Compare Capsule CRM and Pipedrive 
At a Glance
Market Segments
Small-Business (94.4% of reviews)
Small-Business (70.3% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$24.00 1 Seats Per Month
Capsule CRM
Star Rating
(380)4.7 out of 5
Market Segments
Small-Business (94.4% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansPipedrive
Star Rating
(2,296)4.3 out of 5
Market Segments
Small-Business (70.3% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Capsule CRM excels in Ease of Use with a score of 9.4, making it particularly user-friendly for small businesses. In contrast, Pipedrive, while still easy to navigate, has a slightly lower score of 8.9, which some users feel could be improved for new users.
- Reviewers mention that Capsule CRM's Quality of Support is outstanding, scoring 9.4, with many users praising the responsiveness and helpfulness of the support team. Pipedrive, on the other hand, has a lower score of 8.3, with some users expressing frustration over slower response times.
- G2 users highlight Capsule CRM's strong Contact & Account Management capabilities, scoring 9.2, which allows for effective tracking of customer interactions. Pipedrive's score of 8.5 is still solid, but some users feel it lacks certain advanced features that Capsule offers.
- Users on G2 report that Capsule CRM provides better Customization options, particularly with Custom Fields scoring 8.3, allowing businesses to tailor the CRM to their specific needs. Pipedrive's customization features are rated lower, which some users find limiting.
- Reviewers mention that Capsule CRM's Performance and Reliability is impressive, with a score of 9.4, ensuring that users can depend on the software for their daily operations. Pipedrive, while reliable, has a lower score of 8.7, leading some users to experience occasional performance issues.
- Users say that Capsule CRM's Sales Force Automation features, particularly in Task / Activity Management with a score of 9.1, are highly effective for managing sales processes. Pipedrive's score of 8.6 is commendable, but some users feel it could benefit from more robust task management tools.
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Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Free Trial
Capsule CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
9.0
316
8.4
2,015
Ease of Use
9.4
335
8.8
2,044
Ease of Setup
9.3
224
8.7
1,091
Ease of Admin
9.5
143
8.6
815
Quality of Support
9.4
274
8.3
1,743
Has the product been a good partner in doing business?
9.5
139
8.7
787
Product Direction (% positive)
9.1
315
8.7
1,982
Features by Category
Sales Force Automation
9.1
271
|
Verified
8.5
1608
|
Verified
Feature Not Available
Feature Not Available
8.8
269
|
Verified
8.8
1645
|
Verified
9.1
273
|
Verified
8.6
1656
|
Verified
7.3
218
7.7
1233
|
Verified
8.3
242
|
Verified
8.3
717
|
Verified
7.4
215
7.6
1241
|
Verified
7.4
211
7.7
1197
8.1
233
|
Verified
7.8
1301
Marketing Automation
7.7
228
7.4
1133
|
Verified
Feature Not Available
7.5
1124
|
Verified
8.8
252
|
Verified
8.5
1451
|
Verified
Feature Not Available
7.5
1088
|
Verified
Customer Support
8.6
240
|
Verified
7.9
646
8.2
228
7.8
627
8.3
233
8.0
653
7.5
213
7.5
1122
7.9
209
7.7
605
Reporting & Analytics
7.9
241
|
Verified
7.9
1491
|
Verified
8.5
251
|
Verified
8.3
1579
|
Verified
7.9
227
|
Verified
7.8
1363
|
Verified
Mobile & Social
7.3
211
|
Verified
7.6
1080
|
Verified
Feature Not Available
7.4
1036
|
Verified
8.3
223
|
Verified
8.0
1240
|
Verified
Platform
8.3
230
|
Verified
8.2
960
|
Verified
8.5
227
|
Verified
8.2
947
8.7
231
|
Verified
8.4
984
|
Verified
7.5
201
|
Verified
8.2
808
|
Verified
6.7
189
|
Verified
7.3
706
|
Verified
7.5
210
|
Verified
7.9
812
9.4
237
|
Verified
8.7
957
|
Verified
7.4
205
7.8
775
Integration
8.1
227
|
Verified
8.1
897
|
Verified
7.8
220
|
Verified
8.0
835
|
Verified
7.6
204
|
Verified
7.9
774
|
Verified
Generative AI
6.9
176
Feature Not Available
Email Marketing
Not enough data
8.1
140
Not enough data
8.1
141
Not enough data
7.6
136
Not enough data
8.2
139
Not enough data
8.2
141
Not enough data
7.9
138
Not enough data
7.7
135
Not enough data
8.3
137
Not enough data
7.6
131
Reporting & Analytics
Not enough data
7.5
128
Not enough data
8.2
137
Platform
Not enough data
8.5
138
Not enough data
8.1
130
Not enough data
8.5
138
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
8.2
133
Not enough data
7.8
132
Not enough data
8.0
132
Not enough data
8.3
132
Not enough data
7.4
126
Not enough data
7.5
126
Customization
Not enough data
8.3
49
Not enough data
7.6
45
Not enough data
7.1
44
Not enough data
7.5
49
Additional Functionality
Not enough data
8.0
46
Not enough data
6.4
44
Not enough data
7.9
51
Not enough data
6.9
44
Not enough data
7.4
46
Data Sourcing
Not enough data
7.8
251
Not enough data
8.0
252
Not enough data
7.9
252
Not enough data
8.3
256
Not enough data
7.8
247
Predictive Analytics
Not enough data
7.7
250
Not enough data
7.7
252
Not enough data
7.2
235
Not enough data
7.7
246
Sales Management
Not enough data
8.6
262
Not enough data
7.5
242
Not enough data
8.2
250
Not enough data
8.7
262
Analytics
Not enough data
7.7
141
Not enough data
8.1
143
Not enough data
7.8
137
Customizations
Not enough data
8.0
146
Not enough data
8.2
139
Not enough data
8.3
150
Not enough data
7.9
145
Not enough data
8.3
143
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
6.8
226
Not enough data
7.4
232
Not enough data
Feature Not Available
Not enough data
7.0
228
Personalization
Not enough data
7.6
242
Not enough data
7.6
236
Not enough data
8.1
251
Not enough data
7.8
240
Administrative
Not enough data
7.6
235
Not enough data
7.6
231
Not enough data
7.3
222
Categories
Categories
Shared Categories
Capsule CRM and Pipedrive are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Platforms, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.6%
Marketing and Advertising
9.1%
Information Technology and Services
8.8%
Financial Services
4.5%
Professional Training & Coaching
4.0%
Other
63.9%
Computer Software
11.3%
Information Technology and Services
11.1%
Marketing and Advertising
10.7%
Financial Services
4.3%
Internet
3.7%
Other
59.0%
Most Helpful Reviews
Capsule CRM
Most Helpful Favorable Review
Callum H.
Verified User in Information Technology and Services
Being able to create a rich customer database which includes a detailed profile for each of the contacts and companies you come in contact with both via email and those you import from previous systems.
Most Helpful Critical Review
Thomas S.
Verified User in Accounting
What Capsule really needs, that in fairness it's competitors don't really have either, is real recommendations on how to get the best out of it's software. What do I really need to do to make using Capsule a success for my business
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Callum H.
Verified User in Information Technology and Services
Being able to create a rich customer database which includes a detailed profile for each of the contacts and companies you come in contact with both via email and those you import from previous systems.
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Thomas S.
Verified User in Accounting
What Capsule really needs, that in fairness it's competitors don't really have either, is real recommendations on how to get the best out of it's software. What do I really need to do to make using Capsule a success for my business
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Alternatives
Discussions
What are the top 5 CRM systems?
1 comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
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