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  6. Clarity SM-vs-CA Unified Infrastructure Management

Compare CA Service Desk Manager and CA Unified Infrastructure Management

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CA Service Desk Manager
CA Service Desk Manager
(20)
4.2 out of 5
CA Service Desk Manager
By Broadcom
CA Unified Infrastructure Management
CA Unified Infrastructure Management
(5)
3.4 out of 5
CA Unified Infrastructure Management
By Broadcom
At a Glance
CA Service Desk Manager
CA Service Desk Manager
Star Rating
(20)4.2 out of 5
Market Segments
Enterprise (52.6% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about CA Service Desk Manager
CA Unified Infrastructure Management
CA Unified Infrastructure Management
Star Rating
(5)3.4 out of 5
Market Segments
Enterprise (75.0% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about CA Unified Infrastructure Management
Featured Products
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Service Desk
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(46)
Service Desk
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Pricing
Entry-Level Pricing
CA Service Desk Manager
No pricing available
CA Unified Infrastructure Management
No pricing available
Free Trial
CA Service Desk Manager
No trial information available
CA Unified Infrastructure Management
No trial information available
Ratings
Meets Requirements
8.5
14
Not enough data
Ease of Use
8.1
14
Not enough data
Ease of Setup
6.9
6
Not enough data
Ease of Admin
7.8
6
Not enough data
Quality of Support
8.3
14
Not enough data
Has the product been a good partner in doing business?
7.8
6
Not enough data
Product Direction (% positive)
6.4
13
Not enough data
Features by Category
IT Service Management (ITSM) ToolsHide 15 FeaturesShow 15 Features
8.6
103
Not enough data
Administration
9.0
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
Service Desk
9.0
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Management
7.9
8
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
6
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.1
7
Not enough data
Functionality
9.3
7
|
Verified
Not enough data
9.2
6
Not enough data
9.2
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Server MonitoringHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cloud environment support
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise MonitoringHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service DeskHide 12 FeaturesShow 12 Features
8.1
117
Not enough data
Incident Management
8.0
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
7.8
10
Not enough data
8.1
9
Not enough data
Reporting
7.6
11
Not enough data
7.2
10
Not enough data
8.2
10
Not enough data
Access & Usability
7.2
9
Not enough data
8.7
10
Not enough data
8.3
10
Not enough data
8.3
8
Not enough data
Categories
Categories
Shared Categories
CA Service Desk Manager
CA Service Desk Manager
CA Unified Infrastructure Management
CA Unified Infrastructure Management
CA Service Desk Manager and CA Unified Infrastructure Management share no categories
Unique Categories
CA Service Desk Manager
CA Service Desk Manager is categorized as Service Desk and IT Service Management (ITSM) Tools
CA Unified Infrastructure Management
CA Unified Infrastructure Management is categorized as Server Monitoring and Enterprise Monitoring
Reviews
Reviewers' Company Size
CA Service Desk Manager
CA Service Desk Manager
Small-Business(50 or fewer emp.)
15.8%
Mid-Market(51-1000 emp.)
31.6%
Enterprise(> 1000 emp.)
52.6%
CA Unified Infrastructure Management
CA Unified Infrastructure Management
Small-Business(50 or fewer emp.)
0%
Mid-Market(51-1000 emp.)
25.0%
Enterprise(> 1000 emp.)
75.0%
Reviewers' Industry
CA Service Desk Manager
CA Service Desk Manager
Information Technology and Services
26.3%
Education Management
10.5%
Utilities
5.3%
Retail
5.3%
Outsourcing/Offshoring
5.3%
Other
47.4%
CA Unified Infrastructure Management
CA Unified Infrastructure Management
Telecommunications
25.0%
Leisure, Travel & Tourism
25.0%
Information Technology and Services
25.0%
Higher Education
25.0%
‐
Other
0.0%
Most Helpful Reviews
CA Service Desk Manager
CA Service Desk Manager
Most Helpful Favorable Review
Raghuraman S.
RS
Raghuraman S.
Verified User in Banking

CA Desktop is a user-friendly desktop. Even working with many people, I don't face any latency in using this application. During covid -19, we don't have any latency issues.

Most Helpful Critical Review
Ahmed I.
AI
Ahmed I.
Verified User in Higher Education

It is a resource hog; the UI is outdated, support has been awful, the system used to be a leader in the ITSM space, and now has completely dropped off the Gartner magic quadrant. Cost, the initial price of investment is high, and then the licensing model...

CA Unified Infrastructure Management
CA Unified Infrastructure Management
Most Helpful Favorable Review
Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services

Wide range of probes with different monitoring functionality. Its a single tool capable to monitor system, network, application, database, storage, Vcentre and more

Most Helpful Critical Review
Isaac N.
IN
Isaac N.
Verified User in Law Practice

Nothing really its a great all around product, especial for the line of work im in

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CA Unified Infrastructure Management
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Discussions
CA Service Desk Manager
CA Service Desk Manager Discussions
Monty the Mongoose crying
CA Service Desk Manager has no discussions with answers
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CA Unified Infrastructure Management
CA Unified Infrastructure Management Discussions
Monty the Mongoose crying
CA Unified Infrastructure Management has no discussions with answers
See all discussions
Ask Clarity SM a QuestionContact Clarity SM
Ask CA Unified Infrastructure Management a QuestionContact CA Unified Infrastructure Management

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CA Service Desk Manager
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CA Unified Infrastructure Management
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