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At a Glance
Market Segments
Small-Business (84.2% of reviews)
Small-Business (96.4% of reviews)
Entry-Level Pricing
Free
Free 999 agents Per Month
Chaport
Star Rating
(21)4.7 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 3 pricing plansSmartsupp
Star Rating
(993)4.7 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartsupp excels in its Live Chat feature, scoring 9.2, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Chaport also performs well with a score of 9.1, but some users feel it lacks the same level of intuitiveness.
- Reviewers mention that Smartsupp's Customization Interface is rated at 8.8, allowing for extensive personalization of chat widgets, while Chaport's lower score of 7.3 indicates that users find it less flexible in terms of branding and customization options.
- G2 users highlight Smartsupp's strong Customer Support with a quality rating of 8.9, noting that the support team is responsive and helpful. Conversely, Chaport's support quality rating of 9.1 is slightly higher, but users report longer wait times for responses.
- Users on G2 appreciate Smartsupp's Lead Qualification feature, scoring 8.9, which reviewers say effectively filters and prioritizes leads. Chaport, with a score of 8.1, is seen as less effective in this area, with users mentioning that it lacks advanced lead management tools.
- Reviewers mention that Smartsupp's Analytics capabilities, rated at 8.7, provide valuable insights into customer interactions, helping businesses optimize their strategies. In comparison, Chaport's analytics score of 8.4 is viewed as adequate but not as comprehensive, with users wishing for more detailed reporting features.
- Users say that Smartsupp's AI Text Generation feature, rated at 8.3, enhances customer interactions by providing automated responses. However, Chaport shines in this area with a higher score of 9.1, with reviewers praising its generative AI capabilities for creating more engaging and contextually relevant responses.
Pricing
Entry-Level Pricing
Chaport
Free
Free
Talk to your customers in real time.
- 2 operators
- Unlimited chats
- Unlimited websites
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
Free Trial
Chaport
Free Trial is available
Smartsupp
Free Trial is available
Ratings
Meets Requirements
9.3
16
8.9
833
Ease of Use
9.5
16
9.2
860
Ease of Setup
8.6
12
9.1
756
Ease of Admin
9.2
12
9.0
663
Quality of Support
9.1
16
8.9
678
Has the product been a good partner in doing business?
9.1
11
9.0
605
Product Direction (% positive)
7.7
15
9.2
845
Features by Category
Messenger
Not enough data
8.7
192
Not enough data
7.8
185
Not enough data
9.2
197
Not enough data
8.7
193
Channels
Not enough data
8.0
177
Not enough data
9.0
184
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Customers
Not enough data
8.3
173
Not enough data
8.3
174
Not enough data
8.2
176
Not enough data
8.2
168
Not enough data
8.2
177
Agentic AI - Conversational Marketing
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.9
9
Lead Facilitation
Not enough data
8.6
129
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Organization
Not enough data
8.1
118
Not enough data
8.2
118
Not enough data
8.1
116
Performance Analysis
Not enough data
7.8
117
Not enough data
8.0
118
Sales Analysis
Not enough data
7.9
116
Not enough data
7.7
112
Generative AI
Not enough data
8.4
70
Not enough data
8.4
71
Agentic AI - AI Sales Assistant
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
8.2
24
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
Not enough data
8.6
336
Not enough data
8.7
335
Not enough data
8.7
328
Not enough data
8.6
330
Not enough data
Feature Not Available
Platform
Not enough data
9.1
336
Not enough data
8.8
328
Not enough data
8.7
321
Not enough data
8.6
319
Not enough data
8.0
298
Not enough data
8.5
312
Not enough data
8.7
317
Generative AI
Feature Not Available
8.0
278
Feature Not Available
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
8.6
163
Not enough data
8.0
161
Not enough data
8.2
159
Automation
Not enough data
8.3
156
Not enough data
8.5
153
Not enough data
8.4
155
Artificial Intelligence
Not enough data
8.3
152
Not enough data
8.3
156
Not enough data
8.2
152
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.7
11
|
Verified
9.1
579
9.4
12
|
Verified
8.9
580
7.9
7
|
Verified
Feature Not Available
8.0
10
|
Verified
9.0
556
Not enough data
Feature Not Available
Internal Use
7.3
10
|
Verified
8.8
559
8.5
12
|
Verified
8.7
562
8.1
9
|
Verified
Feature Not Available
6.5
8
Feature Not Available
7.9
8
|
Verified
8.6
547
9.0
7
|
Verified
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Chaport is categorized as Multilingual Customer Support, Social Customer Service, and Contact Center Knowledge Base
Smartsupp is categorized as Customer Service Automation, AI Sales Assistant, and Conversational Marketing
Reviews
Reviewers' Company Size
Chaport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.0%
E-Learning
10.0%
Computer Software
10.0%
Staffing and Recruiting
5.0%
Restaurants
5.0%
Other
55.0%
Retail
7.3%
Apparel & Fashion
4.3%
Consumer Goods
4.0%
Health, Wellness and Fitness
3.5%
Automotive
3.5%
Other
77.4%
Discussions
Chaport has no discussions with answers
Smartsupp has no more discussions with answers
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