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- BMC Helix ITSM-vs-Jira Service Management
Compare BMC Helix ITSM and Jira Service Management 
- Users report that BMC Helix ITSM excels in its ticketing system with a score of 9.8, highlighting its robust functionality and user-friendly interface, while Jira Service Management, with a score of 9.1, is noted for its flexibility but may not match the depth of BMC's features.
- Reviewers mention that BMC Helix ITSM offers superior reporting capabilities, scoring 9.4 compared to Jira's 9.1. Users appreciate the detailed analytics and customizable dashboards that help in tracking performance effectively.
- G2 users indicate that BMC Helix ITSM's incident management features, particularly in automating ticket routing (8.7), are highly effective, whereas Jira Service Management's ticket prioritization and notifications (both 8.7) are praised for their reliability but lack the same level of automation.
- Users on G2 highlight that BMC Helix ITSM provides a more comprehensive change management process with a score of 8.8, while Jira Service Management, scoring 9.0, is recognized for its user-friendly approach but may not offer the same depth in process control.
- Reviewers say that BMC Helix ITSM's customer portal (8.5) is well-received for its ease of use, while Jira Service Management's self-service options (8.5) are noted for their effectiveness, but some users feel that BMC's portal offers a more streamlined experience.
- Users report that BMC Helix ITSM's mobile support (6.6) is a significant drawback compared to Jira Service Management's mobile usability (7.8), which is frequently mentioned as a strong point, allowing for better on-the-go access and management.
It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
