Compare ChurnZero and Gainsight Customer Success 
- Users report that Gainsight Customer Success excels in Customer Health Scores with a score of 8.6, while ChurnZero offers a slightly higher score of 8.9, indicating that ChurnZero may provide more effective tools for monitoring customer engagement and satisfaction.
- Reviewers mention that Gainsight's Ease of Setup is rated at 6.4, which some users find challenging, whereas ChurnZero's score of 7.8 suggests a more user-friendly onboarding experience, making it easier for teams to get started quickly.
- G2 users highlight that ChurnZero's Quality of Support is notably higher at 9.6 compared to Gainsight's 8.5, indicating that users may find more responsive and helpful customer service with ChurnZero.
- Users on G2 report that Gainsight's Playbooks feature scores 8.2, while ChurnZero's Playbooks score 8.7, suggesting that ChurnZero may offer more effective strategies for guiding customer interactions and improving retention.
- Reviewers mention that ChurnZero's Data Analytics capabilities are rated at 8.6, which is higher than Gainsight's 8.1, indicating that users may find ChurnZero's analytics tools more robust for tracking customer behavior and trends.
- Users say that Gainsight's Customization options score 8.0, while ChurnZero's score of 8.6 suggests that ChurnZero provides more flexibility in tailoring the software to meet specific business needs, enhancing user experience.
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
I would like more flexible and robust data management in GS. There is a potential for great data management, but the schema creation/rules engine has, once again, silly limitations. Using said data in the JO is not straightforward and often doesn't work as...
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
I would like more flexible and robust data management in GS. There is a potential for great data management, but the schema creation/rules engine has, once again, silly limitations. Using said data in the JO is not straightforward and often doesn't work as...
