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Compare Capsule CRM and EngageBay All-in-One Suite 
Featured Products
At a Glance
Market Segments
Small-Business (93.7% of reviews)
Small-Business (67.4% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Free 1000 Contacts and 1000 Branded Emails - Monthly
Capsule CRM
Star Rating
(459)4.7 out of 5
Market Segments
Small-Business (93.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansEngageBay All-in-One Suite
Star Rating
(597)4.7 out of 5
Market Segments
Small-Business (67.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1000 Contacts and 1000 Branded Emails - Monthly
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Capsule CRM and EngageBay All-in-One Suite offer user-friendly experiences, but Capsule CRM stands out for its simplicity. Users appreciate how easy it is to navigate and access information, which helps them stay organized and provide better client care.
- Users say that EngageBay excels in centralizing multiple business functions, combining CRM, email marketing, and automation into one platform. This integration allows small businesses to manage lead generation and customer interactions seamlessly, eliminating the need for multiple tools.
- Reviewers mention that while Capsule CRM has a strong focus on ease of use, EngageBay's comprehensive feature set, including a contact timeline and automation capabilities, makes it a more robust choice for businesses looking to streamline their marketing and sales processes.
- According to verified reviews, EngageBay has a slight edge in customer support quality, with users highlighting its responsive assistance and helpful resources. In contrast, Capsule CRM users also report satisfaction but note that EngageBay's support is more comprehensive.
- Users appreciate Capsule CRM's task and reminder features, which help them manage their daily activities effectively. However, EngageBay's automation features are particularly praised for saving time and enhancing productivity, making it a strong contender for users who prioritize efficiency.
- G2 reviewers highlight that while both products cater primarily to small businesses, EngageBay's broader feature set and integration capabilities may better serve those looking for an all-in-one solution, whereas Capsule CRM is favored for its straightforward approach and ease of use.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
EngageBay All-in-One Suite
All-In-One
Free
1000 Contacts and 1000 Branded Emails - Monthly
- Email Marketing
- Autoresponders
- Email Broadcast
Free Trial
Capsule CRM
Free Trial is available
EngageBay All-in-One Suite
Free Trial is available
Ratings
Meets Requirements
9.0
388
9.2
478
Ease of Use
9.4
408
9.2
490
Ease of Setup
9.3
291
9.3
394
Ease of Admin
9.4
176
9.1
309
Quality of Support
9.4
342
9.6
473
Has the product been a good partner in doing business?
9.5
170
9.5
286
Product Direction (% positive)
9.2
386
9.7
458
Features by Category
Sales Force Automation
9.1
333
|
Verified
9.2
170
|
Verified
Feature Not Available
8.8
144
8.9
329
|
Verified
8.9
166
|
Verified
9.1
337
|
Verified
9.0
171
|
Verified
7.4
272
8.6
136
|
Verified
8.4
301
|
Verified
8.7
155
|
Verified
7.4
267
8.8
134
7.4
264
8.9
129
|
Verified
8.2
291
|
Verified
9.0
143
Marketing Automation
7.8
285
9.4
175
|
Verified
Feature Not Available
9.3
166
8.8
311
|
Verified
9.3
166
|
Verified
Feature Not Available
8.9
150
|
Verified
Customer Support
8.6
300
|
Verified
8.7
149
|
Verified
8.3
286
9.2
145
|
Verified
8.4
289
9.0
147
|
Verified
7.4
262
8.8
157
7.9
258
9.0
141
|
Verified
Reporting & Analytics
8.0
293
|
Verified
8.8
162
|
Verified
8.6
303
|
Verified
9.0
166
|
Verified
8.0
276
|
Verified
8.7
137
Mobile & Social
7.4
259
|
Verified
8.6
147
|
Verified
Feature Not Available
8.6
160
|
Verified
8.3
273
|
Verified
8.7
139
Platform
8.3
282
|
Verified
8.9
165
|
Verified
8.4
279
|
Verified
9.0
166
|
Verified
8.7
283
|
Verified
9.1
170
|
Verified
7.5
245
|
Verified
8.7
141
|
Verified
6.8
230
|
Verified
8.2
133
|
Verified
7.5
256
|
Verified
8.8
134
|
Verified
9.4
286
|
Verified
9.1
159
|
Verified
7.4
248
8.7
141
|
Verified
Integration
8.2
269
|
Verified
9.1
147
|
Verified
7.8
259
|
Verified
8.8
144
|
Verified
7.6
241
|
Verified
8.6
133
|
Verified
Generative AI
6.8
224
8.8
96
Agentic AI - CRM
7.2
25
9.7
17
8.6
22
9.7
17
8.2
23
9.6
17
8.2
23
9.5
17
7.6
23
9.7
17
8.3
23
9.7
17
8.0
23
9.7
17
Email Marketing
Not enough data
9.0
157
|
Verified
Not enough data
9.2
139
|
Verified
Not enough data
9.1
139
|
Verified
Not enough data
9.1
147
|
Verified
Online Marketing
Not enough data
8.9
142
|
Verified
Not enough data
8.6
132
|
Verified
Not enough data
8.9
120
|
Verified
Not enough data
8.6
145
|
Verified
Not enough data
8.6
120
Lead Management
