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- Footprints Service Desk-vs-Track-It!
Compare BMC FootPrints and Track-It! 
- Users report that BMC FootPrints excels in its ticketing system, achieving a score of 8.9, which reviewers mention provides a seamless experience for ticket creation and management. In contrast, Track-It! offers a solid ticketing system but falls slightly behind with a score of 8.3.
- Reviewers mention that BMC FootPrints has a more robust SLA Management feature, scoring 8.3, which allows for better tracking and adherence to service level agreements. Track-It! scores 7.5 in this area, indicating room for improvement.
- Users on G2 highlight the superior automation capabilities of BMC FootPrints, particularly in automating ticket routing with a score of 8.2. Track-It! scores lower at 7.4, suggesting that users may experience more manual intervention in their workflows.
- Reviewers say that the knowledge base integration in BMC FootPrints is more effective, scoring 7.9, which enhances the user experience by providing relevant information during ticket resolution. Track-It! scores 6.8, indicating that users may find it less intuitive.
- G2 users report that BMC FootPrints offers better customization options, achieving a score of 8.5, which allows organizations to tailor the software to their specific needs. Track-It! provides customization as well but does not match this level of flexibility.
- Users say that the mobile user support in Track-It! is superior, with a score of 6.7 compared to BMC FootPrints' 5.3. This suggests that Track-It! may provide a more user-friendly mobile experience for on-the-go support staff.
I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...
- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...
Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.
The software was slow to catch up to the times.
I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...
Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.
- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...
The software was slow to catch up to the times.
