Compare Cliengo and Tidio 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (91.8% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
Cliengo
Star Rating
(12)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CliengoTidio
Star Rating
(1,614)4.7 out of 5
Market Segments
Small-Business (91.8% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cliengo excels in its Live Chat feature, scoring a remarkable 9.6, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Tidio also performs well with a score of 9.4, but some users feel it could enhance its responsiveness further.
- Reviewers mention that Tidio's Quality of Support is notably higher, with a score of 9.3 compared to Cliengo's 8.3. Users on G2 appreciate Tidio's quick response times and helpful support staff, making it a preferred choice for those needing reliable assistance.
- G2 users highlight Cliengo's superior Ease of Setup, scoring 9.8, which reviewers say allows for a quick and straightforward installation process. Tidio, while still user-friendly with a score of 9.3, has some users reporting minor challenges during initial setup.
- Users say that Cliengo's Ticket Creation User Experience is rated at 8.8, which reviewers mention is intuitive and efficient. Tidio, however, does not provide a score for this specific feature, leading some users to feel it may lack the same level of user-friendliness in ticket management.
- Reviewers mention that Tidio shines in its Multi-Channel Coverage, scoring 7.9, which users appreciate for its ability to integrate various communication channels effectively. Cliengo, while offering good coverage, does not match Tidio's versatility in this area.
- Users on G2 report that Cliengo's Customization Interface is rated at 9.2, allowing for extensive personalization options, which reviewers say enhances user experience. Tidio also offers customization but scores slightly lower at 8.5, indicating room for improvement in this aspect.
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Pricing
Entry-Level Pricing
Cliengo
No pricing availableTidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
Free Trial
Cliengo
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.2
12
9.2
1,100
Ease of Use
9.6
12
9.4
1,112
Ease of Setup
9.8
8
9.3
868
Ease of Admin
9.4
8
9.3
821
Quality of Support
8.3
12
9.3
967
Has the product been a good partner in doing business?
8.8
8
9.3
775
Product Direction (% positive)
9.0
12
9.2
968
Features by Category
Ticket and Case Management
Not enough data
8.8
49
Not enough data
8.8
47
Not enough data
8.9
53
Not enough data
9.0
54
Not enough data
8.8
40
Not enough data
8.9
47
Not enough data
8.6
44
Not enough data
8.8
45
Generative AI
Not enough data
8.5
20
Not enough data
8.5
20
Communication Channels
Not enough data
9.1
49
Not enough data
8.9
47
Not enough data
9.3
55
Not enough data
8.6
43
Not enough data
8.1
38
Platform
Not enough data
9.2
64
Feature Not Available
9.1
607
|
Verified
Not enough data
9.1
67
Not enough data
8.8
69
Not enough data
8.7
53
Not enough data
9.2
65
Messenger
Not enough data
8.8
45
Not enough data
8.6
47
Not enough data
9.5
46
Not enough data
9.2
44
Channels
Not enough data
8.6
45
Not enough data
9.3
44
Not enough data
8.5
43
Not enough data
8.3
41
Not enough data
8.5
42
Customers
Not enough data
9.0
44
Not enough data
8.9
43
Not enough data
9.1
43
Not enough data
9.3
43
Not enough data
9.1
44
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
31
Not enough data
8.1
31
Not enough data
7.8
31
Design
Not enough data
8.2
30
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
8.4
30
Not enough data
8.3
31
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
432
Not enough data
8.9
426
Not enough data
8.9
426
Not enough data
8.8
410
Not enough data
8.8
367
Platform
Not enough data
9.4
445
Not enough data
8.9
397
Not enough data
8.8
397
Not enough data
8.8
393
Feature Not Available
8.5
294
Not enough data
8.8
345
Not enough data
9.0
408
Generative AI
Feature Not Available
8.4
71
Not enough data
8.6
69
Conversational Platform
Not enough data
8.6
75
Not enough data
8.2
70
Not enough data
8.3
71
Not enough data
8.7
75
Support Automation
Not enough data
8.7
71
Not enough data
8.3
69
Not enough data
8.6
68
Not enough data
8.5
72
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data
Not enough data
8.8
50
Not enough data
8.8
50
Interaction
Not enough data
8.6
50
Not enough data
8.7
52
Not enough data
8.8
48
Not enough data
8.6
48
Not enough data
8.6
50
Learning
Not enough data
8.6
48
Not enough data
8.3
46
Content Generation
Not enough data
8.6
45
Not enough data
8.6
47
System
Not enough data
8.4
47
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
8.5
46
Generative AI
Feature Not Available
8.3
50
Not enough data
8.2
48
Feature Not Available
7.9
49
Communication
9.2
11
|
Verified
9.4
638
|
Verified
8.6
11
|
Verified
9.2
644
|
Verified
8.5
10
8.9
438
8.0
9
9.3
546
|
Verified
Feature Not Available
8.9
382
|
Verified
Internal Use
Feature Not Available
9.1
607
|
Verified
8.7
10
|
Verified
9.1
509
|
Verified
8.3
11
|
Verified
9.0
506
|
Verified
Feature Not Available
8.8
480
|
Verified
7.9
11
|
Verified
9.0
464
|
Verified
8.5
11
|
Verified
8.9
491
|
Verified
Generative AI
Not enough data
8.5
31
Self-Service Experience
Not enough data
8.7
64
Not enough data
8.9
56
Not enough data
Feature Not Available
Not enough data
9.0
62
Not enough data
9.1
64
Self-Service Platform
Not enough data
8.6
66
Not enough data
9.0
70
Not enough data
9.0
64
Not enough data
8.9
66
Generative AI
Not enough data
8.8(won by default)
10
Not enough data
8.8(won by default)
10
Process
Not enough data
8.5(won by default)
25
Not enough data
9.1(won by default)
27
Not enough data
8.7(won by default)
23
Channels
Not enough data
9.3(won by default)
29
Not enough data
9.3(won by default)
30
Not enough data
9.7(won by default)
32
Not enough data
8.7(won by default)
24
Not enough data
9.1(won by default)
24
Insight
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
27
Not enough data
9.3(won by default)
32
Not enough data
9.6(won by default)
22
Categories
Categories
Unique Categories
Cliengo has no unique categories
Reviews
Reviewers' Company Size
Cliengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Consumer Electronics
16.7%
Telecommunications
8.3%
Sporting Goods
8.3%
Other
33.3%
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.4%
Health, Wellness and Fitness
4.0%
Other
69.3%
Most Helpful Reviews
Cliengo
Most Helpful Favorable Review
July F.
Verified User in Marketing and Advertising
It is easy to manage, it also allows you to connect the data and helps you with the customer service
Most Helpful Critical Review
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
July F.
Verified User in Marketing and Advertising
It is easy to manage, it also allows you to connect the data and helps you with the customer service
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Recruitment T.
Verified User in Staffing and Recruiting
Overpriced for really no reason. There are way cheaper options out there. To add on just 1 additional operator - paying for yourself (as an admin) and then the additional seat for any other operators you are being charged on top of the base rate of just...
Discussions
Como puedo integrar cliengo con mas software?
1 comment
MM
Hey Marina...great question! I'm a Market Research Analyst at G2 focusing on AI & Analytics.
You can integrate Cliengo with Google Ads...Read more
Cliengo has no more discussions with answers
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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