Not enough data
9.0
140
|
Verified
Not enough data
8.9
123
|
Verified
Not enough data
8.9
132
|
Verified
Not enough data
8.8
123
|
Verified
Not enough data
8.9
133
|
Verified
Not enough data
8.3
124
Not enough data
8.8
123
|
Verified
Not enough data
9.0
133
|
Verified
Campaign Management
Not enough data
8.6
119
|
Verified
Not enough data
8.6
122
Not enough data
8.7
131
|
Verified
Not enough data
8.2
104
Social
Not enough data
8.5
108
|
Verified
Not enough data
8.2
113
|
Verified
Not enough data
8.3
114
|
Verified
Not enough data
8.2
113
|
Verified
Not enough data
8.3
118
|
Verified
Reporting & Analytics
Not enough data
8.7
154
|
Verified
Not enough data
8.3
140
|
Verified
Not enough data
8.1
117
Not enough data
8.1
112
|
Verified
Not enough data
8.4
98
Platform
Not enough data
8.6
107
|
Verified
Not enough data
8.9
98
|
Verified
Not enough data
9.0
106
|
Verified
Not enough data
8.7
78
|
Verified
Not enough data
8.2
76
Not enough data
9.1
92
|
Verified
Not enough data
8.7
74
Agentic AI - Marketing Automation
Not enough data
10.0
16
Not enough data
10.0
16
Not enough data
9.8
16
Not enough data
10.0
16
Not enough data
10.0
16
Not enough data
10.0
16
Integration
Not enough data
8.9
96
|
Verified
Not enough data
8.8
88
|
Verified
Not enough data
8.3
82
|
Verified
Ticket and Case Management
Not enough data
9.6
32
|
Verified
Not enough data
9.7
33
|
Verified
Not enough data
9.4
34
|
Verified
Not enough data
9.5
34
|
Verified
Not enough data
9.5
28
|
Verified
Not enough data
9.5
29
|
Verified
Not enough data
9.7
29
|
Verified
Not enough data
9.8
35
|
Verified
Generative AI
Not enough data
9.1
17
Not enough data
9.0
17
Agentic AI - Help Desk
Not enough data
10.0
12
Not enough data
10.0
12
Not enough data
10.0
12
Communication Channels
Not enough data
9.4
32
Not enough data
9.7
32
|
Verified
Not enough data
9.2
33
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
9.0
28
Platform
Not enough data
9.0
36
Not enough data
8.9
40
|
Verified
Not enough data
9.3
41
|
Verified
Not enough data
9.3
34
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
9.0
44
|
Verified
Page Customization
Not enough data
9.1
48
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.5
47
|
Verified
Not enough data
8.5
47
|
Verified
Page Optimization
Not enough data
8.4
44
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.5
43
|
Verified
Not enough data
8.4
42
Integrations
Not enough data
8.7
37
|
Verified
Not enough data
9.3
43
|
Verified
Not enough data
9.1
46
|
Verified
Generative AI
Not enough data
8.9
25
Agentic AI - Landing Page Builders
Not enough data
10.0
12
Customization
Not enough data
9.0
42
Not enough data
8.6
44
Not enough data
8.5
39
Not enough data
8.8
46
Additional Functionality
Not enough data
9.2
46
Not enough data
7.8
35
Not enough data
9.3
43
Not enough data
8.1
36
Not enough data
8.9
47
Computing
Not enough data
9.4
24
Not enough data
8.5
24
Not enough data
9.4
27
Experimental Design
Not enough data
8.5
25
Not enough data
8.8
23
Not enough data
9.0
23
Analytics
Not enough data
9.2
27
Not enough data
8.6
25
Agentic AI - A/B Testing
Not enough data
10.0
13
Not enough data
10.0
13
Not enough data
10.0
13
Not enough data
10.0
13
Agentic AI - Email Tracking
Not enough data
9.9
16
Not enough data
10.0
16
Not enough data
10.0
16
Not enough data
10.0
16
Not enough data
10.0
16
Not enough data
9.9
16
Not enough data
10.0
16
Analytics
Not enough data
9.1
112
Not enough data
9.1
107
Not enough data
8.8
91
Customizations
Not enough data
9.1
101
Not enough data
9.2
110
Not enough data
9.1
107
Not enough data
9.2
97
Not enough data
8.9
114
Generative AI
Not enough data
8.5
57
Categories
Categories
Shared Categories
Capsule CRM and EngageBay All-in-One Suite are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
EngageBay All-in-One Suite is categorized as Landing Page Builders, Marketing Automation, A/B Testing, Email Tracking, Help Desk, and Online Form Builder
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EngageBay All-in-One Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
8.1%
Computer Software
5.4%
Financial Services
4.9%
Other
63.8%
Information Technology and Services
17.3%
Marketing and Advertising
10.2%
Staffing and Recruiting
9.9%
Computer Software
7.1%
Professional Training & Coaching
4.7%
Other
50.7%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
Do you consider the integration with SendGrid and Apollo?
2 Comments
ME
yes I do consider thatRead more
Simple and powerful All-in-One CRM
1 Comment
MM
The most useful options in easy-to-use software. There is no perfect software, but the ease of use and the services it provides are essential for marketing...Read more
EngageBay All-in-One Suite has no more discussions with answers
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