Compare Bright Pattern and Five9 
At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
Contact Vendor
No pricing available
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansFive9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Automatic Call Distribution feature, scoring 9.0, which allows for efficient call routing based on agent availability and skill set. In contrast, Bright Pattern also performs well in this area but with a slightly lower score of 8.6.
- Reviewers mention that Bright Pattern's Quality of Support is notably higher, with a score of 9.1 compared to Five9's 8.0. This indicates that users find Bright Pattern's customer service more responsive and helpful.
- G2 users highlight that Five9's Dialing Options are robust, particularly in Predictive Dialer functionality, which scored 8.6. Bright Pattern, while also strong, has a slightly lower score in this area, indicating that Five9 may offer a more effective solution for high-volume calling.
- Users on G2 report that Bright Pattern shines in Web Chat capabilities, scoring 9.1, which is higher than Five9's score of 8.1. This suggests that Bright Pattern may provide a more seamless experience for customer interactions through chat.
- Reviewers mention that Five9's Agent Self-Service feature, scoring 8.2, could be improved compared to Bright Pattern's higher score of 8.8. This indicates that Bright Pattern may offer more effective tools for agents to manage their own schedules and tasks.
- Users say that Bright Pattern's Speech Analytics feature, with a score of 9.0, is superior to Five9's 8.3, suggesting that Bright Pattern provides better insights into call quality and agent performance through advanced analytics.
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Contact Center
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Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Five9
No pricing availableFree Trial
Bright Pattern
No trial information availableFive9
No trial information availableRatings
Meets Requirements
8.8
72
8.3
422
Ease of Use
8.5
74
8.3
430
Ease of Setup
8.8
59
7.9
291
Ease of Admin
8.8
58
8.0
257
Quality of Support
9.1
69
8.2
404
Has the product been a good partner in doing business?
9.2
58
8.5
256
Product Direction (% positive)
8.9
72
7.2
419
Features by Category
Dialing Options
Not enough data
9.0
128
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
122
|
Verified
Agent Tools
Not enough data
8.8
96
|
Verified
Not enough data
8.9
106
|
Verified
Not enough data
8.7
119
|
Verified
Not enough data
9.1
129
|
Verified
Automation
Not enough data
8.5
111
|
Verified
Not enough data
8.9
97
|
Verified
Not enough data
8.8
109
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
112
|
Verified
Quality Assurance
8.7
18
8.7
44
8.5
17
8.6
43
7.9
19
8.7
45
Engagement
8.9
16
8.6
43
8.7
18
8.6
48
8.5
16
8.6
44
Performance
8.6
19
8.8
46
8.8
18
9.0
45
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Channels
9.0
41
|
Verified
8.9
177
|
Verified
8.7
19
|
Verified
7.8
128
|
Verified
9.1
31
|
Verified
7.9
122
|
Verified
8.8
23
|
Verified
7.5
119
|
Verified
8.3
31
|
Verified
7.8
129
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
9.1
49
|
Verified
8.8
211
|
Verified
9.1
49
|
Verified
8.9
214
|
Verified
9.5
43
|
Verified
8.7
188
|
Verified
9.0
22
|
Verified
8.2
123
|
Verified
9.2
26
|
Verified
8.8
151
|
Verified
9.4
36
|
Verified
8.9
171
|
Verified
8.4
39
|
Verified
8.8
169
|
Verified
8.9
32
|
Verified
8.7
151
|
Verified
Administrative
8.6
36
|
Verified
8.3
193
|
Verified
9.2
47
|
Verified
8.7
205
|
Verified
7.9
50
|
Verified
8.3
217
|
Verified
9.0
36
|
Verified
8.7
161
|
Verified
8.4
20
|
Verified
8.6
134
|
Verified
Compliance
9.1
9
8.8
50
8.7
9
8.8
53
8.3
7
8.4
48
Management
7.8
6
8.5
47
8.6
6
8.4
50
9.0
8
8.6
51
8.1
6
8.4
51
Integration
8.9
11
8.7
52
8.3
10
8.3
51
7.6
9
8.4
48
Workforce Management
Not enough data
8.5
39
|
Verified
Not enough data
8.6
41
|
Verified
Not enough data
8.3
40
|
Verified
Not enough data
8.2
39
|
Verified
Not enough data
7.2
36
Administration
Not enough data
8.1
39
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.4
37
|
Verified
Not enough data
8.6
35
|
Verified
Platform
Not enough data
8.0
77
Not enough data
7.1
72
Not enough data
8.3
81
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.6
81
Not enough data
9.0
84
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.0
79
Not enough data
9.0
78
Administrative
Not enough data
9.1
81
Not enough data
8.8
84
Customer Support
Not enough data
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Automation
Not enough data
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Artificial Intelligence
Not enough data
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Internal Use
Not enough data
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Generative AI
Not enough data
Feature Not Available
Platform
Not enough data
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Workforce Management Platform Features
Not enough data
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Categories
Categories
Shared Categories
Bright Pattern and Five9 are categorized as Call Compliance, Contact Center, and Contact Center Quality Assurance
Unique Categories
Bright Pattern has no unique categories
Five9 is categorized as Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Live Chat, Speech Analytics, Workforce Management, ServiceNow Store Apps, and Customer Service Automation
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Most Helpful Reviews
Bright Pattern
Most Helpful Favorable Review
Verified User in Telecommunications
I like that it is integrated with Zendesk
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed. The UI could be easier to use too. Looking forward to the auditing features that are coming soon. Bugs with the...
Five9
Most Helpful Favorable Review
Verified User in Telecommunications
I like the fact that its all cloud based and would be easy to access from any where in the world.
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Verified User in Telecommunications
I like that it is integrated with Zendesk
Verified User in Telecommunications
I like the fact that its all cloud based and would be easy to access from any where in the world.
Verified User in Health, Wellness and Fitness
Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed. The UI could be easier to use too. Looking forward to the auditing features that are coming soon. Bugs with the...
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Alternatives
Discussions
What is cloud based contact center?
1 comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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