Compare Bonterra Apricot and Casebook 
At a Glance
Market Segments
Small-Business (69.2% of reviews)
Small-Business (84.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at $29.00 Per Month
Bonterra Apricot
Star Rating
(229)4.3 out of 5
Market Segments
Small-Business (69.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Bonterra ApricotCasebook
Star Rating
(53)4.3 out of 5
Market Segments
Small-Business (84.9% of reviews)
Entry-Level Pricing
Starting at $29.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bonterra Case Management excels in client intake with a score of 8.9, highlighting its intuitive interface and streamlined process, while Casebook, with a score of 8.3, is noted for being effective but less user-friendly in this area.
- Reviewers mention that Bonterra's reporting capabilities are robust, scoring 8.5, which allows for detailed analytics and insights, whereas Casebook's reporting, with a score of 7.8, is seen as less comprehensive, limiting users' ability to generate in-depth reports.
- G2 users indicate that Bonterra's mobility features score 7.7, providing decent access on mobile devices, but Casebook shines with a score of 8.3, offering a more seamless mobile experience that users appreciate for on-the-go case management.
- Users on G2 highlight that Bonterra's quality of support is rated at 8.4, with many reviewers praising the responsiveness and helpfulness of the support team, while Casebook stands out with a higher score of 9.0, indicating exceptional support that users find invaluable.
- Reviewers mention that Bonterra's form builder is rated at 8.3, allowing for customization and ease of use, while Casebook's form builder, scoring 7.9, is functional but lacks some of the flexibility that Bonterra offers, leading to a less tailored experience.
- Users say that Bonterra's product direction is rated at 8.4, with positive feedback on its ongoing improvements, while Casebook's higher score of 8.9 reflects a strong commitment to innovation and user-driven enhancements, making it a more future-proof choice for many organizations.
Pricing
Entry-Level Pricing
Bonterra Apricot
No pricing availableCasebook
Starter
Starting at $29.00
Per Month
Entry-level SaaS human services management for Nonprofit or Government organizations.
- 1 Report Writer
- 3 Automated Workflows
- 3 Configurable forms
Free Trial
Bonterra Apricot
No trial information availableCasebook
No trial information availableRatings
Meets Requirements
8.5
208
8.3
36
Ease of Use
8.3
214
8.2
37
Ease of Setup
7.9
161
7.9
26
Ease of Admin
7.8
84
8.7
24
Quality of Support
8.4
193
9.0
35
Has the product been a good partner in doing business?
7.9
82
9.1
24
Product Direction (% positive)
8.3
202
9.0
34
Features by Category
Platform Basics
8.5
165
7.8
28
7.6
151
7.6
24
8.5
160
8.3
33
Case Management
8.9
159
8.4
32
8.5
158
8.3
25
8.2
160
8.0
27
Platform Additional Functionality
7.6
153
8.3
24
6.7
148
6.7
21
Platform Data
8.2
156
8.4
31
7.3
149
7.9
29
Categories
Categories
Shared Categories
Bonterra Apricot and Casebook are categorized as Human Services
Unique Categories
Bonterra Apricot has no unique categories
Casebook has no unique categories
Reviews
Reviewers' Company Size
Bonterra Apricot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Casebook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
48.0%
Civic & Social Organization
13.7%
Individual & Family Services
11.5%
Human Resources
7.9%
Mental Health Care
4.4%
Other
14.5%
Non-Profit Organization Management
30.2%
Individual & Family Services
18.9%
Civic & Social Organization
15.1%
Human Resources
9.4%
Law Enforcement
5.7%
Other
20.8%
Most Helpful Reviews
Bonterra Apricot
Most Helpful Favorable Review
Kim F.
Verified User in Mental Health Care
Apricot has been intuitive for our staff and allows our organization to easily individualize our documentation through forms, reports, linking etc. Help is readily available and responsive.
Most Helpful Critical Review
Verified User in Restaurants
It does save and auto feed client information
Casebook
Most Helpful Favorable Review
Mandi W.
Verified User in Non-Profit Organization Management
Team has been easy to work with and is constantly adding new things, looking for feedback from users to improve their product. Implementing this system is going to streamline our processes with potential and new foster families, which will be a big...
Most Helpful Critical Review
mel s.
Verified User in Individual & Family Services
Lack of ability to customize the user interfaces and client profiles or data fields.
Kim F.
Verified User in Mental Health Care
Apricot has been intuitive for our staff and allows our organization to easily individualize our documentation through forms, reports, linking etc. Help is readily available and responsive.
Mandi W.
Verified User in Non-Profit Organization Management
Team has been easy to work with and is constantly adding new things, looking for feedback from users to improve their product. Implementing this system is going to streamline our processes with potential and new foster families, which will be a big...
Verified User in Restaurants
It does save and auto feed client information
mel s.
Verified User in Individual & Family Services
Lack of ability to customize the user interfaces and client profiles or data fields.
Alternatives
Discussions
What is ETO software?
2 comments
LL
ETO (Efforts to Outcomes) is an antiquated web-based data collection system offered by Social Solutions.Read more
What is Apricot used for?
1 comment
Official Response from Bonterra Apricot
Thank you for your question! Bonterra Case Management, formerly known as Apricot, is a software solution designed to streamline and optimize case management...Read more
Bonterra Apricot has no more discussions with answers
Casebook has no discussions with answers
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