Compare Boost.ai and IBM watsonx Assistant 
At a Glance
Market Segments
Mid-Market (41.7% of reviews)
Enterprise (42.5% of reviews)
Entry-Level Pricing
No pricing available
Free
Boost.ai
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Boost.aiIBM watsonx Assistant
Star Rating
(322)4.4 out of 5
Market Segments
Enterprise (42.5% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM watsonx Assistant excels in its Natural Language Understanding (NLU) with a score of 9.1, while Boost.ai also performs well but slightly lower in this area, indicating that IBM's NLU capabilities may provide a more nuanced understanding of user queries.
- Reviewers mention that Boost.ai shines in Ease of Use with a score of 9.6 compared to IBM watsonx Assistant's 8.6, suggesting that users find Boost.ai's interface more intuitive and user-friendly, which can lead to quicker adoption and less training time.
- G2 users highlight that IBM watsonx Assistant offers robust customization options with a score of 9.2, allowing businesses to tailor the assistant to their specific needs, whereas Boost.ai, while also customizable, does not match this level of flexibility.
- Users on G2 report that Boost.ai has superior support quality with a score of 9.4, compared to IBM's 8.1, indicating that users may find more responsive and helpful customer service with Boost.ai, which can be crucial for ongoing support.
- Reviewers mention that both platforms offer strong automation features, but IBM watsonx Assistant's Sales Follow-Up automation scores 9.3, suggesting it may provide more effective tools for managing sales processes compared to Boost.ai's offerings.
- Users say that Boost.ai's integration capabilities are rated higher at 9.2, compared to IBM watsonx Assistant's 8.9, indicating that Boost.ai may offer a more seamless experience when connecting with other software tools, which is essential for businesses looking to streamline operations.
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Customer Self-Service
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Pricing
Entry-Level Pricing
Boost.ai
No pricing availableIBM watsonx Assistant
Lite (Digital only)
Free
Everything you need to get started, free for as long as you need it
- Pre-built webchat interface
- Limited to 1,000 users / month
- 5 skills
Free Trial
Boost.ai
Free Trial is available
IBM watsonx Assistant
Free Trial is available
Ratings
Meets Requirements
9.4
9
8.6
221
Ease of Use
9.6
9
8.5
228
Ease of Setup
9.6
8
8.1
154
Ease of Admin
9.6
8
7.9
137
Quality of Support
9.4
9
8.1
201
Has the product been a good partner in doing business?
9.2
8
8.4
135
Product Direction (% positive)
10.0
8
9.2
203
Features by Category
Responses
Not enough data
8.9
49
Not enough data
8.8
49
Not enough data
9.1
49
Automation - AI Agents
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Platform
Not enough data
9.0
48
Not enough data
8.9
49
Not enough data
8.5
44
Autonomy - AI Agents
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
9.2
6
Not enough data
9.4
6
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Platform
9.3
5
Not enough data
9.0
7
Not enough data
9.7
5
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
9.7
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
Categories
Categories
Shared Categories
Boost.ai and IBM watsonx Assistant are categorized as Bot Platforms
Unique Categories
Boost.ai is categorized as Conversational Support, Customer Self-Service, Chatbots, and Customer Service Automation
IBM watsonx Assistant is categorized as AI Agents
Reviews
Reviewers' Company Size
Boost.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM watsonx Assistant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
25.0%
Telecommunications
16.7%
Financial Services
16.7%
Real Estate
8.3%
Insurance
8.3%
Other
25.0%
Information Technology and Services
17.9%
Computer Software
13.0%
Telecommunications
5.3%
Banking
5.0%
Automotive
4.3%
Other
54.5%
Most Helpful Reviews
Boost.ai
Most Helpful Favorable Review
Verified User in Telecommunications
Their customer success managers are very hands-on and very dedicated. Their platform is also ever evolving and they are in the forefront of incorporating OpenAI in a very good manner.
Most Helpful Critical Review
IBM watsonx Assistant
Most Helpful Favorable Review
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Most Helpful Critical Review
Vishal S.
Verified User in Health, Wellness and Fitness
dev-ops is not there for wA, configuraution is not proper
Verified User in Telecommunications
Their customer success managers are very hands-on and very dedicated. Their platform is also ever evolving and they are in the forefront of incorporating OpenAI in a very good manner.
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Vishal S.
Verified User in Health, Wellness and Fitness
dev-ops is not there for wA, configuraution is not proper
Discussions
Boost.ai has no discussions with answers
Is IBM Watson assistant free?
2 comments
LS
You can start for free, small scale up to 1000 Monthly users and 10000 messages per month.
https://www.ibm.com/products/watson-assistant/pricing
Then pay...Read more
How can I learn advance level learning of IBM Watson?
1 comment
SB
You could take the watson assistant foundation course and earn an IBM certified Acclaim badge for...Read more
How can I integrate Watson Assistant to Watson Language Translator
1 comment
SB
Here is an example integration by the leader of the product management team in 2018 including links to code...Read more
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