Compare BugHerd and Usersnap 
At a Glance
Market Segments
Small-Business (75.7% of reviews)
Small-Business (63.2% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free
BugHerd
Star Rating
(143)4.8 out of 5
Market Segments
Small-Business (75.7% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free Trial is available
Browse all 3 pricing plansUsersnap
Star Rating
(89)4.5 out of 5
Market Segments
Small-Business (63.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugHerd excels in its user-friendly interface, with an Ease of Use score of 9.4, while Usersnap has a slightly higher score of 9.6, indicating that both platforms are easy to navigate, but Usersnap may have a slight edge in overall user experience.
- Reviewers mention that BugHerd's bug reporting features, particularly the User Reports & Feedback functionality, scored 9.3, which is higher than Usersnap's 8.9. This suggests that BugHerd may provide a more effective platform for gathering user feedback on bugs.
- G2 users highlight that BugHerd's quality of support is rated at 9.0, while Usersnap shines with a higher score of 9.5, indicating that Usersnap may offer more responsive and helpful customer service, which is crucial for troubleshooting and assistance.
- Users on G2 report that BugHerd's analytics capabilities received a score of 8.8, which is significantly higher than Usersnap's 7.6. This suggests that BugHerd may provide more robust analytics tools for tracking bugs and user feedback.
- Reviewers mention that BugHerd's data retention feature scored 9.5, outperforming Usersnap's 8.4. This indicates that BugHerd may offer better options for retaining and managing historical data, which is essential for long-term project tracking.
- Users say that BugHerd's feedback aggregation feature scored 9.5, slightly higher than Usersnap's 9.4, suggesting that BugHerd may provide a more effective way to compile and analyze user feedback, which is vital for improving product quality.
Featured Products
Sponsored
Canny
(94)
Enterprise Feedback Management
Visit Website
Sponsored
Ideally
(24)
Enterprise Feedback Management
Visit Website
Pricing
Entry-Level Pricing
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
BugHerd
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
9.2
116
9.1
66
Ease of Use
9.4
117
9.6
68
Ease of Setup
9.3
82
9.5
39
Ease of Admin
9.4
77
9.1
39
Quality of Support
9.0
75
9.5
60
Has the product been a good partner in doing business?
9.5
66
9.2
38
Product Direction (% positive)
9.5
107
8.9
61
Features by Category
User Response Methods
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
8.8
11
Not enough data
9.3
16
Not enough data
9.4
16
Participant Selection
Not enough data
8.2
17
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
Not enough data
8.5
18
Not enough data
8.6
17
Generative AI
Not enough data
8.3
9
Bug Reporting
9.3
63
8.8
28
9.4
59
9.0
26
9.2
66
8.6
27
Bug Monitoring
Feature Not Available
7.5
23
9.4
63
8.1
25
9.5
57
8.3
25
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.5
11
Survey Management
9.1
15
9.2
21
9.0
12
8.8
21
9.7
18
9.7
20
8.9
15
9.3
20
Process Management
9.5
20
9.4
19
9.1
17
9.1
19
9.5
16
9.0
18
9.6
16
9.1
18
System Management
9.0
12
8.8
20
8.8
10
8.2
19
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BugHerd and Usersnap are categorized as Bug Tracking and Enterprise Feedback Management
Unique Categories
BugHerd has no unique categories
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.7%
Design
14.3%
Computer Software
12.1%
Information Technology and Services
7.1%
E-Learning
4.3%
Other
31.4%
Computer Software
25.3%
Information Technology and Services
11.5%
Marketing and Advertising
8.0%
Internet
6.9%
Logistics and Supply Chain
4.6%
Other
43.7%
Most Helpful Reviews
BugHerd
Most Helpful Favorable Review
Verified User in Design
The ability to pin comments to specific points on a site is invaluable. The behavior is exactly the same as our design review process using Adobe XD so it makes the transition from design to site review seamless for the clients.
Most Helpful Critical Review
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Usersnap
Most Helpful Favorable Review
Yannick G.
Verified User in Computer Software
The simplicity of usage and standard connectors with the most used platform of the market
Most Helpful Critical Review
Verified User in Higher Education
There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from updating our billing or 3rd party integrations missing essential hooks or data. Since it's not a full blown helpdesk app, it's critical that...
Verified User in Design
The ability to pin comments to specific points on a site is invaluable. The behavior is exactly the same as our design review process using Adobe XD so it makes the transition from design to site review seamless for the clients.
Yannick G.
Verified User in Computer Software
The simplicity of usage and standard connectors with the most used platform of the market
Verified User in Museums and Institutions
The set up we had ran excruciatingly slow and crashed often.
Verified User in Higher Education
There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from updating our billing or 3rd party integrations missing essential hooks or data. Since it's not a full blown helpdesk app, it's critical that...
Discussions
How do you use a BugHerd?
3 comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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