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Compare Certinia PS Cloud and ConnectWise PSA 
At a Glance
Market Segments
Mid-Market (51.8% of reviews)
Small-Business (66.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Certinia PS Cloud
Star Rating
(707)4.3 out of 5
Market Segments
Mid-Market (51.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Certinia PS CloudConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSACertinia PS Cloud vs ConnectWise PSA
When assessing the two solutions, reviewers found Certinia PS Cloud easier to use, set up, and administer. Reviewers also preferred doing business with Certinia PS Cloud overall.
- Certinia PS Cloud and ConnectWise PSA both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Certinia PS Cloud is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Certinia PS Cloud over ConnectWise PSA.
Pricing
Entry-Level Pricing
Certinia PS Cloud
No pricing availableConnectWise PSA
No pricing availableFree Trial
Certinia PS Cloud
No trial information availableConnectWise PSA
No trial information availableRatings
Meets Requirements
8.3
573
8.3
433
Ease of Use
7.9
574
7.2
439
Ease of Setup
6.9
366
6.2
223
Ease of Admin
7.3
377
7.1
211
Quality of Support
8.1
528
7.3
405
Has the product been a good partner in doing business?
8.4
374
7.4
210
Product Direction (% positive)
8.7
558
6.9
424
Features by Category
Sales Force Automation
Not enough data
8.5
136
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.3
138
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
113
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.3
123
|
Verified
Marketing Automation
Not enough data
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
93
|
Verified
Not enough data
7.4
76
|
Verified
Customer Support
Not enough data
8.4
127
Not enough data
7.6
124
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Reporting & Analytics
Not enough data
7.5
138
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Mobile & Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Platform
Not enough data
7.4
80
Not enough data
7.9
85
Not enough data
8.2
85
Not enough data
7.6
53
Not enough data
7.2
56
Not enough data
7.0
74
Not enough data
8.0
82
Not enough data
7.3
77
Integration
Not enough data
7.7
79
Not enough data
8.0
77
Not enough data
8.5
75
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Generative AI
Not enough data
6.3
9
Not enough data
6.1
9
Agentic AI - Help Desk
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Communication Channels
Not enough data
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Platform
Not enough data
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Tasks
8.5
8
Not enough data
8.5
8
Not enough data
9.7
6
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
Projects
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Resource Management
9.4
6
Not enough data
8.8
7
Not enough data
9.2
6
Not enough data
Project Monitoring
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
Generative AI
8.6
6
Not enough data
8.3
6
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
9.1
11
Not enough data
9.0
12
Not enough data
9.4
13
Not enough data
8.9
11
Not enough data
9.0
10
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Predictions
8.2
11
Not enough data
8.8
12
Not enough data
9.0
12
Not enough data
8.0
11
Not enough data
Platform
8.8
17
Not enough data
8.1
15
Not enough data
9.1
15
Not enough data
9.3
14
Not enough data
9.0
16
Not enough data
8.9
17
Not enough data
8.7
15
Not enough data
9.3
15
Not enough data
8.4
15
Not enough data
8.6
17
Not enough data
Generative AI
9.0
8
Not enough data
9.3
7
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
8.4
44
Not enough data
7.9
47
Not enough data
8.2
49
Not enough data
Optimization
8.1
39
Not enough data
7.9
44
Not enough data
7.8
26
Not enough data
Accounting
8.6
19
Not enough data
8.2
19
Not enough data
8.7
19
Not enough data
7.9
20
Not enough data
8.8
18
Not enough data
8.2
21
Not enough data
8.1
21
Not enough data
8.3
22
Not enough data
8.6
17
Not enough data
7.9
16
Not enough data
8.3
15
Not enough data
8.2
14
Not enough data
