1. Home
  2. ...
  3. Enterprise Feedback Management Software
  4. CallidusCloud Clicktools
  5. Medallia Customer Experience
  6. CallidusCloud Clicktools-vs-Medallia Customer Experience

Compare CallidusCloud Clicktools and Medallia Customer Experience

Save
    Log in to your account
    to save comparisons,
    products and more.
Add Product
CallidusCloud Clicktools
CallidusCloud Clicktools
(66)
4.3 out of 5
CallidusCloud Clicktools
By SAP
Medallia Customer Experience
Medallia Customer Experience
(141)
4.5 out of 5
Medallia Customer Experience
By Medallia
Optimized for quick response
At a Glance
CallidusCloud Clicktools
CallidusCloud Clicktools
Star Rating
(66)4.3 out of 5
Market Segments
Enterprise (47.6% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about CallidusCloud Clicktools
Medallia Customer Experience
Medallia Customer Experience
Star Rating
(141)4.5 out of 5
Market Segments
Enterprise (65.0% of reviews)
Information
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer Experience
Featured Products
Keatext
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Keatext
(3)
Enterprise Feedback Management
Visit WebsiteVisit Website
Canvs AI
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Canvs AI
(130)
Enterprise Feedback Management
Visit WebsiteVisit Website
Canny
Sponsored
You’re seeing this ad based on the product’s relevance to your search. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Canny
(95)
Enterprise Feedback Management
Visit WebsiteVisit Website

CallidusCloud Clicktools vs Medallia Customer Experience

When assessing the two solutions, reviewers found Medallia Customer Experience easier to use. However, CallidusCloud Clicktools is easier to set up and administer. Reviewers also preferred doing business with CallidusCloud Clicktools overall.

  • Reviewers felt that Medallia Customer Experience meets the needs of their business better than CallidusCloud Clicktools.
  • When comparing quality of ongoing product support, reviewers felt that CallidusCloud Clicktools is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over CallidusCloud Clicktools.
Pricing
Entry-Level Pricing
CallidusCloud Clicktools
No pricing available
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
Learn more about Medallia Customer Experience
Free Trial
CallidusCloud Clicktools
No trial information available
Medallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.4
62
8.7
115
Ease of Use
8.4
62
8.6
114
Ease of Setup
7.9
45
7.3
74
Ease of Admin
8.3
46
7.8
65
Quality of Support
9.0
52
8.5
98
Has the product been a good partner in doing business?
9.1
42
8.6
68
Product Direction (% positive)
7.3
60
9.5
110
Features by Category
Experience ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.3
275
Analytics
Not enough data
9.4
39
Not enough data
9.1
40
Not enough data
8.6
38
Not enough data
5.9
30
Customization
Not enough data
8.5
35
Not enough data
7.9
33
Not enough data
8.6
32
Not enough data
8.6
28
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback AnalyticsHide 12 FeaturesShow 12 Features
Not enough data
8.6
312
Feedback Management
Not enough data
8.3
32
Not enough data
8.6
29
Not enough data
8.5
36
Feedback Analysis
Not enough data
8.0
34
Not enough data
8.4
34
Not enough data
9.5
33
Feedback Sources
Not enough data
9.0
28
Not enough data
9.2
33
Not enough data
7.7
25
Not enough data
8.4
28
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
7.7
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
Feature Not Available
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
CallidusCloud Clicktools
CallidusCloud Clicktools
Medallia Customer Experience
Medallia Customer Experience
CallidusCloud Clicktools and Medallia Customer Experience share no categories
Unique Categories
CallidusCloud Clicktools
CallidusCloud Clicktools is categorized as Enterprise Feedback Management
Medallia Customer Experience
Medallia Customer Experience is categorized as Feedback Analytics and Experience Management
Reviews
Reviewers' Company Size
CallidusCloud Clicktools
CallidusCloud Clicktools
Small-Business(50 or fewer emp.)
17.5%
Mid-Market(51-1000 emp.)
34.9%
Enterprise(> 1000 emp.)
47.6%
Medallia Customer Experience
Medallia Customer Experience
Small-Business(50 or fewer emp.)
12.4%
Mid-Market(51-1000 emp.)
22.6%
Enterprise(> 1000 emp.)
65.0%
Reviewers' Industry
CallidusCloud Clicktools
CallidusCloud Clicktools
Computer Software
18.5%
Information Technology and Services
15.4%
Printing
4.6%
Non-Profit Organization Management
4.6%
Internet
4.6%
Other
52.3%
Medallia Customer Experience
Medallia Customer Experience
Hospitality
16.1%
Information Technology and Services
9.5%
Financial Services
9.5%
Automotive
7.3%
Telecommunications
5.8%
Other
51.8%
Most Helpful Reviews
CallidusCloud Clicktools
CallidusCloud Clicktools
Most Helpful Favorable Review
Shannon A.
SA
Shannon A.
Verified User in Consumer Electronics

ClickTools is very easy to use. I love how it integrates with Salesforce seamlessly. The support level is phenomenal. Everyone I have talked with is very knowledgable. Also, if they do not know the answer, they immediately escalate to the next level. They...

Most Helpful Critical Review
Verified User
G
Verified User in Health, Wellness and Fitness

I haven't used it frequently enough to find a major downside, it was for one project only.

Medallia Customer Experience
Medallia Customer Experience
Most Helpful Favorable Review
Verified User
G
Verified User in Construction

The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be.

Most Helpful Critical Review
Verified User
G
Verified User

They can't even design proper survey for Citi

Alternatives
CallidusCloud Clicktools
CallidusCloud Clicktools Alternatives
UserVoice
UserVoice
Add UserVoice
UserTesting
UserTesting
Add UserTesting
Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
HubSpot Service Hub
Service Hub
Add HubSpot Service Hub
Medallia Customer Experience
Medallia Customer Experience Alternatives
Qualtrics Customer Experience
Qualtrics Customer Experience
Add Qualtrics Customer Experience
InMoment Experience Improvement (XI) Platform
InMoment Experience Improvement (XI) Platform
Add InMoment Experience Improvement (XI) Platform
Birdeye
Birdeye
Add Birdeye
Verint Voice of the Customer
Verint Voice of the Customer
Add Verint Voice of the Customer
Discussions
CallidusCloud Clicktools
CallidusCloud Clicktools Discussions
Monty the Mongoose crying
CallidusCloud Clicktools has no discussions with answers
See all discussions
Medallia Customer Experience
Medallia Customer Experience Discussions
Monty the Mongoose crying
Medallia Customer Experience has no discussions with answers
See all discussions
Ask CallidusCloud Clicktools a QuestionContact CallidusCloud Clicktools
Ask Medallia Customer Experience a QuestionContact Medallia Customer Experience

Spotlight Categories

Add Product
CallidusCloud Clicktools
CallidusCloud Clicktools
Medallia Customer Experience
Medallia Customer Experience
Optimized for quick response