Compare Chargebee and Paddle 
At a Glance
Market Segments
Small-Business (75.6% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
Starting at $0.00
Pay As You Go
Chargebee
Star Rating
(867)4.4 out of 5
Market Segments
Small-Business (75.6% of reviews)
Entry-Level Pricing
Starting at $0.00
Free Trial is available
Browse all 3 pricing plansPaddle
Star Rating
(186)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Entry-Level Pricing
Pay As You Go
Learn more about PaddleSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chargebee excels in its Billing Automation feature, scoring 8.7, which allows for seamless recurring billing processes. In contrast, Paddle shines with a higher score of 9.0, indicating a more robust automation capability that users find beneficial for managing complex billing scenarios.
- Reviewers mention that Chargebee's Custom Pricing feature, with a score of 8.8, provides flexibility for businesses to tailor their pricing models. Paddle, however, outperforms with a score of 9.0, suggesting that users appreciate its more advanced options for custom pricing strategies.
- G2 users highlight Chargebee's strong performance in Revenue Recognition with a score of 8.5, particularly praising its compliance features. Paddle, on the other hand, has lower scores in this area, with users noting challenges in revenue recognition processes, particularly with deferred revenue management.
- Users on G2 report that Chargebee's Quality of Support is rated at 8.5, which is generally favorable, but Paddle's score of 8.2 indicates that while support is adequate, it may not meet the expectations of users who require more immediate assistance.
- Reviewers mention that Chargebee's Ease of Setup is rated at 8.2, which some users find straightforward, but Paddle's higher score of 8.8 suggests a more user-friendly onboarding experience that is appreciated by new users.
- Users say that Chargebee's Order Management capabilities, particularly in Renewals with a score of 8.9, are highly effective, while Paddle's score of 9.3 indicates an even more streamlined process for managing renewals, which users find crucial for subscription-based businesses.
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Pricing
Entry-Level Pricing
Chargebee
Starter
Starting at $0.00
For ambitious companies who want to launch a subscription model and unlock their growth potential.
- Custom domain
- Multi-language support
- Support for multiple tax regions
Paddle
5% + 50c per transaction
Pay As You Go
Global payments and billing unified in one platform, with cross-border sales tax compliance and fraud protection. No migration fees, monthly fees, or hidden extras.
- Global payments and billing
- Cross-border sales tax compliance
- Fraud protection and chargeback processing
Free Trial
Chargebee
Free Trial is available
Paddle
Free Trial is available
Ratings
Meets Requirements
8.7
701
8.7
142
Ease of Use
8.6
719
9.0
145
Ease of Setup
8.1
490
8.8
110
Ease of Admin
8.6
480
8.8
99
Quality of Support
8.5
669
8.3
144
Has the product been a good partner in doing business?
8.6
467
9.2
97
Product Direction (% positive)
8.7
689
8.4
139
Features by Category
Billing and Payments
8.8
192
8.7
23
8.9
204
8.8
22
8.8
204
9.0
24
Revenue Recognition
8.2
175
8.0
20
8.1
159
Feature Not Available
8.4
170
Feature Not Available
Revenue Optimization
7.3
137
8.0
19
7.6
142
7.8
18
7.8
175
7.9
19
8.1
173
7.6
20
Billing
8.6
373
|
Verified
9.0
48
|
Verified
8.2
312
|
Verified
8.1
36
|
Verified
8.2
342
|
Verified
8.0
38
|
Verified
7.7
210
|
Verified
7.4
31
|
Verified
Dunning
8.6
330
|
Verified
7.8
31
|
Verified
7.7
236
|
Verified
7.7
36
|
Verified
7.7
233
|
Verified
8.1
28
|
Verified
Performance
8.3
311
|
Verified
8.1
36
|
Verified
8.4
346
|
Verified
8.2
44
|
Verified
8.5
353
|
Verified
7.9
46
|
Verified
Reporting
7.7
186
|
Verified
7.4
29
|
Verified
7.6
191
|
Verified
Feature Not Available
7.9
225
|
Verified
Feature Not Available
Revenue Recognition
8.5
69
Not enough data
8.4
62
Not enough data
7.9
56
Not enough data
8.5
62
Not enough data
8.3
64
Not enough data
Revenue Performance
8.3
60
Not enough data
8.2
55
Not enough data
8.0
60
Not enough data
8.3
72
Not enough data
8.1
62
Not enough data
Revenue Optimization
7.8
57
Not enough data
7.8
56
Not enough data
8.0
58
Not enough data
7.9
52
Not enough data
Integration
7.8
56
Not enough data
7.8
58
Not enough data
7.2
51
Not enough data
8.4
64
Not enough data
Bill Generation
Not enough data
8.3
27
Not enough data
8.7
29
Not enough data
8.7
31
Bill Processing
Not enough data
8.4
24
Not enough data
8.2
25
Not enough data
9.0
30
Integration
Not enough data
8.9
26
Not enough data
9.1
29
Not enough data
8.5
23
Order Management
7.7
150
|
Verified
8.7
20
|
Verified
8.6
198
|
Verified
8.4
27
|
Verified
7.7
158
|
Verified
8.1
16
|
Verified
8.8
213
|
Verified
9.2
23
|
Verified
Products & Plans
8.2
168
|
Verified
8.7
20
|
Verified
7.5
152
|
Verified
8.3
16
|
Verified
8.5
208
|
Verified
7.8
27
|
Verified
7.9
157
|
Verified
8.4
18
|
Verified
Pricing
8.6
205
|
Verified
9.0
27
|
Verified
8.5
204
|
Verified
8.5
27
|
Verified
7.9
172
|
Verified
8.1
19
|
Verified
Revenue Management
