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- Calabrio ONE-vs-NICE Workforce Management
Compare Calabrio ONE and NICE Workforce Management 
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Enterprise (67.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(321)4.5 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONENICE Workforce Management
Star Rating
(85)4.3 out of 5
Market Segments
Enterprise (67.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE Workforce Management excels in Shift Scheduling with a score of 8.8, while Calabrio ONE outshines with a score of 9.3, indicating a more robust and user-friendly scheduling feature that allows for better management of agent shifts.
- Reviewers mention that Calabrio ONE offers superior Agent Self-Service capabilities, scoring 8.9 compared to NICE's 8.1, which allows agents to manage their schedules and requests more efficiently, enhancing overall user satisfaction.
- G2 users highlight the Quality of Support as a significant differentiator, with Calabrio ONE receiving a score of 9.1, while NICE Workforce Management scored 7.9, suggesting that users find Calabrio's support more responsive and helpful.
- Users on G2 indicate that NICE Workforce Management has a strong focus on Labor Forecasting with a score of 8.5, but Calabrio ONE leads with a score of 9.1, showcasing its advanced analytics capabilities that help in predicting workforce needs more accurately.
- Reviewers say that Calabrio ONE's Mobile Access feature is rated higher at 8.4 compared to NICE's 7.9, which allows users to manage their tasks on-the-go, a crucial feature for modern workforce management.
- Users report that NICE Workforce Management has a lower score in Ease of Setup at 7.3, while Calabrio ONE scores 8.6, indicating that Calabrio's implementation process is generally smoother and less time-consuming for new users.
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Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableNICE Workforce Management
No pricing availableFree Trial
Calabrio ONE
No trial information availableNICE Workforce Management
Free Trial is available
Ratings
Meets Requirements
8.8
264
8.6
65
Ease of Use
9.0
271
8.3
65
Ease of Setup
8.6
183
7.3
24
Ease of Admin
8.6
125
8.3
24
Quality of Support
9.1
250
7.9
53
Has the product been a good partner in doing business?
8.8
127
8.2
23
Product Direction (% positive)
9.1
260
7.2
63
Features by Category
Quality Assurance
9.2
70
Not enough data
8.9
68
Not enough data
9.0
70
Not enough data
Engagement
8.7
71
Not enough data
9.1
69
Not enough data
9.1
68
Not enough data
Performance
8.6
64
Not enough data
9.2
70
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
9.1
114
|
Verified
8.1
17
8.9
116
|
Verified
8.5
16
9.3
116
|
Verified
8.8
16
8.9
109
|
Verified
8.1
16
8.4
106
7.9
12
Administration
8.7
113
|
Verified
8.6
11
8.9
113
|
Verified
8.2
15
8.8
117
|
Verified
8.0
15
9.0
116
|
Verified
7.8
15
8.9
114
|
Verified
8.6
16
Feedback Management
8.5
20
Not enough data
8.3
20
Not enough data
8.6
23
Not enough data
Feedback Analysis
8.3
20
Not enough data
7.1
20
Not enough data
7.5
17
Not enough data
Feedback Sources
8.6
13
Not enough data
8.3
14
Not enough data
8.3
11
Not enough data
8.3
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform
8.7
53
7.3
14
8.9
49
8.7
10
8.8
53
8.1
12
9.1
54
8.2
14
9.2
55
8.2
15
8.7
55
7.6
7
8.9
53
8.0
15
8.6
53
8.0
15
Workforce Management Platform Features
9.1
64
8.5
25
9.2
69
8.6
28
9.1
68
8.7
28
9.1
67
9.0
28
8.9
60
8.2
28
8.7
62
Feature Not Available
9.0
67
8.0
27
8.9
65
8.5
24
8.3
64
8.1
13
8.2
60
8.0
18
Categories
Categories
Shared Categories
Calabrio ONE and NICE Workforce Management are categorized as Contact Center Workforce and Workforce Management
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, and Speech Analytics
NICE Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
12.1%
Consumer Services
12.1%
Financial Services
11.4%
Information Technology and Services
7.3%
Insurance
5.1%
Other
52.1%
Telecommunications
10.8%
Information Technology and Services
9.6%
Hospital & Health Care
9.6%
Banking
9.6%
Insurance
7.2%
Other
53.0%
Most Helpful Reviews
Calabrio ONE
Most Helpful Favorable Review
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Most Helpful Critical Review
Verified User in Automotive
Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. It's apparent that they only care about money and not the user experience. The Calabrio/data explorer customer service is...
NICE Workforce Management
Most Helpful Favorable Review
Kate W.
Verified User in Insurance
Schedule changes are easy to request, convenient and all under one menu. Information is short and sweet and easy to understand. I can view an outlook on the weekly, monthly and yearly basis to see how many of the workforce are in and out. Information on...
Most Helpful Critical Review
Verified User in Consumer Electronics
Software can be slow and sometimes tools will stop working with no error messages or indication of failure.
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Kate W.
Verified User in Insurance
Schedule changes are easy to request, convenient and all under one menu. Information is short and sweet and easy to understand. I can view an outlook on the weekly, monthly and yearly basis to see how many of the workforce are in and out. Information on...
Verified User in Automotive
Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. It's apparent that they only care about money and not the user experience. The Calabrio/data explorer customer service is...
Verified User in Consumer Electronics
Software can be slow and sometimes tools will stop working with no error messages or indication of failure.
Alternatives
Discussions
What is calabrio one smart desktop?
1 comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
NICE Workforce Management has no discussions with answers
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