Compare CallSource and Convirza 
At a Glance
Market Segments
Mid-Market (58.1% of reviews)
Small-Business (53.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial Per Month
CallSource
Star Rating
(33)4.3 out of 5
Market Segments
Mid-Market (58.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallSourceConvirza
Star Rating
(46)4.2 out of 5
Market Segments
Small-Business (53.5% of reviews)
Entry-Level Pricing
Free Trial Per Month
Learn more about ConvirzaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Convirza excels in its Dynamic Number Insertion feature, scoring 8.9, which allows for effective tracking of marketing campaigns. In contrast, CallSource shines with a higher score of 9.4 in the same area, indicating a more robust implementation that users find easier to utilize.
- Reviewers mention that CallSource's Call Scheduling feature is particularly strong, with a score of 9.8, making it easier for teams to manage their call times effectively. Convirza, while also strong at 9.5, does not quite match the level of user satisfaction reported for CallSource.
- G2 users highlight that Convirza's Call Recording feature is rated at 9.2, which is slightly better than CallSource's 8.9. However, users on G2 note that CallSource offers more advanced reporting capabilities, scoring 9.0 compared to Convirza's 8.7, making it a better choice for those needing detailed analytics.
- Users say that both platforms provide excellent Local Phone Numbers management, with Convirza scoring 9.2 and CallSource at 9.3. However, CallSource's Toll-Free Numbers feature is rated higher at 9.4, indicating a slight edge in user satisfaction.
- Reviewers mention that Convirza's Agent Performance Management tools are effective, but CallSource's offerings in this area, particularly in Customer Scoring, are noted to be more comprehensive, leading to a better overall user experience.
- Users report that both products have strong IVR capabilities, with Convirza scoring 9.7 and CallSource at 9.4. However, Convirza's higher score suggests a more user-friendly interface and better functionality in this critical area.
Pricing
Entry-Level Pricing
CallSource
No pricing availableConvirza
Conversation Intelligence
Free Trial
Per Month
Understand every aspect of your customers and agent performance with conversation intelligence for every call.
- Customized Scorecards
- Missed Opportunity Alerts
- Team & Agent Performance
Free Trial
CallSource
No trial information availableConvirza
Free Trial is available
Ratings
Meets Requirements
8.9
29
8.2
36
Ease of Use
8.5
29
8.1
37
Ease of Setup
9.3
16
8.8
32
Ease of Admin
9.3
16
8.5
33
Quality of Support
9.2
28
8.6
37
Has the product been a good partner in doing business?
9.2
16
9.1
33
Product Direction (% positive)
8.8
28
8.4
37
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Feature Not Available
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Reporting
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Phone Number Management
9.3
20
9.2
16
9.4
14
9.8
7
9.4
14
9.7
6
Tracking
9.2
14
9.6
9
9.4
14
8.9
9
9.4
13
9.7
6
Analytics
9.0
18
9.0
16
8.9
19
9.2
15
9.0
18
8.7
15
Not enough data
Not enough data
Call Routing
9.4
8
9.7
5
9.8
7
9.5
7
9.0
8
9.4
8
Administration
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
8.6
7
Categories
Categories
Shared Categories
CallSource and Convirza are categorized as Conversation Intelligence and Inbound Call Tracking
Unique Categories
CallSource is categorized as Lead Capture and Online Reputation Management
Convirza has no unique categories
Reviews
Reviewers' Company Size
CallSource
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Convirza
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
25.8%
Consumer Services
12.9%
Automotive
9.7%
Real Estate
6.5%
Information Technology and Services
6.5%
Other
38.7%
Marketing and Advertising
24.4%
Automotive
13.3%
Internet
8.9%
Transportation/Trucking/Railroad
4.4%
Hospitality
4.4%
Other
44.4%
Most Helpful Reviews
CallSource
Most Helpful Favorable Review
Edie H.
Verified User in Automotive
My Rep Julian Jovel is one of the most professional, responsive and caring people I have had the pleasure to work with. His correspondence is excellent - so clear and concise and always addresses my question.
Most Helpful Critical Review
Verified User in Information Technology and Services
Didn't feel as the customer enjoyed the product
Convirza
Most Helpful Favorable Review
Ed B.
Verified User in Automotive
We have been with LogMyCalls for over 1 1/2 years. All along, their features and service, are way above any of their competitors in their industry. The one or two times that we had an issue with a client's number, the solution was found and corrected the...
Most Helpful Critical Review
Verified User in Internet
We had a lot of issues with numbers being ported out without our permission and the customer service worked hard but had to cover for a lot of issues that we were not happy with.
Edie H.
Verified User in Automotive
My Rep Julian Jovel is one of the most professional, responsive and caring people I have had the pleasure to work with. His correspondence is excellent - so clear and concise and always addresses my question.
Ed B.
Verified User in Automotive
We have been with LogMyCalls for over 1 1/2 years. All along, their features and service, are way above any of their competitors in their industry. The one or two times that we had an issue with a client's number, the solution was found and corrected the...
Verified User in Information Technology and Services
Didn't feel as the customer enjoyed the product
Verified User in Internet
We had a lot of issues with numbers being ported out without our permission and the customer service worked hard but had to cover for a lot of issues that we were not happy with.
Discussions
CallSource has no discussions with answers
Convirza has no discussions with answers
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