Compare ChurnZero and CustomerSuccessBox 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Mid-Market (73.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,356)4.7 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroCustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, while CustomerSuccessBox follows closely with 8.8. Reviewers mention that ChurnZero's scoring system provides a more comprehensive view of customer engagement, helping teams proactively manage at-risk accounts.
- Reviewers mention that ChurnZero's Quality of Support is outstanding, rated at 9.6, compared to CustomerSuccessBox's 9.3. Users on G2 highlight that ChurnZero's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Users say that ChurnZero's Customer Monitoring feature stands out with a score of 9.2, while CustomerSuccessBox scores 8.9. Reviewers report that ChurnZero's real-time monitoring capabilities allow for timely interventions, enhancing customer retention efforts.
- G2 users note that ChurnZero's Scalability is rated at 9.0, which is higher than CustomerSuccessBox's 8.6. Users mention that ChurnZero is better suited for growing businesses, as it can easily adapt to increasing customer demands without compromising performance.
- Users report that ChurnZero's Playbooks feature is rated at 8.7, equal to CustomerSuccessBox, but reviewers mention that ChurnZero offers more customizable options that allow teams to tailor workflows to specific customer needs effectively.
- Reviewers mention that ChurnZero's Data Security is rated at 9.1, outperforming CustomerSuccessBox's 8.7. Users on G2 emphasize that ChurnZero implements robust security measures, giving them peace of mind regarding sensitive customer data.
Featured Products
Sponsored
Dock
(118)
Customer Success
Visit Website
Sponsored
Arrows
(47)
Customer Success
Visit Website
Sponsored
Product Fruits
(122)
Customer Success
Visit Website
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableCustomerSuccessBox
No pricing availableFree Trial
ChurnZero
No trial information availableCustomerSuccessBox
Free Trial is available
Ratings
Meets Requirements
9.1
1,104
8.5
102
Ease of Use
8.5
1,109
8.6
103
Ease of Setup
7.8
465
8.1
37
Ease of Admin
8.4
456
8.8
37
Quality of Support
9.6
1,027
9.3
100
Has the product been a good partner in doing business?
9.6
461
9.1
37
Product Direction (% positive)
9.4
1,040
9.3
89
Features by Category
Customer Information
8.9
869
|
Verified
8.8
76
|
Verified
9.2
854
|
Verified
8.9
74
|
Verified
8.9
847
|
Verified
8.7
74
|
Verified
8.7
806
|
Verified
8.7
75
|
Verified
9.2
868
|
Verified
8.6
74
|
Verified
8.7
790
|
Verified
8.6
72
|
Verified
8.6
692
|
Verified
8.3
48
Predictions
8.7
834
|
Verified
8.5
72
|
Verified
7.9
615
|
Verified
8.4
65
|
Verified
8.7
705
|
Verified
8.7
65
|
Verified
7.7
517
|
Verified
8.3
50
|
Verified
Platform
8.6
858
|
Verified
8.2
69
|
Verified
8.6
764
|
Verified
8.6
64
|
Verified
8.6
745
|
Verified
8.3
55
|
Verified
8.7
778
|
Verified
8.7
64
|
Verified
8.9
843
|
Verified
8.5
69
|
Verified
8.6
810
|
Verified
8.3
64
|
Verified
9.0
777
|
Verified
8.6
58
|
Verified
9.1
714
|
Verified
8.7
57
|
Verified
9.2
834
|
Verified
8.5
68
|
Verified
9.1
793
|
Verified
8.4
61
|
Verified
Generative AI
7.8
200
Feature Not Available
7.9
199
Feature Not Available
User Analysis
8.8
109
Not enough data
8.8
117
Not enough data
User Support
9.2
122
Not enough data
7.9
60
Not enough data
8.7
85
Not enough data
Walkthrough Type
8.0
82
Not enough data
8.2
76
Not enough data
Sales Team
8.3
62
7.7
10
8.5
61
8.1
12
8.7
75
8.8
15
Intelligence
8.4
68
8.3
15
7.6
62
7.9
13
8.3
61
8.1
12
Mapping
8.0
60
9.1
13
8.3
64
9.0
13
Platform Basics
8.6
112
Not enough data
8.8
114
Not enough data
8.7
101
Not enough data
8.4
96
Not enough data
8.6
109
Not enough data
Platform Basics
8.6
128
Not enough data
8.7
134
Not enough data
Platform Data
8.6
138
Not enough data
8.4
130
Not enough data
9.0
147
Not enough data
8.6
131
Not enough data
Platform Additional Functionality
8.8
130
Not enough data
8.8
138
Not enough data
8.9
136
Not enough data
Analytics
8.9
182
Not enough data
8.8
164
Not enough data
8.5
128
Not enough data
7.8
101
Not enough data
Customization
8.5
130
Not enough data
7.7
92
Not enough data
8.3
91
Not enough data
8.2
98
Not enough data
Generative AI
8.2
67
Not enough data
8.2
66
Not enough data
Onboarding Setup
9.0
257
8.7
15
8.6
246
8.7
14
8.7
226
8.8
13
Project Tracking
9.0
232
8.8
14
8.8
222
8.3
13
8.6
218
8.7
13
8.9
261
9.0
13
8.8
224
8.5
14
Customer Engagement
8.5
218
8.5
12
8.9
239
8.7
13
8.3
199
8.9
12
8.9
235
9.2
13
8.7
225
8.7
13
Categories
Categories
Shared Categories
ChurnZero and CustomerSuccessBox are categorized as Client Onboarding, Customer Revenue Optimization, and Customer Success
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
CustomerSuccessBox has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.6%
Information Technology and Services
15.9%
Marketing and Advertising
5.5%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
36.0%
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
CustomerSuccessBox
Most Helpful Favorable Review
Anand M.
Verified User in Consumer Services
The one view functionality is very effective
Most Helpful Critical Review
Verified User in Computer Software
The user interface could be improved a lot. It takes a good learning curve to understand how to use the tool.
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Anand M.
Verified User in Consumer Services
The one view functionality is very effective
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Verified User in Computer Software
The user interface could be improved a lot. It takes a good learning curve to understand how to use the tool.
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
what is best use of this CSB in CRM industry
2 comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
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