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- CallMiner Eureka
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- CallMiner Eureka-vs-Nexidia Analytics
Compare CallMiner Eureka and Nexidia Analytics 
At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Enterprise (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(209)4.5 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaNexidia Analytics
Star Rating
(10)3.7 out of 5
Market Segments
Enterprise (60.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Nexidia AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in call analysis with a score of 8.9, highlighting its robust capabilities in extracting actionable insights from conversations, while Nexidia Analytics, with a score of 8.0, is noted for its strong focus on enterprise-level analytics but may lack some of the nuanced features found in CallMiner.
- Reviewers mention that CallMiner's quality of support is rated at 9.0, indicating a high level of customer satisfaction, whereas Nexidia Analytics does not provide a specific score for support, leading to uncertainty about the level of assistance users can expect.
- G2 users highlight CallMiner's machine learning capabilities with a score of 8.2, which allows for advanced predictive analytics, while Nexidia Analytics, although strong in AI text summarization with a score of 8.5, may not offer the same depth in machine learning features.
- Users on G2 report that CallMiner Eureka's ease of use is rated at 8.4, making it accessible for teams without extensive technical expertise, while Nexidia Analytics scores higher at 9.0, suggesting a more user-friendly interface that may appeal to a broader audience.
- Reviewers mention that CallMiner's product direction is rated at an impressive 9.6, indicating a strong commitment to innovation and future enhancements, whereas Nexidia Analytics has a significantly lower score of 4.2, raising concerns about its long-term viability and development roadmap.
- Users say that CallMiner Eureka's customer scoring feature is rated at 8.8, which is praised for its effectiveness in evaluating customer interactions, while Nexidia Analytics does not have a comparable feature highlighted, potentially limiting its effectiveness in customer engagement strategies.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableNexidia Analytics
No pricing availableFree Trial
CallMiner Eureka
No trial information availableNexidia Analytics
No trial information availableRatings
Meets Requirements
8.8
160
8.0
5
Ease of Use
8.4
162
9.0
5
Ease of Setup
7.6
97
Not enough data
Ease of Admin
8.1
102
Not enough data
Quality of Support
9.0
156
Not enough data
Has the product been a good partner in doing business?
9.4
107
Not enough data
Product Direction (% positive)
9.6
160
4.2
6
Features by Category
Call Analytics
8.7
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.9
58
|
Verified
Not enough data
8.2
41
|
Verified
Not enough data
Agent Performance Management
8.8
51
|
Verified
Not enough data
8.1
58
|
Verified
Not enough data
8.0
49
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Quality Assurance
8.7
80
Not enough data
8.6
74
Not enough data
8.3
81
Not enough data
Engagement
8.6
80
Not enough data
8.1
81
Not enough data
8.4
75
Not enough data
Performance
7.9
63
Not enough data
8.8
79
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform Basics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
CallMiner Eureka and Nexidia Analytics are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
CallMiner Eureka is categorized as Conversation Intelligence
Nexidia Analytics is categorized as Customer Journey Analytics and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nexidia Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.5%
Insurance
7.0%
Telecommunications
6.5%
Hospital & Health Care
5.5%
Consumer Services
5.0%
Other
51.5%
Telecommunications
20.0%
Hospitality
20.0%
Leisure, Travel & Tourism
10.0%
Hospital & Health Care
10.0%
Food & Beverages
10.0%
Other
30.0%
Most Helpful Reviews
CallMiner Eureka
Most Helpful Favorable Review
Verified User in Oil & Energy
Interaction, networking ability to see examples
Most Helpful Critical Review
Verified User in Marketing and Advertising
Lots of work to get the models built and maintained.
Nexidia Analytics
Most Helpful Favorable Review
Verified User in Telecommunications
The way it enhanced as per requirement of the time.
Most Helpful Critical Review
Verified User in Leisure, Travel & Tourism
Pricing model and dependencies, implementation time, user friendliness
Verified User in Oil & Energy
Interaction, networking ability to see examples
Verified User in Telecommunications
The way it enhanced as per requirement of the time.
Verified User in Marketing and Advertising
Lots of work to get the models built and maintained.
Verified User in Leisure, Travel & Tourism
Pricing model and dependencies, implementation time, user friendliness
Alternatives
Discussions
Is there any way to increase the recognition accuracy?
1 comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Nexidia Analytics has no discussions with answers
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