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- CallMiner Eureka-vs-Verint Speech and Text Analytics
Compare CallMiner Eureka and Verint Speech and Text Analytics 
At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Enterprise (69.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(209)4.5 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaVerint Speech and Text Analytics
Star Rating
(68)4.4 out of 5
Market Segments
Enterprise (69.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in Quality of Support with a score of 9.0, while Verint Speech and Text Analytics has a lower score of 8.3, indicating that CallMiner may provide more responsive and effective customer service.
- Reviewers mention that CallMiner Eureka's Product Direction is highly rated at 9.6, suggesting a strong commitment to innovation and future enhancements, whereas Verint's score of 7.5 indicates potential concerns about its roadmap and development focus.
- G2 users highlight that Verint Speech and Text Analytics shines in Call Recording with an impressive score of 9.7, which suggests it may offer superior recording capabilities compared to CallMiner's score of 8.7.
- Users on G2 report that CallMiner Eureka has a more favorable score in Machine Learning at 8.2, while Verint lacks a specific score in this area, indicating that CallMiner may leverage machine learning more effectively for analytics.
- Reviewers mention that CallMiner's Customer Scoring feature is rated at 8.8, which is slightly lower than Verint's 9.0, suggesting that Verint may provide a more robust solution for evaluating customer interactions.
- Users say that both products have strengths in Speech-to-Text, but Verint's score of 8.7 indicates a more reliable transcription capability compared to CallMiner's score of 8.1, which may affect the accuracy of data analysis.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableVerint Speech and Text Analytics
No pricing availableFree Trial
CallMiner Eureka
No trial information availableVerint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.8
160
8.5
23
Ease of Use
8.4
162
8.6
45
Ease of Setup
7.6
97
8.2
30
Ease of Admin
8.1
102
8.1
7
Quality of Support
9.0
156
8.3
23
Has the product been a good partner in doing business?
9.4
107
8.9
6
Product Direction (% positive)
9.6
160
7.5
23
Features by Category
Call Analytics
8.7
55
|
Verified
9.7
5
8.2
48
|
Verified
Not enough data
8.9
58
|
Verified
8.7
5
8.2
41
|
Verified
Not enough data
Agent Performance Management
8.8
51
|
Verified
9.0
5
8.1
58
|
Verified
Not enough data
8.0
49
|
Verified
8.7
5
Generative AI
Feature Not Available
Feature Not Available
Quality Assurance
8.7
80
Not enough data
8.6
74
Not enough data
8.3
81
Not enough data
Engagement
8.6
80
Not enough data
8.1
81
Not enough data
8.4
75
Not enough data
Performance
7.9
63
Not enough data
8.8
79
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
CallMiner Eureka and Verint Speech and Text Analytics are categorized as Speech Analytics and Conversation Intelligence
Unique Categories
CallMiner Eureka is categorized as Contact Center Quality Assurance
Verint Speech and Text Analytics has no unique categories
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.5%
Insurance
7.0%
Telecommunications
6.5%
Hospital & Health Care
5.5%
Consumer Services
5.0%
Other
51.5%
Insurance
16.9%
Consumer Services
10.8%
Telecommunications
9.2%
Financial Services
9.2%
Banking
9.2%
Other
44.6%
Most Helpful Reviews
CallMiner Eureka
Most Helpful Favorable Review
Verified User in Insurance
The community of Callminer is amazing and the tool is extremely easy to use
Most Helpful Critical Review
Verified User in Marketing and Advertising
Lots of work to get the models built and maintained.
Verint Speech and Text Analytics
Most Helpful Favorable Review
Christopher M.
Verified User in Health, Wellness and Fitness
The ability to search keywords in interactions to tell a story of what is really happening in the ecosystem. This data can be used to make data-driven decisions.
Most Helpful Critical Review
Verified User in Banking
The tool is unreliable for transcription accuracy. The tool also lacks reliability in reporting and audit trail.
Verified User in Insurance
The community of Callminer is amazing and the tool is extremely easy to use
Christopher M.
Verified User in Health, Wellness and Fitness
The ability to search keywords in interactions to tell a story of what is really happening in the ecosystem. This data can be used to make data-driven decisions.
Verified User in Marketing and Advertising
Lots of work to get the models built and maintained.
Verified User in Banking
The tool is unreliable for transcription accuracy. The tool also lacks reliability in reporting and audit trail.
Alternatives
Discussions
Is there any way to increase the recognition accuracy?
1 comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Verint Speech and Text Analytics has no discussions with answers
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