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Compare Chaport and Pure Chat 
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At a Glance
Market Segments
Small-Business (84.2% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
Free
100% Free
Chaport
Star Rating
(21)4.7 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 3 pricing plansPure Chat
Star Rating
(206)4.3 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "Pure Chat" offers a 100% free entry-level price, making it an attractive option for small businesses looking to implement live chat without initial costs, while "Chaport" also provides a free version but has a higher percentage of paid users, indicating a more robust feature set for those willing to invest.
- Reviewers mention that "Chaport" excels in ease of use with a score of 9.5, compared to "Pure Chat's" 9.2, highlighting that users find "Chaport" more intuitive and user-friendly, especially for new users setting up their live chat systems.
- G2 users note that "Chaport" has a superior star rating of 4.7 compared to "Pure Chat's" 4.3, suggesting that overall user satisfaction is higher with "Chaport," particularly in areas like quality of support and product direction.
- Users on G2 report that "Chaport" provides better analytics features, with users praising its advanced reporting capabilities, while "Pure Chat" is noted for its basic analytics, which may not meet the needs of businesses looking for in-depth insights.
- Reviewers say that "Pure Chat" shines in its knowledge base functionality, scoring 9.0, which is significantly higher than "Chaport's" 6.5, indicating that users find "Pure Chat" more effective for self-service support and information retrieval.
- Users report that "Chaport" offers better customization options, particularly in branding and user role management, which allows businesses to tailor the chat experience more closely to their brand identity compared to "Pure Chat."
Pricing
Entry-Level Pricing
Chaport
Free
Free
Talk to your customers in real time.
- 2 operators
- Unlimited chats
- Unlimited websites
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
Chaport
Free Trial is available
Pure Chat
Free Trial is available
Ratings
Meets Requirements
9.3
16
8.9
189
Ease of Use
9.5
16
9.2
190
Ease of Setup
8.6
12
9.2
76
Ease of Admin
9.2
12
9.1
74
Quality of Support
9.1
16
8.8
173
Has the product been a good partner in doing business?
9.1
11
9.2
71
Product Direction (% positive)
7.7
15
9.0
189
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.7
11
|
Verified
9.1
79
|
Verified
9.4
12
|
Verified
8.7
79
|
Verified
7.9
7
|
Verified
7.1
8
8.0
10
|
Verified
8.8
7
Not enough data
8.1
7
Internal Use
7.3
10
|
Verified
8.2
72
|
Verified
8.5
12
|
Verified
8.5
70
|
Verified
8.1
9
|
Verified
7.9
62
|
Verified
6.5
8
8.9
6
7.9
8
|
Verified
8.1
7
9.0
7
|
Verified
8.0
63
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chaport and Pure Chat are categorized as Live Chat
Unique Categories
Chaport is categorized as Multilingual Customer Support, Chatbots, Social Customer Service, and Contact Center Knowledge Base
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
Chaport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.0%
E-Learning
10.0%
Computer Software
10.0%
Staffing and Recruiting
5.0%
Restaurants
5.0%
Other
55.0%
Computer Software
5.9%
Higher Education
5.4%
Financial Services
5.4%
Information Technology and Services
4.9%
Retail
4.4%
Other
73.9%
Alternatives
Discussions
Chaport has no discussions with answers
Pure Chat has no discussions with answers
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