- Home
- ...
- Customer Success Software
- ClientSuccess
- Gainsight Customer Success
- ClientSuccess-vs-Gainsight Customer Success
Compare ClientSuccess and Gainsight Customer Success 
- Users report that Gainsight Customer Success excels in its Customer Health Scores feature, scoring 8.6, which reviewers say provides a comprehensive view of customer engagement and satisfaction, helping teams proactively manage relationships.
- Reviewers mention that ClientSuccess shines in Ease of Use with a score of 8.9, indicating that users find the interface intuitive and easy to navigate, which is crucial for teams looking to onboard quickly and efficiently.
- G2 users highlight Gainsight's superior Playbooks feature, scoring 8.2, as a valuable tool for guiding customer success strategies, while users on G2 note that ClientSuccess's Playbooks, with a score of 7.9, could benefit from more customization options.
- Users say that ClientSuccess offers better Ease of Setup with a score of 8.4, which reviewers mention makes it easier for new users to get started without extensive training, contrasting with Gainsight's lower score of 6.4 in this area.
- Reviewers mention that Gainsight's Product Direction is highly rated at 9.2, indicating strong confidence in the product's future development, while ClientSuccess, with a score of 8.5, shows a solid but slightly less enthusiastic outlook from its users.
- Users report that Gainsight's Analytics capabilities, particularly in Net Promoter Score (NPS) tracking, score 8.7, which reviewers say is essential for measuring customer loyalty, whereas ClientSuccess, while still strong, has a lower score of 8.1 in this area.
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...
There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...
ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...
The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...
