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Compare Calabrio ONE and NICE Workforce Management 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Enterprise (65.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONENICE Workforce Management
Star Rating
(90)4.3 out of 5
Market Segments
Enterprise (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in user-friendliness, with many users appreciating its intuitive interface for checking daily schedules and tasks. This ease of use is a significant advantage over NICE Workforce Management, which, while effective, has received mixed feedback regarding its overall user experience.
- Users say that NICE Workforce Management is particularly strong in managing time off and shift bidding, with features that streamline these processes effectively. However, some users find it less adaptable to their specific workflows compared to Calabrio ONE, which is noted for its high accuracy and reliability in workforce management tasks.
- Reviewers mention that Calabrio ONE's setup process is notably smooth, making it easier for teams to get started quickly. In contrast, NICE Workforce Management has been described as having a more complex implementation, which can be a hurdle for new users.
- According to verified reviews, Calabrio ONE shines in its support quality, with users highlighting the responsiveness and helpfulness of the support team. NICE Workforce Management, while providing decent support, does not consistently match the high standards set by Calabrio ONE.
- Users appreciate the advanced features of Calabrio ONE, such as the ability to access individual agents' information and listen to their calls, which is invaluable for business analysis. NICE Workforce Management, while offering solid features for scheduling and time management, lacks some of the deeper analytical capabilities that users find beneficial in Calabrio ONE.
- G2 reviewers highlight that both products have their strengths in workforce analytics, but Calabrio ONE generally receives higher ratings for its performance analysis and reporting capabilities. Users find that Calabrio ONE provides more comprehensive insights, which can significantly enhance decision-making processes compared to NICE Workforce Management.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableNICE Workforce Management
No pricing availableFree Trial
Calabrio ONE
No trial information availableNICE Workforce Management
Free Trial is available
Ratings
Meets Requirements
8.8
302
8.6
69
Ease of Use
9.0
310
8.3
70
Ease of Setup
8.6
217
7.4
29
Ease of Admin
8.5
142
8.2
25
Quality of Support
9.0
286
7.7
57
Has the product been a good partner in doing business?
8.8
143
8.0
24
Product Direction (% positive)
9.1
298
7.2
67
Features by Category
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Workforce Management
9.1
146
|
Verified
8.1
18
8.9
147
|
Verified
8.4
17
9.2
148
|
Verified
8.4
17
8.8
140
|
Verified
8.0
17
8.3
137
7.3
13
Administration
8.7
145
|
Verified
8.5
12
8.9
145
|
Verified
8.1
16
8.7
149
|
Verified
7.9
16
8.9
147
|
Verified
7.7
16
8.8
145
|
Verified
8.5
17
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
75
7.2
17
8.4
71
7.8
13
8.5
75
7.8
15
8.9
75
8.2
17
9.1
77
8.1
18
8.4
77
7.7
10
8.6
75
7.9
18
8.3
75
7.7
18
Workforce Management Platform Features
8.9
82
8.3
28
9.1
87
8.7
31
9.1
86
8.7
31
9.0
85
8.9
31
8.8
78
8.0
31
8.6
80
Feature Not Available
8.9
85
7.9
30
8.8
83
8.5
27
8.2
82
8.2
16
7.9
77
7.7
21
Categories
Categories
Shared Categories
Calabrio ONE and NICE Workforce Management are categorized as Contact Center Workforce and Workforce Management
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, and Speech Analytics
NICE Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Telecommunications
10.2%
Information Technology and Services
10.2%
Hospital & Health Care
9.1%
Banking
9.1%
Consumer Services
8.0%
Other
53.4%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
NICE Workforce Management has no discussions with answers
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