services
5.5%
Other
54.6%
Computer Software
11.2%
Information Technology and Services
10.7%
Marketing and Advertising
10.5%
Financial Services
4.1%
Real Estate
3.5%
Other
60.0%
Most Helpful Reviews
Close
Most Helpful Favorable Review
Milan W.
Verified User in Information Technology and Services
I have the better overview of all our sales performance. Also, I like the way of emails, calls, tasks, and reminders are automatically organized. By all of this working tools, I always know what’s going on and what I should do next. I like a lot of thing...
Most Helpful Critical Review
Verified User in Computer Software
Zero reporting No Activity Tracking Terrible integration with other tools Custom fields limitations (only work at lead level) Far too many bugs which lead to duplicate and incorrect data Cannot merge or reassign contacts to new leads No way to limit...
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Milan W.
Verified User in Information Technology and Services
I have the better overview of all our sales performance. Also, I like the way of emails, calls, tasks, and reminders are automatically organized. By all of this working tools, I always know what’s going on and what I should do next. I like a lot of thing...
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Verified User in Computer Software
Zero reporting No Activity Tracking Terrible integration with other tools Custom fields limitations (only work at lead level) Far too many bugs which lead to duplicate and incorrect data Cannot merge or reassign contacts to new leads No way to limit...
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Alternatives
Discussions
How fast does close read the feedback provided?
1 comment
SB
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
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