I like that you can set up multiple different queues and assign what agents to the queues that you would like.
Operation of each logical components options
Once a solution is set, we will not have to revisit the configuration. We have had profiles and workflows working consistently for many years now.
It doesn't integrate well or easily to most systems. There's insufficient documentation. And, most importantly, there's not a proper unique identifier for endpoints. That makes cleanup and management challenging, license management a chore, and evaluating...
I like that you can set up multiple different queues and assign what agents to the queues that you would like.
Once a solution is set, we will not have to revisit the configuration. We have had profiles and workflows working consistently for many years now.
Operation of each logical components options
It doesn't integrate well or easily to most systems. There's insufficient documentation. And, most importantly, there's not a proper unique identifier for endpoints. That makes cleanup and management challenging, license management a chore, and evaluating...