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Compare Chat Metrics | Managed Live Chat and Ruby Receptionists 
At a Glance
Market Segments
Small-Business (42.9% of reviews)
Small-Business (90.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Starting at $175.00 Per Month
No pricing available
Chat Metrics | Managed Live Chat
Star Rating
(21)4.8 out of 5
Market Segments
Small-Business (42.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $175.00 Per Month
Learn more about Chat Metrics | Managed Live ChatRuby Receptionists
Star Rating
(12)3.7 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Ruby ReceptionistsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Chat Metrics | Managed Live Chat excels in responsiveness, with a score of 9.6, indicating that users appreciate the quick and effective communication from the support team, which is crucial for live chat services.
- Users report that Ruby Receptionists, while having a lower overall star rating of 3.7, is particularly noted for its expertise in handling customer inquiries, with a focus on professionalism and communication skills, scoring 9.7 in these areas.
- G2 users highlight that Chat Metrics offers a robust needs assessment process, scoring 9.8, which helps businesses tailor their live chat strategies effectively, ensuring that customer needs are met promptly.
- Users on G2 mention that Ruby Receptionists has a strong emphasis on vertical expertise, scoring 9.8, which allows them to cater to specific industries effectively, making them a preferred choice for businesses in niche markets.
- Reviewers say that Chat Metrics shines in project updates and meeting management, with scores of 8.9 and 9.0 respectively, which helps users stay informed about ongoing chat performance and improvements.
- Users report that Ruby Receptionists, despite its lower G2 rating, is praised for its change management skills, scoring 9.8, which indicates their ability to adapt to evolving customer service needs and maintain high-quality service delivery.
Pricing
Entry-Level Pricing
Chat Metrics | Managed Live Chat
Entry Level Pricing from
Starting at $175.00
Per Month
- T
Ruby Receptionists
No pricing availableFree Trial
Chat Metrics | Managed Live Chat
No trial information availableRuby Receptionists
Free Trial is available
Ratings
Quality of Work
9.3
12
Not enough data
Responsiveness
9.6
12
Not enough data
Expertise of Team
9.2
12
Not enough data
Execution Ability
9.7
11
Not enough data
Communication Skills
9.4
12
Not enough data
Professionalism
9.7
12
Not enough data
Has the product been a good partner in doing business?
9.6
12
Not enough data
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chat Metrics | Managed Live Chat and Ruby Receptionists are categorized as Managed Live Chat
Unique Categories
Chat Metrics | Managed Live Chat has no unique categories
Ruby Receptionists is categorized as Virtual Receptionist Services
Reviews
Reviewers' Company Size
Chat Metrics | Managed Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ruby Receptionists
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.3%
Nanotechnology
9.5%
Health, Wellness and Fitness
9.5%
E-Learning
9.5%
Printing
4.8%
Other
52.4%
Law Practice
40.0%
Marketing and Advertising
30.0%
Manufacturing
10.0%
Consumer Services
10.0%
Accounting
10.0%
Other
0.0%
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