Compare CallFinder and CallMiner Eureka 
At a Glance
Market Segments
Mid-Market (88.5% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
CallFinder
Star Rating
(26)4.4 out of 5
Market Segments
Mid-Market (88.5% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 2 pricing plansCallMiner Eureka
Star Rating
(209)4.5 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in call analysis with a score of 8.9, while CallFinder's score of 8.1 indicates it may not provide as comprehensive insights into call data. Reviewers mention that the detailed analytics in CallMiner help in identifying trends and improving customer interactions.
- Reviewers mention that CallFinder offers superior ease of setup with a score of 9.0 compared to CallMiner's 7.6. Users on G2 appreciate how quickly they can get CallFinder up and running, which is particularly beneficial for teams with limited IT resources.
- G2 users highlight CallMiner's strong quality of support, scoring 9.0, which is slightly lower than CallFinder's 9.4. Users say that CallFinder's support team is very responsive and helpful, making it easier to resolve issues quickly.
- Users report that CallMiner Eureka shines in its machine learning capabilities with a score of 8.2, while CallFinder's score of 7.5 for AI text generation suggests it may not leverage AI as effectively. Reviewers mention that CallMiner's machine learning features help in automating insights and improving efficiency.
- Reviewers mention that CallFinder has a better training score of 9.1 compared to CallMiner's 8.4, indicating that CallFinder provides more effective training resources. Users say that the training materials are comprehensive and easy to follow, which helps new users get up to speed quickly.
- Users on G2 report that CallMiner's product direction is highly rated at 9.6, suggesting a strong commitment to innovation and future enhancements, while CallFinder's score of 8.7 indicates a slightly less aggressive approach to product development. Reviewers say this gives them confidence in CallMiner's long-term viability.
Pricing
Entry-Level Pricing
CallFinder
CallFinder Acuity
Contact Us
CallFinder Acuity is our full-solutions suite and includes automated scorecards and Managed Client Services.
With CallFinder Acuity, you get everything that comes with CallFinder View, plus automated scorecards. Your entire team will have access to in-depth evaluations of every agent, and every agent team, providing 100% visibility into your customer interactions. Use CallFinder’s automated scorecards to assess agent knowledge gaps, uncover performance trends, and identify agents who perform well, and which agents need more coaching.
- Automated Scorecards
- Managed Client Services
- Searchable Call Transcriptions
CallMiner Eureka
No pricing availableFree Trial
CallFinder
Free Trial is available
CallMiner Eureka
No trial information availableRatings
Meets Requirements
8.3
24
8.8
160
Ease of Use
7.6
25
8.4
162
Ease of Setup
9.0
7
7.6
97
Ease of Admin
9.0
7
8.1
102
Quality of Support
9.4
22
9.0
156
Has the product been a good partner in doing business?
10.0
7
9.4
107
Product Direction (% positive)
8.7
26
9.6
160
Features by Category
Call Analytics
Not enough data
8.7
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.9
58
|
Verified
Not enough data
8.2
41
|
Verified
Agent Performance Management
Not enough data
8.8
51
|
Verified
Not enough data
8.1
58
|
Verified
Not enough data
8.0
49
|
Verified
Generative AI
Not enough data
Feature Not Available
Quality Assurance
8.1
15
8.7
80
8.1
15
8.6
74
7.6
16
8.3
81
Engagement
8.9
16
8.6
80
8.9
15
8.1
81
9.1
16
8.4
75
Performance
7.9
13
7.9
63
8.9
14
8.8
79
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Compliance
8.6
11
Not enough data
8.8
11
Not enough data
7.8
9
Not enough data
Management
7.6
9
Not enough data
7.1
8
Not enough data
8.3
9
Not enough data
7.5
8
Not enough data
Integration
7.4
9
Not enough data
7.3
8
Not enough data
7.4
7
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
CallFinder and CallMiner Eureka are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
CallFinder is categorized as Call Compliance and Contact Center Workforce
CallMiner Eureka is categorized as Conversation Intelligence
Reviews
Reviewers' Company Size
CallFinder
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
11.5%
Banking
11.5%
Telecommunications
7.7%
Retail
7.7%
Human Resources
7.7%
Other
53.8%
Financial Services
24.5%
Insurance
7.0%
Telecommunications
6.5%
Hospital & Health Care
5.5%
Consumer Services
5.0%
Other
51.5%
Most Helpful Reviews
CallFinder
Most Helpful Favorable Review
Michael S.
Verified User in Human Resources
Being able to pull calls the next day and listen to them with my team and the sound quality is always good.
Most Helpful Critical Review
Verified User in Retail
I understand the difficulties in searching and filtering by human language and needing something to search for, but I have found that the requirements for identifying very specific words or phrases means that I will only find calls that match what I already...
CallMiner Eureka
Most Helpful Favorable Review
Verified User in Consumer Services
I love the ability to monitor our agents during the day and practically coach live on how their performing. Also, the search functions are very easy to maneuver and use to filter results.
Most Helpful Critical Review
Gianna P.
Verified User in Accounting
Can be overwhelming at first, someone has to teach you how to use the programe
Michael S.
Verified User in Human Resources
Being able to pull calls the next day and listen to them with my team and the sound quality is always good.
Verified User in Consumer Services
I love the ability to monitor our agents during the day and practically coach live on how their performing. Also, the search functions are very easy to maneuver and use to filter results.
Verified User in Retail
I understand the difficulties in searching and filtering by human language and needing something to search for, but I have found that the requirements for identifying very specific words or phrases means that I will only find calls that match what I already...
Gianna P.
Verified User in Accounting
Can be overwhelming at first, someone has to teach you how to use the programe
Alternatives
Discussions
CallFinder has no discussions with answers
Is there any way to increase the recognition accuracy?
1 comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
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