Compare ChurnZero and UserIQ 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Mid-Market (49.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,356)4.7 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroUserIQ
Star Rating
(117)4.4 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about UserIQSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserIQ excels in Quality of Support with a score of 9.2, while ChurnZero follows closely with 9.6. Reviewers mention that UserIQ's support team is responsive and helpful, making it a reliable partner for businesses.
- Reviewers mention that ChurnZero shines in Customer Monitoring with a score of 9.2 compared to UserIQ's 8.5. Users on G2 appreciate ChurnZero's robust monitoring features that provide real-time insights into customer behavior.
- Users say that UserIQ's Ease of Setup is rated at 7.3, which some find challenging, while ChurnZero offers a slightly better experience with a score of 7.8. Reviewers mention that ChurnZero's onboarding process is more intuitive and user-friendly.
- G2 users highlight that ChurnZero's Customer Health Scores feature scores 8.9, outperforming UserIQ's 8.6. Users report that ChurnZero's scoring system provides clearer insights into customer engagement and potential churn risks.
- Reviewers mention that UserIQ's Retention score of 8.1 is lower than ChurnZero's 8.7, indicating that ChurnZero may offer more effective tools for retaining customers. Users appreciate ChurnZero's targeted engagement strategies that help improve retention rates.
- Users on G2 report that ChurnZero's Predictions feature, particularly in Churn Risk, scores 8.7, while UserIQ's score is 7.8. Reviewers mention that ChurnZero's predictive analytics provide actionable insights that help businesses proactively address churn risks.
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Pricing
Entry-Level Pricing
ChurnZero
No pricing availableUserIQ
No pricing availableFree Trial
ChurnZero
No trial information availableUserIQ
Free Trial is available
Ratings
Meets Requirements
9.1
1,104
8.4
100
Ease of Use
8.5
1,109
7.8
100
Ease of Setup
7.8
465
7.3
64
Ease of Admin
8.4
456
8.1
65
Quality of Support
9.6
1,027
9.2
100
Has the product been a good partner in doing business?
9.6
461
9.4
65
Product Direction (% positive)
9.4
1,040
9.2
102
Features by Category
Metrics
Not enough data
Feature Not Available
Not enough data
8.9
40
Not enough data
8.3
27
Not enough data
8.5
36
Not enough data
8.5
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
Feature Not Available
Not enough data
8.2
36
Not enough data
Feature Not Available
Not enough data
8.8
42
Not enough data
7.7
11
Not enough data
7.4
11
Not enough data
7.7
27
Other
Not enough data
8.8
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
34
Not enough data
8.1
7
Not enough data
9.2
33
Not enough data
8.7
27
Administration
Not enough data
8.2
33
Not enough data
Feature Not Available
Not enough data
8.0
42
Not enough data
9.1
44
Customer Information
8.9
869
|
Verified
8.6
50
|
Verified
9.2
854
|
Verified
8.5
59
|
Verified
8.9
847
|
Verified
8.1
50
|
Verified
8.7
806
|
Verified
Not enough data
9.2
868
|
Verified
8.4
62
|
Verified
8.7
790
|
Verified
8.5
64
|
Verified
8.6
692
|
Verified
8.6
51
|
Verified
Predictions
8.7
834
|
Verified
7.8
33
|
Verified
7.9
615
|
Verified
7.8
27
|
Verified
8.7
705
|
Verified
7.7
30
|
Verified
7.7
517
|
Verified
6.9
13
Platform
8.6
858
|
Verified
8.3
66
|
Verified
8.6
764
|
Verified
8.5
50
|
Verified
8.6
745
|
Verified
7.8
47
|
Verified
8.7
778
|
Verified
Not enough data
8.9
843
|
Verified
7.9
41
|
Verified
8.6
810
|
Verified
8.4
55
|
Verified
9.0
777
|
Verified
8.7
54
|
Verified
9.1
714
|
Verified
9.0
45
|
Verified
9.2
834
|
Verified
8.3
60
|
Verified
9.1
793
|
Verified
8.9
60
|
Verified
Generative AI
7.8
200
Feature Not Available
7.9
199
Feature Not Available
User Analysis
8.8
109
8.8
13
8.8
117
Feature Not Available
User Support
9.2
122
8.7
17
7.9
60
7.7
5
8.7
85
8.0
10
Walkthrough Type
8.0
82
8.5
10
8.2
76
8.4
19
Product Analytics
Not enough data
8.3
22
Not enough data
8.3
22
Not enough data
8.8
20
Not enough data
Feature Not Available
Not enough data
7.3
13
Not enough data
Feature Not Available
Not enough data
8.2
15
Not enough data
7.5
12
Sales Team
8.3
62
Not enough data
8.5
61
Not enough data
8.7
75
Not enough data
Intelligence
8.4
68
Not enough data
7.6
62
Not enough data
8.3
61
Not enough data
Mapping
8.0
60
Not enough data
8.3
64
Not enough data
Platform Basics
8.6
112
Not enough data
8.8
114
Not enough data
8.7
101
Not enough data
8.4
96
Not enough data
8.6
109
Not enough data
Platform Basics
8.6
128
Not enough data
8.7
134
Not enough data
Platform Data
8.6
138
Not enough data
8.4
130
Not enough data
9.0
147
Not enough data
8.6
131
Not enough data
Platform Additional Functionality
8.8
130
Not enough data
8.8
138
Not enough data
8.9
136
Not enough data
Analytics
8.9
182
Not enough data
8.8
164
Not enough data
8.5
128
Not enough data
7.8
101
Not enough data
Customization
8.5
130
Not enough data
7.7
92
Not enough data
8.3
91
Not enough data
8.2
98
Not enough data
Generative AI
8.2
67
Not enough data
8.2
66
Not enough data
Onboarding Setup
9.0
257
Not enough data
8.6
246
Not enough data
8.7
226
Not enough data
Project Tracking
9.0
232
Not enough data
8.8
222
Not enough data
8.6
218
Not enough data
8.9
261
Not enough data
8.8
224
Not enough data
Customer Engagement
8.5
218
Not enough data
8.9
239
Not enough data
8.3
199
Not enough data
8.9
235
Not enough data
8.7
225
Not enough data
Categories
Categories
Shared Categories
ChurnZero and UserIQ are categorized as Digital Adoption Platform and Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Customer Journey Analytics, and Customer Journey Mapping
UserIQ is categorized as Product Analytics and Digital Analytics
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.6%
Information Technology and Services
15.9%
Marketing and Advertising
5.5%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
36.0%
Computer Software
32.2%
Marketing and Advertising
13.9%
Internet
7.0%
Information Technology and Services
6.1%
Accounting
5.2%
Other
35.7%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
UserIQ
Most Helpful Favorable Review
Eike M.
Verified User in Information Technology and Services
They have an "easy to use" platform, that help with insights and user onboarding, and can be used to drive product roadmap
Most Helpful Critical Review
Richard W.
Verified User in Internet
Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Eike M.
Verified User in Information Technology and Services
They have an "easy to use" platform, that help with insights and user onboarding, and can be used to drive product roadmap
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Richard W.
Verified User in Internet
Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
How do I install UserIQ?
1 comment
CK
You place a snippet of code on your web site that is provided by UserIQ.Read more
Is UserIQ for web apps only or is it also available for mobile apps?
1 comment
CK
It can also be used for mobile apps using their mobile SDK.Read more
UserIQ has no more discussions with answers
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