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- Calabrio ONE-vs-NICE CXone Mpower
Compare Calabrio ONE and NICE CXone Mpower 
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
Calabrio ONE
Star Rating
(321)4.5 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONENICE CXone Mpower
Star Rating
(1,635)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in its Database Management with a score of 9.4, making it easier for teams to manage customer data effectively. In contrast, Calabrio ONE, while still strong, has a slightly lower score of 8.9 in this area.
- Reviewers mention that Calabrio ONE shines in Quality of Support, achieving a score of 9.1, which is notably higher than NICE CXone Mpower's score of 8.4. This indicates that users may find more responsive and helpful support with Calabrio ONE.
- G2 users highlight NICE CXone Mpower's superior Performance Analysis capabilities, scoring 9.2 compared to Calabrio ONE's 8.9. This feature allows for more in-depth insights into agent performance, which is crucial for optimizing operations.
- Users on G2 report that Calabrio ONE offers better Forecasting tools, with a score of 9.0, compared to NICE CXone Mpower's 8.8. This can be a significant advantage for businesses looking to predict call volumes and manage resources effectively.
- Reviewers say that NICE CXone Mpower's Omnichannel capabilities are rated at 8.7, which is lower than Calabrio ONE's impressive score of 9.0. This suggests that Calabrio ONE may provide a more seamless experience across different communication channels.
- Users report that NICE CXone Mpower has a more robust Ticket Creation User Experience with a score of 8.6, while Calabrio ONE does not have a specific score listed for this feature, indicating a potential gap in user experience for ticket management.
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Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableNICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Calabrio ONE
No trial information availableNICE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
8.8
264
8.8
1,123
Ease of Use
9.0
271
8.7
1,139
Ease of Setup
8.6
183
7.9
395
Ease of Admin
8.6
125
8.3
392
Quality of Support
9.1
250
8.4
1,043
Has the product been a good partner in doing business?
8.8
127
8.2
390
Product Direction (% positive)
9.1
260
8.2
1,056
Features by Category
Ticket and Case Management
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Platform
Not enough data
8.3
6
Not enough data
9.2
10
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.3
6
Dialing Options
Not enough data
9.0
299
|
Verified
Not enough data
9.0
272
|
Verified
Not enough data
8.9
267
|
Verified
Agent Tools
Not enough data
8.9
248
|
Verified
Not enough data
9.1
249
|
Verified
Not enough data
9.0
261
|
Verified
Not enough data
9.2
296
|
Verified
Automation
Not enough data
8.8
220
|
Verified
Not enough data
9.0
217
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
8.9
197
|
Verified
Not enough data
9.0
229
|
Verified
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Feature Not Available
Quality Assurance
9.2
70
9.0
251
8.9
68
9.0
235
9.0
70
8.8
260
Engagement
8.7
71
9.0
236
9.1
69
9.0
248
9.1
68
8.8
236
Performance
8.6
64
8.9
235
9.2
70
9.2
254
Generative AI
Feature Not Available
5.0
16
Feature Not Available
5.2
16
Channels
Not enough data
9.1
594
|
Verified
Not enough data
8.5
316
|
Verified
Not enough data
8.5
337
|
Verified
Not enough data
8.3
276
|
Verified
Not enough data
8.5
333
|
Verified
Generative AI
Not enough data
6.7
37
Functions
Not enough data
8.8
629
|
Verified
Not enough data
9.0
666
|
Verified
Not enough data
8.9
522
|
Verified
Not enough data
8.7
367
|
Verified
Not enough data
8.8
430
|
Verified
Not enough data
9.0
525
|
Verified
Not enough data
8.8
525
|
Verified
Not enough data
8.7
473
|
Verified
Administrative
Not enough data
8.6
495
|
Verified
Not enough data
8.9
514
|
Verified
Not enough data
8.6
610
|
Verified
Not enough data
9.1
483
|
Verified
Not enough data
9.0
410
|
Verified
Workforce Management
9.1
114
|
Verified
9.3
281
|
Verified
8.9
116
|
Verified
9.3
272
|
Verified
9.3
116
|
Verified
9.0
221
|
Verified
8.9
109
|
Verified
9.1
221
|
Verified
8.4
106
8.6
173
|
Verified
Administration
8.7
113
|
Verified
9.0
220
|
Verified
8.9
113
|
Verified
9.2
263
|
Verified
8.8
117
|
Verified
9.1
284
|
Verified
9.0
116
|
Verified
8.8
214
|
Verified
8.9
114
|
Verified
9.0
218
|
Verified
Feedback Management
8.5
20
Not enough data
8.3
20
Not enough data
8.6
23
Not enough data
Feedback Analysis
8.3
20
Not enough data
7.1
20
Not enough data
7.5
17
Not enough data
Feedback Sources
8.6
13
Not enough data
8.3
14
Not enough data
8.3
11
Not enough data
8.3
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.7
25
Not enough data
7.5
23
Not enough data
9.4
27
Not enough data
9.4
29
Not enough data
9.2
26
Not enough data
9.6
25
Not enough data
9.6
29
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.5
28
Not enough data
9.2
26
Administrative
Not enough data
9.6
28
Not enough data
9.3
29
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.1
7
Self-Service Platform
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
6
Generative AI
Feature Not Available
6.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
8.7
53
Not enough data
8.9
49
Not enough data
8.8
53
Not enough data
9.1
54
Not enough data
9.2
55
Not enough data
8.7
55
Not enough data
8.9
53
Not enough data
8.6
53
Not enough data
Workforce Management Platform Features
9.1
64
Not enough data
9.2
69
Not enough data
9.1
68
Not enough data
9.1
67
Not enough data
8.9
60
Not enough data
8.7
62
Not enough data
9.0
67
Not enough data
8.9
65
Not enough data
8.3
64
Not enough data
8.2
60
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and NICE CXone Mpower are categorized as Contact Center Quality Assurance, Speech Analytics, and Contact Center Workforce
Unique Categories
NICE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Knowledge Base, Auto Dialer, Help Desk, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and Proactive Notification
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
12.1%
Consumer Services
12.1%
Financial Services
11.4%
Information Technology and Services
7.3%
Insurance
5.1%
Other
52.1%
Consumer Services
10.2%
Information Technology and Services
8.7%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.0%
Other
61.8%
Most Helpful Reviews
Calabrio ONE
Most Helpful Favorable Review
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Most Helpful Critical Review
Verified User in Automotive
Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. It's apparent that they only care about money and not the user experience. The Calabrio/data explorer customer service is...
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Verified User in Human Resources
Service issues. After almost 2 years, we still contiue to have service issues. Dropped calls, call audio delays, password resets and lockouts are frequent issues that sometiems can't be resolved. Voice quality and audio delays in other countries is...
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Verified User in Automotive
Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. It's apparent that they only care about money and not the user experience. The Calabrio/data explorer customer service is...
Verified User in Human Resources
Service issues. After almost 2 years, we still contiue to have service issues. Dropped calls, call audio delays, password resets and lockouts are frequent issues that sometiems can't be resolved. Voice quality and audio delays in other countries is...
Alternatives
Discussions
What is calabrio one smart desktop?
1 comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 comment
JF
"New" button -> History tabRead more
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