8.4
200
|
Verified
8.7
23
|
Verified
8.0
174
|
Verified
8.5
18
|
Verified
8.1
191
|
Verified
8.4
19
|
Verified
8.6
203
|
Verified
8.4
22
|
Verified
Integration
8.9
212
|
Verified
8.8
24
|
Verified
8.2
181
|
Verified
8.6
21
|
Verified
7.8
169
|
Verified
8.3
19
|
Verified
Tracking
Not enough data
9.6
31
Not enough data
9.6
31
Not enough data
9.4
29
Not enough data
8.8
23
Not enough data
8.7
22
Not enough data
9.0
27
Integrations
Not enough data
8.2
29
Remittance
Not enough data
8.3
25
Not enough data
8.5
29
Not enough data
8.8
28
Not enough data
8.5
28
Data Management
8.0
44
Not enough data
7.5
42
Not enough data
8.0
44
Not enough data
Analysis
7.9
42
Not enough data
8.0
44
Not enough data
7.6
43
Not enough data
7.8
43
Not enough data
Payment processing - Merchant of Record
Not enough data
9.2
12
Not enough data
9.4
12
Not enough data
9.1
13
Not enough data
9.2
12
Not enough data
8.3
11
Not enough data
7.9
12
Tax management - Merchant of Record
Not enough data
9.6
13
Not enough data
9.4
13
Not enough data
9.4
12
Security and Compliance - Merchant of Record
Not enough data
8.3
11
Not enough data
8.9
12
Not enough data
9.0
13
Not enough data
9.2
13
Administration - Merchant of Record
Not enough data
7.8
13
Not enough data
8.5
13
Not enough data
8.3
13
Payment failure - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communication - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advance payment method update - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Failed payment analytics - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chargebee and Paddle are categorized as Subscription Billing, Subscription Revenue Management, and Subscription Management
Unique Categories
Chargebee is categorized as Revenue Management and Subscription Analytics
Paddle is categorized as Merchant of Record, Sales Tax and VAT Compliance, Billing, and Failed Payment Recovery
Reviews
Reviewers' Company Size
Chargebee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paddle
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
31.2%
Information Technology and Services
15.9%
Marketing and Advertising
7.5%
Internet
5.4%
Health, Wellness and Fitness
3.3%
Other
36.7%
Computer Software
51.1%
Information Technology and Services
11.1%
Internet
6.7%
Marketing and Advertising
4.4%
Design
3.3%
Other
23.3%
Most Helpful Reviews
Chargebee
Most Helpful Favorable Review
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Most Helpful Critical Review
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Paddle
Most Helpful Favorable Review
Serhat U.
Verified User in Sports
I have downloaded the Wordpress plugin and got it working in less than 30 minutes. Paddle lets you do many customizations from design to functionality. Works fine on mobile device front ends too. And maybe the most important asset of Paddle: Employees....
Most Helpful Critical Review
Verified User in Computer Software
The support is completely unresponsive, with simple questions taking up to 5 days to get an answer. When contacting you are shown a message saying "Our Customer Support team is currently experiencing a high volume of inquiries.." but don't be fooled: that...
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Serhat U.
Verified User in Sports
I have downloaded the Wordpress plugin and got it working in less than 30 minutes. Paddle lets you do many customizations from design to functionality. Works fine on mobile device front ends too. And maybe the most important asset of Paddle: Employees....
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Verified User in Computer Software
The support is completely unresponsive, with simple questions taking up to 5 days to get an answer. When contacting you are shown a message saying "Our Customer Support team is currently experiencing a high volume of inquiries.." but don't be fooled: that...
Alternatives
Discussions
Where is Chargebee based?
2 comments
AB
Sales and Customer Success is US-based. Implementation, Tech Support, and Service is based in India. Read more
Is Chargebee safe?
2 comments
KD
(TL;DR yes). Not sure what would be considered unsafe, but it is a very reputable brand from our experience. We've been using them for over a year and...Read more
Why should I use Chargebee instead of building my own billing system?
2 comments
HP
Building your own billing system is capital and labor-intensive. You need to spend a minimum of $300k just to set it up, and any additional features as you...Read more
Which payment methods do you support?
1 comment
Official Response from Paddle
By selling your product through Paddle, you can immediately accept purchases via:
Mastercard
Visa
Maestro
American Express
Discover
Diners...Read more
Which currencies do you offer?
1 comment
Official Response from Paddle
In order to help you sell your products throughout the world, Paddle accepts payments in a wide range of currencies:
Argentine Peso (ARS)
Australian...Read more
Which languages do you support?
1 comment
Official Response from Paddle
The Paddle Checkout is localized in the following...Read more
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