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- BMC Helix Discovery-vs-ServiceNow IT Service Management
Compare BMC Helix Discovery and ServiceNow IT Service Management 
BMC Helix Discovery vs ServiceNow IT Service Management
When assessing the two solutions, reviewers found BMC Helix Discovery easier to use. However, reviewers felt that ServiceNow IT Service Management was easier to administer and do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that ServiceNow IT Service Management meets the needs of their business better than BMC Helix Discovery.
- When comparing quality of ongoing product support, reviewers felt that BMC Helix Discovery is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix Discovery over ServiceNow IT Service Management.
The user interface is easy to use and very intuitive. Additionally, it is very simple to install, configure, and maintain, so there is no problem adapting to the use of this software. It is the ideal tool to know even the smallest detail of the company's...
No particular feature but platform dependency
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
The user interface is easy to use and very intuitive. Additionally, it is very simple to install, configure, and maintain, so there is no problem adapting to the use of this software. It is the ideal tool to know even the smallest detail of the company's...
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
No particular feature but platform dependency
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
