Compare CallTrackingMetrics and Marchex 
- Users report that Marchex excels in Call Recording with a score of 9.7, while CallTrackingMetrics closely follows with a score of 9.8, indicating both platforms offer high-quality recording features.
- Reviewers mention that CallTrackingMetrics provides superior Call Analysis capabilities, scoring 9.1 compared to Marchex's 8.3, suggesting that users may find more in-depth insights with CallTrackingMetrics.
- G2 users highlight that CallTrackingMetrics outperforms Marchex in Quality of Support, with a score of 9.0 versus 8.2, indicating a more responsive and helpful support team.
- Users on G2 note that Marchex has a strong feature in Tenancy Flexibility with a score of 9.7, which may appeal to businesses needing adaptable solutions, while CallTrackingMetrics also offers robust options but does not match this specific strength.
- Reviewers say that CallTrackingMetrics shines in Dynamic Number Insertion with a score of 9.1, compared to Marchex's 8.1, suggesting that users may benefit from more effective tracking of marketing campaigns with CallTrackingMetrics.
- Users report that while both platforms offer Multi-User Access, CallTrackingMetrics scores higher at 9.2 compared to Marchex's 9.1, indicating a slight edge in collaborative features for teams.
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
- Call tracking using toll-free and local numbers
- Basic routing (IVR selection, Time of Day, Follow-me)
- Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution
I have so many things I like about this system. I love that we have complete control over setting up numbers, redirecting, dynamic numbers, voice mails, etc. But the outstanding thing I like best is the stellar support I receive. CTM is a huge system, so...
Used this service for one month, and they already started playing games with the billing. It is beyond me why they are tripping over dollars to pick up pennies, especially when it is a turn key service that only requires them to stick to their word and...
Marchex is a top notch call tracking solution that allows for integration into many platforms such as Marin and Acquisio, which can be helpful for any type of client reporting. Also, the ability to reverse proxy if a client has a harder time making site...
I have had a problem with a phone number and they have given me the same answer every time I call which has not helped to solve the problem.
I have so many things I like about this system. I love that we have complete control over setting up numbers, redirecting, dynamic numbers, voice mails, etc. But the outstanding thing I like best is the stellar support I receive. CTM is a huge system, so...
Marchex is a top notch call tracking solution that allows for integration into many platforms such as Marin and Acquisio, which can be helpful for any type of client reporting. Also, the ability to reverse proxy if a client has a harder time making site...
Used this service for one month, and they already started playing games with the billing. It is beyond me why they are tripping over dollars to pick up pennies, especially when it is a turn key service that only requires them to stick to their word and...
I have had a problem with a phone number and they have given me the same answer every time I call which has not helped to solve the problem.
