Compare Capsule CRM and Pipedrive 
At a Glance
Market Segments
Small-Business (94.4% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$24.00 1 Seats Per Month
Capsule CRM
Star Rating
(397)4.7 out of 5
Market Segments
Small-Business (94.4% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansPipedrive
Star Rating
(2,445)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Capsule CRM excels in Ease of Use with a score of 9.4, making it particularly friendly for small businesses. In contrast, Pipedrive, while still user-friendly, has a slightly lower score of 8.9, which some users feel reflects a steeper learning curve.
- Reviewers mention that Capsule CRM's Quality of Support is outstanding, scoring 9.4, with many users praising the responsiveness and helpfulness of the support team. Pipedrive, with a score of 8.3, has received mixed feedback regarding support, with some users noting longer wait times for assistance.
- G2 users highlight Capsule CRM's superior Customization options, particularly with Custom Fields scoring 8.3, allowing businesses to tailor the CRM to their specific needs. Pipedrive, while offering customization, has a lower score of 8.1, leading some users to feel limited in their ability to adapt the software.
- Users on G2 report that Capsule CRM shines in Task / Activity Management with a score of 9.1, which helps teams stay organized and on track. Pipedrive's score of 8.6 is still strong, but some users feel it lacks the same level of intuitive task management features.
- Reviewers mention that Capsule CRM's Sales Force Automation features, particularly in Contact & Account Management, score 9.2, making it easier for users to manage relationships effectively. Pipedrive's score of 8.5 is commendable, but some users feel it doesn't offer the same depth in managing contacts.
- Users say that Capsule CRM's Performance and Reliability is impressive, with a score of 9.4, leading to fewer disruptions in daily operations. Pipedrive, with a score of 8.7, has been noted for occasional performance issues, which can impact user experience during peak times.
Featured Products
Sponsored
Attio
(18)
Online Form Builder
Visit Website
Sponsored
Method CRM
(295)
Online Form Builder
Visit Website
Sponsored
Quizell
(6)
Online Form Builder
Visit Website
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Free Trial
Capsule CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
9.0
333
8.4
2,158
Ease of Use
9.4
352
8.9
2,190
Ease of Setup
9.3
240
8.7
1,231
Ease of Admin
9.5
149
8.6
873
Quality of Support
9.4
290
8.3
1,863
Has the product been a good partner in doing business?
9.5
144
8.7
845
Product Direction (% positive)
9.1
332
8.7
2,126
Features by Category
Sales Force Automation
9.1
286
|
Verified
8.5
1723
|
Verified
Feature Not Available
Feature Not Available
8.8
284
|
Verified
8.8
1760
|
Verified
9.1
289
|
Verified
8.6
1772
|
Verified
7.3
231
7.7
1343
|
Verified
8.4
257
|
Verified
8.3
829
|
Verified
7.4
227
7.7
1348
|
Verified
7.4
223
7.7
1305
8.1
246
|
Verified
7.8
1406
Marketing Automation
7.8
241
7.4
1238
|
Verified
Feature Not Available
7.5
1227
|
Verified
8.8
266
|
Verified
8.5
1554
|
Verified
Feature Not Available
7.5
1191
|
Verified
Customer Support
8.6
255
|
Verified
7.9
746
8.3
243
7.8
726
8.4
248
8.0
752
7.5
224
7.5
1220
7.8
220
7.7
705
Reporting & Analytics
8.0
255
|
Verified
8.0
1594
|
Verified
8.5
265
|
Verified
8.3
1682
|
Verified
7.8
239
|
Verified
7.9
1464
|
Verified
Mobile & Social
7.3
222
|
Verified
7.7
1174
|
Verified
Feature Not Available
7.5
1130
|
Verified
8.3
236
|
Verified
7.9
1335
|
Verified
Platform
8.3
246
|
Verified
8.2
1083
|
Verified
8.4
243
|
Verified
8.3
1068
8.7
247
|
Verified
8.4
1106
|
Verified
7.5
214
|
Verified
8.2
925
|
Verified
6.7
201
|
Verified
7.4
821
|
Verified
7.5
