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Compare Chili Piper and Tidio 
Featured Products
At a Glance
Market Segments
Mid-Market (61.9% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$15.00 1 Users Per Month
Free Per Month
Chili Piper
Star Rating
(703)4.6 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Users Per Month
Browse all 6 pricing plansTidio
Star Rating
(1,878)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansChili Piper vs Tidio
When assessing the two solutions, reviewers found Tidio easier to use, set up, and administer. Reviewers also preferred doing business with Tidio overall.
- Reviewers felt that Chili Piper meets the needs of their business better than Tidio.
- When comparing quality of ongoing product support, reviewers felt that Chili Piper is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Tidio over Chili Piper.
Pricing
Entry-Level Pricing
Chili Piper
ChiliCal Teams
$15.00
1 Users Per Month
Smart scheduling links for revenue reps
- One click instant booking (Salesforce required).
- Round-robin between reps on your team.
- Schedule on behalf of others.
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Chili Piper
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
9.3
446
9.1
1,311
Ease of Use
9.0
451
9.3
1,329
Ease of Setup
8.0
153
9.2
1,069
Ease of Admin
8.2
150
9.2
954
Quality of Support
9.3
407
9.2
1,143
Has the product been a good partner in doing business?
8.9
148
9.2
904
Product Direction (% positive)
9.1
382
9.2
1,178
Features by Category
Ticket and Case Management
Not enough data
8.6
84
Not enough data
8.4
82
Not enough data
8.5
88
Not enough data
8.7
90
Not enough data
8.0
72
Not enough data
8.6
81
Not enough data
8.3
76
Not enough data
8.4
76
Generative AI
Not enough data
7.3
45
Not enough data
6.9
43
Agentic AI - Help Desk
Not enough data
7.0
14
Not enough data
7.1
14
Not enough data
7.0
14
Communication Channels
Not enough data
8.7
81
Not enough data
8.7
79
Not enough data
9.3
88
Not enough data
8.1
74
Not enough data
7.3
69
Platform
Not enough data
8.9
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
108
Not enough data
8.7
109
Not enough data
8.1
94
Not enough data
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.1
56
Not enough data
8.1
55
Not enough data
Feature Not Available
Design
Not enough data
8.4
54
Not enough data
7.6
55
Not enough data
8.0
55
Not enough data
8.2
54
Not enough data
8.3
54
Generative AI
Not enough data
7.7
36
Not enough data
7.7
35
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
508
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Matching
9.0
119
Not enough data
8.9
105
Not enough data
8.7
98
Not enough data
Routing
9.1
130
Not enough data
8.8
106
Not enough data
8.9
110
Not enough data
9.2
132
Not enough data
Platform Operations
8.7
99
Not enough data
8.6
99
Not enough data
8.9
104
Not enough data
8.9
85
Not enough data
8.8
116
Not enough data
9.2
130
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Calendar View
9.1
130
Not enough data
9.2
136
Not enough data
Shared Calendar
9.2
137
Not enough data
9.2
130
Not enough data
Accessibility
9.1
109
Not enough data
9.0
92
Not enough data
Integration
9.3
99
Not enough data
9.1
114
Not enough data
9.3
148
Not enough data
Notifications
9.4
139
Not enough data
9.3
107
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Integrations
9.4
90
Not enough data
9.4
148
Not enough data
9.5
133
Not enough data
9.5
101
Not enough data
9.4
147
Not enough data
Branding & Customizatio
9.3
136
Not enough data
9.3
139
Not enough data
9.2
109
Not enough data
Automatic Rules & Configurations
9.5
150
Not enough data
9.5
138
Not enough data
9.2
133
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
83
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
753
|
Verified
Not enough data
9.1
757
|
Verified
Not enough data
8.6
543
Not enough data
9.1
653
|
Verified
Not enough data
8.5
485
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
619
|
Verified
Not enough data
8.8
613
|
Verified
Not enough data
8.6
587
|
Verified
Not enough data
8.8
570
|
Verified
Not enough data
8.7
597
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
92
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chili Piper and Tidio are categorized as Conversational Marketing and Live Chat
Unique Categories
Chili Piper is categorized as Business Scheduling, AI Sales Assistant, Lead-to-Account Matching and Routing, and Calendar
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Help Desk, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Chili Piper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
42.0%
Information Technology and Services
12.8%
Marketing and Advertising
6.6%
Financial Services
6.2%
Internet
2.7%
Other
29.6%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.7%
Alternatives
Discussions
Is video conferencing for meetings included in all packages?
2 Comments
Official Response from Chili Piper
Yes! Zoom, GoToMeeting, and other video conferencing is included in all subscriptions. The difference in Concierge Live is that it allows for real-time...Read more
Is there anyway to automatically offer up times based off multiple participants' calendars?
2 Comments
DC
Hey Matt,
Chili Piper has this feature. You can create a meeting type that includes multiple people, you could even use suggested times to include...Read more
I have a complex process. How long does it take to setup Chili Piper?
1 Comment
Official Response from Chili Piper
Our app installs in a few clicks. To make sure you have the right settings for everyone in your team, it can take an admin, depending on the team size...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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