Compare ClickHelp and Document360 
At a Glance
Market Segments
Small-Business (61.3% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
$175.00 Per Month
Contact Us 5 Team Accounts (billed annually)
ClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Entry-Level Pricing
$175.00 Per Month
Browse all 3 pricing plansDocument360
Star Rating
(438)4.7 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClickHelp excels in multi-user collaboration with a perfect score of 10.0, allowing teams to work together seamlessly, while Document360, although strong, scores slightly lower at 9.0 in this area.
- Reviewers mention that ClickHelp's revision history feature is rated a perfect 10.0, making it easy to track changes and edits, whereas Document360's similar feature, while effective, does not achieve the same level of user satisfaction.
- G2 users highlight that ClickHelp's quality of support is rated at 9.7, indicating a high level of customer satisfaction, while Document360 also offers strong support at 9.6, but some users feel ClickHelp provides a more responsive experience.
- Users on G2 report that ClickHelp's knowledge base feature is rated 9.7, which is praised for its user-friendly interface and comprehensive content management, while Document360's knowledge base, rated at 9.4, is effective but may lack some of the intuitive design elements that ClickHelp offers.
- Reviewers say that ClickHelp's data workflows score of 9.3 is appreciated for its flexibility and ease of use, while Document360's workflows, although functional, receive a slightly lower score, indicating room for improvement in user experience.
- Users report that Document360 shines in AI text summarization with a score of 9.0, which is particularly useful for creating concise content, while ClickHelp's similar feature scores 8.6, suggesting that Document360 may offer a more robust AI-driven experience.
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Pricing
Entry-Level Pricing
ClickHelp
Starter
$175.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Ideal for growing teams needing robust documentation tools
- Everything in Free, plus
- Custom Domain
- 5000 Articles
Free Trial
ClickHelp
Free Trial is available
Document360
Free Trial is available
Ratings
Meets Requirements
9.4
48
9.2
291
Ease of Use
9.3
47
9.3
294
Ease of Setup
9.4
30
9.2
185
Ease of Admin
9.5
27
9.1
168
Quality of Support
9.7
45
9.6
285
Has the product been a good partner in doing business?
9.6
28
9.5
168
Product Direction (% positive)
9.5
44
9.5
257
Features by Category
Administration
Not enough data
9.4
66
Not enough data
9.3
62
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
78
Not enough data
9.2
73
Not enough data
9.1
72
Compliance
Not enough data
9.1
68
Not enough data
9.2
65
Not enough data
9.3
62
Not enough data
9.3
59
Customer Support
Not enough data
9.5
70
Not enough data
9.2
68
Not enough data
9.2
64
Data Security
Not enough data
9.2
54
Not enough data
9.3
60
Not enough data
9.4
71
Not enough data
9.4
63
Administration
Not enough data
9.3
65
Not enough data
9.4
79
Not enough data
9.4
81
Generative AI
Not enough data
9.0
18
Knowledge Pages
Not enough data
8.7
131
Not enough data
8.7
126
Not enough data
8.6
130
Not enough data
9.1
135
Not enough data
8.6
109
Not enough data
8.1
77
Not enough data
8.7
103
Knowledge Dissemination
Not enough data
8.9
131
Not enough data
9.1
137
Not enough data
9.3
139
Not enough data
9.0
135
Not enough data
8.9
100
Not enough data
8.3
76
Not enough data
9.1
102
Not enough data
8.6
82
Not enough data
8.6
85
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
29
Self-Service Experience
Not enough data
9.4
107
Not enough data
9.4
105
Not enough data
Feature Not Available
Not enough data
8.6
53
Not enough data
8.8
62
Self-Service Platform
Not enough data
9.2
64
Not enough data
8.5
55
Not enough data
8.6
49
Not enough data
8.8
53
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and Document360 are categorized as Knowledge Base and Help Authoring Tool (HAT)
Unique Categories
ClickHelp is categorized as Document Creation and API Documentation Management
Document360 is categorized as Contact Center Knowledge Base, Customer Self-Service, and IT Documentation
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Computer Software
21.7%
Information Technology and Services
14.2%
Computer & Network Security
5.2%
Marketing and Advertising
4.5%
Financial Services
4.2%
Other
50.2%
Most Helpful Reviews
ClickHelp
Most Helpful Favorable Review
Emma W.
Verified User in Information Technology and Services
The great thing about this tool is single-sourcing, you can write one manual, tag elements that will not be published, and voila, you have two different manuals. So, you don’t need to copy and paste content again and delete information that shouldn’t be in...
Most Helpful Critical Review
Verified User in Information Technology and Services
I think the UI is unclear and the custom toils are lacking.
Document360
Most Helpful Favorable Review
Swarna Surya S.
Verified User in Non-Profit Organization Management
- Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse.
Most Helpful Critical Review
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
Emma W.
Verified User in Information Technology and Services
The great thing about this tool is single-sourcing, you can write one manual, tag elements that will not be published, and voila, you have two different manuals. So, you don’t need to copy and paste content again and delete information that shouldn’t be in...
Swarna Surya S.
Verified User in Non-Profit Organization Management
- Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse.
Verified User in Information Technology and Services
I think the UI is unclear and the custom toils are lacking.
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
Alternatives
Discussions
Can ClickHelp import my MS Word content?
1 comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
Restoring a project?
1 comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
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