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- CallMiner Eureka-vs-NICE CXone Mpower
Compare CallMiner Eureka and NICE CXone Mpower 
At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
CallMiner Eureka
Star Rating
(209)4.5 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaNICE CXone Mpower
Star Rating
(1,635)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in its Ticket Creation User Experience with a score of 8.6, while CallMiner Eureka falls slightly behind with an unspecified score, indicating a more intuitive interface for ticket management in NICE CXone Mpower.
- Reviewers mention that NICE CXone Mpower's Quality of Support is rated at 8.4, which is lower than CallMiner Eureka's impressive score of 9.0, suggesting that users find CallMiner's support more responsive and helpful.
- G2 users highlight that NICE CXone Mpower offers superior Call Analytics with a score of 8.9, while CallMiner Eureka's score is not specified, indicating that NICE CXone Mpower may provide more robust analytics features for call performance evaluation.
- Users on G2 report that NICE CXone Mpower has a higher score of 9.4 in Integrations, compared to CallMiner Eureka's lower score, suggesting that NICE CXone Mpower offers a more seamless experience when connecting with other software tools.
- Reviewers mention that NICE CXone Mpower shines in Performance Analysis with a score of 9.2, while CallMiner Eureka's score is not specified, indicating that NICE CXone Mpower may provide more comprehensive insights into performance metrics.
- Users say that NICE CXone Mpower's Omnichannel capabilities are rated at 8.7, while CallMiner Eureka's score is lower, suggesting that NICE CXone Mpower may offer a more integrated approach to managing customer interactions across various channels.
Featured Products
Sponsored
Alhena AI
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Proactive Notification
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Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableNICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
CallMiner Eureka
No trial information availableNICE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
8.8
160
8.8
1,123
Ease of Use
8.4
162
8.7
1,139
Ease of Setup
7.6
97
7.9
395
Ease of Admin
8.1
102
8.3
392
Quality of Support
9.0
156
8.4
1,043
Has the product been a good partner in doing business?
9.4
107
8.2
390
Product Direction (% positive)
9.6
160
8.2
1,056
Features by Category
Ticket and Case Management
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Platform
Not enough data
8.3
6
Not enough data
9.2
10
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.3
6
Dialing Options
Not enough data
9.0
299
|
Verified
Not enough data
9.0
272
|
Verified
Not enough data
8.9
267
|
Verified
Agent Tools
Not enough data
8.9
248
|
Verified
Not enough data
9.1
249
|
Verified
Not enough data
9.0
261
|
Verified
Not enough data
9.2
296
|
Verified
Automation
Not enough data
8.8
220
|
Verified
Not enough data
9.0
217
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
8.9
197
|
Verified
Not enough data
9.0
229
|
Verified
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Feature Not Available
Call Analytics
8.7
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.9
58
|
Verified
Not enough data
8.2
41
|
Verified
Not enough data
Agent Performance Management
8.8
51
|
Verified
Not enough data
8.1
58
|
Verified
Not enough data
8.0
49
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Quality Assurance
8.7
80
9.0
251
8.6
74
9.0
235
8.3
81
8.8
260
Engagement
8.6
80
9.0
236
8.1
81
9.0
248
8.4
75
8.8
236
Performance
7.9
63
8.9
235
8.8
79
9.2
254
Generative AI
Feature Not Available
5.0
16
Feature Not Available
5.2
16
Channels
Not enough data
9.1
594
|
Verified
Not enough data
8.5
316
|
Verified
Not enough data
8.5
337
|
Verified
Not enough data
8.3
276
|
Verified
Not enough data
8.5
333
|
Verified
Generative AI
Not enough data
6.7
37
Functions
Not enough data
8.8
629
|
Verified
Not enough data
9.0
666
|
Verified
Not enough data
8.9
522
|
Verified
Not enough data
8.7
367
|
Verified
Not enough data
8.8
430
|
Verified
Not enough data
9.0
525
|
Verified
Not enough data
8.8
525
|
Verified
Not enough data
8.7
473
|
Verified
Administrative
Not enough data
8.6
495
|
Verified
Not enough data
8.9
514
|
Verified
Not enough data
8.6
610
|
Verified
Not enough data
9.1
483
|
Verified
Not enough data
9.0
410
|
Verified
Workforce Management
Not enough data
9.3
281
|
Verified
Not enough data
9.3
272
|
Verified
Not enough data
9.0
221
|
Verified
Not enough data
9.1
221
|
Verified
Not enough data
8.6
173
|
Verified
Administration
Not enough data
9.0
220
|
Verified
Not enough data
9.2
263
|
Verified
Not enough data
9.1
284
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
9.0
218
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.7
25
Not enough data
7.5
23
Not enough data
9.4
27
Not enough data
9.4
29
Not enough data
9.2
26
Not enough data
9.6
25
Not enough data
9.6
29
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.5
28
Not enough data
9.2
26
Administrative
Not enough data
9.6
28
Not enough data
9.3
29
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.1
7
Self-Service Platform
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
6
Generative AI
Feature Not Available
6.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
CallMiner Eureka and NICE CXone Mpower are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
CallMiner Eureka is categorized as Conversation Intelligence
NICE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Knowledge Base, Auto Dialer, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and Proactive Notification
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.5%
Insurance
7.0%
Telecommunications
6.5%
Hospital & Health Care
5.5%
Consumer Services
5.0%
Other
51.5%
Consumer Services
10.2%
Information Technology and Services
8.7%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.0%
Other
61.8%
Most Helpful Reviews
CallMiner Eureka
Most Helpful Favorable Review
Verified User in Insurance
The community of Callminer is amazing and the tool is extremely easy to use
Most Helpful Critical Review
Verified User in Marketing and Advertising
Lots of work to get the models built and maintained.
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Verified User in Human Resources
Service issues. After almost 2 years, we still contiue to have service issues. Dropped calls, call audio delays, password resets and lockouts are frequent issues that sometiems can't be resolved. Voice quality and audio delays in other countries is...
Verified User in Insurance
The community of Callminer is amazing and the tool is extremely easy to use
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Verified User in Marketing and Advertising
Lots of work to get the models built and maintained.
Verified User in Human Resources
Service issues. After almost 2 years, we still contiue to have service issues. Dropped calls, call audio delays, password resets and lockouts are frequent issues that sometiems can't be resolved. Voice quality and audio delays in other countries is...
Alternatives
Discussions
How do I combine two components in one components?
1 comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
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