8.3
17
Not enough data
7.9
18
Not enough data
8.4
15
Not enough data
8.1
15
Not enough data
8.3
17
Not enough data
8.7
15
Not enough data
Back Office
8.3
16
Not enough data
8.3
15
Not enough data
8.2
12
Not enough data
8.6
15
Not enough data
8.5
18
Not enough data
8.3
13
Not enough data
8.4
15
Not enough data
8.5
17
Not enough data
8.2
15
Not enough data
8.5
17
Not enough data
8.2
15
Not enough data
8.3
14
Not enough data
8.8
20
Not enough data
8.3
11
Not enough data
Front Office
8.5
11
Not enough data
8.0
11
Not enough data
8.3
15
Not enough data
9.1
19
Not enough data
8.1
14
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.5
12
Not enough data
8.2
10
Not enough data
8.8
13
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
10
Not enough data
8.2
12
Not enough data
Integration
8.2
12
Not enough data
8.6
17
Not enough data
8.8
15
Not enough data
Logistics
8.9
9
Not enough data
8.5
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
9.3
10
Not enough data
9.2
10
Not enough data
8.1
9
Not enough data
8.7
9
Not enough data
9.0
10
Not enough data
9.1
9
Not enough data
Platform
8.7
18
Not enough data
8.3
14
Not enough data
8.3
15
Not enough data
8.7
17
Not enough data
9.0
19
Not enough data
8.9
19
Not enough data
Production
8.8
8
Not enough data
7.8
9
Not enough data
8.5
10
Not enough data
8.5
8
Not enough data
9.3
14
Not enough data
8.5
9
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.7
9
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
8.5
8
Not enough data
Reporting & Analytics
9.2
22
Not enough data
9.2
22
Not enough data
8.8
21
Not enough data
Generative AI
7.7
5
Not enough data
8.0
5
Not enough data
Agentic AI - ERP Systems
Not enough data
Not enough data
Customer Management
8.5
95
|
Verified
7.3
48
8.2
98
|
Verified
6.9
49
7.5
74
|
Verified
5.7
44
8.1
76
|
Verified
6.7
51
Project Management
8.7
144
|
Verified
6.6
49
8.9
151
|
Verified
6.6
49
8.7
146
|
Verified
6.6
48
8.6
155
|
Verified
7.2
50
Accounting
8.1
108
|
Verified
6.7
48
8.3
85
|
Verified
7.3
48
8.3
72
6.8
47
8.6
105
|
Verified
6.6
44
8.5
121
|
Verified
6.5
44
Portfolio Management
8.3
75
6.1
44
8.2
74
|
Verified
6.0
43
8.1
91
6.1
43
8.2
67
|
Verified
6.2
42
Analytics
8.2
119
|
Verified
6.0
44
8.5
148
|
Verified
6.6
49
8.3
113
|
Verified
6.1
47
Administration
8.2
110
|
Verified
7.2
48
8.4
131
|
Verified
7.5
50
8.2
122
|
Verified
7.4
47
Platform
8.3
107
|
Verified
7.0
45
8.3
85
|
Verified
6.2
42
8.6
136
|
Verified
6.9
48
7.7
85
|
Verified
5.6
46
7.4
63
|
Verified
4.8
43
Generative AI
7.7
21
4.2
28
7.6
21
4.3
28
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Reporting
Not enough data
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Access & Usability
Not enough data
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Agentic AI - Service Desk
Not enough data
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Categories
Categories
Shared Categories
Certinia PS Cloud and ConnectWise PSA are categorized as Professional Services Automation
Unique Categories
Certinia PS Cloud is categorized as Resource Management, ERP Systems, Customer Success, and Project Management
Reviews
Reviewers' Company Size
Certinia PS Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.6%
Computer Software
27.2%
Management Consulting
6.3%
Financial Services
3.5%
Hospital & Health Care
3.2%
Other
28.1%
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Alternatives
Discussions
How does FinancialForce Compare to OpenAir?
3 Comments
TM
I've heard the current integration from OpenAir to SalesForce is more flexible, offers more automation and control and actually easier to setup than the...Read more
What is FinancialForce PSA?
3 Comments
BC
Professional Services Automation. It enables your team to manage projects and the resources and tasks on those projects.Read more
How do I become a FinancialForce partner?
1 Comment
GG
Hi, I’m Gabriel, a research analyst in ERP at G2.
You can find information on how to become a FinancialForce partner on their website:...Read more
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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