223
|
Verified
7.9
926
9.4
253
|
Verified
8.7
1073
|
Verified
7.4
218
7.8
890
Integration
8.1
242
|
Verified
8.1
1002
|
Verified
7.8
232
|
Verified
8.0
938
|
Verified
7.6
216
|
Verified
7.9
873
|
Verified
Generative AI
6.8
187
Feature Not Available
Email Marketing
Not enough data
8.1
156
Not enough data
8.1
157
Not enough data
7.6
152
Not enough data
8.2
155
Not enough data
8.2
156
Not enough data
7.9
153
Not enough data
7.6
151
Not enough data
8.2
152
Not enough data
7.7
146
Reporting & Analytics
Not enough data
7.5
143
Not enough data
8.1
153
Platform
Not enough data
8.5
154
Not enough data
8.1
145
Not enough data
8.4
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
8.2
149
Not enough data
7.8
148
Not enough data
7.9
147
Not enough data
8.2
147
Not enough data
7.3
142
Not enough data
7.5
140
Customization
Not enough data
8.4
57
Not enough data
7.8
53
Not enough data
7.2
52
Not enough data
7.7
57
Additional Functionality
Not enough data
8.2
54
Not enough data
6.7
52
Not enough data
8.0
59
Not enough data
7.1
52
Not enough data
7.5
54
Data Sourcing
Not enough data
7.8
309
Not enough data
8.0
311
Not enough data
7.9
310
Not enough data
8.3
315
Not enough data
7.9
305
Predictive Analytics
Not enough data
7.6
308
Not enough data
7.8
308
Not enough data
7.3
291
Not enough data
7.7
301
Sales Management
Not enough data
8.6
319
Not enough data
7.5
300
Not enough data
8.3
307
Not enough data
8.7
319
Analytics
Not enough data
7.8
171
Not enough data
8.1
172
Not enough data
7.9
166
Customizations
Not enough data
8.0
178
Not enough data
8.2
169
Not enough data
8.3
181
Not enough data
7.9
174
Not enough data
8.3
173
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
6.9
280
Not enough data
7.4
287
Not enough data
Feature Not Available
Not enough data
7.0
283
Personalization
Not enough data
7.7
299
Not enough data
7.8
292
Not enough data
8.2
307
Not enough data
8.0
294
Administrative
Not enough data
7.7
292
Not enough data
7.7
287
Not enough data
7.5
276
Categories
Categories
Shared Categories
Capsule CRM and Pipedrive are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Platforms, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
10.0%
Marketing and Advertising
9.0%
Information Technology and Services
8.4%
Financial Services
4.6%
Professional Training & Coaching
4.1%
Other
63.9%
Computer Software
11.2%
Information Technology and Services
10.7%
Marketing and Advertising
10.5%
Financial Services
4.1%
Real Estate
3.5%
Other
60.0%
Most Helpful Reviews
Capsule CRM
Most Helpful Favorable Review
Callum H.
Verified User in Information Technology and Services
Being able to create a rich customer database which includes a detailed profile for each of the contacts and companies you come in contact with both via email and those you import from previous systems.
Most Helpful Critical Review
Edoardo C.
Verified User in Information Technology and Services
Somehow limited, seems that hasn't progressed in years of use, both visually and in regards of functionality. The sales pipeline is very basic
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Callum H.
Verified User in Information Technology and Services
Being able to create a rich customer database which includes a detailed profile for each of the contacts and companies you come in contact with both via email and those you import from previous systems.
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Edoardo C.
Verified User in Information Technology and Services
Somehow limited, seems that hasn't progressed in years of use, both visually and in regards of functionality. The sales pipeline is very basic
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Alternatives
Discussions
What are the top 5 CRM systems?
1 comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
