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Compare BigPanda and ServiceNow IT Operations Management 
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ServiceNow IT Service Management
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At a Glance
Market Segments
Enterprise (42.3% of reviews)
Enterprise (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BigPanda
Star Rating
(117)4.5 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BigPandaServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BigPanda excels in "AI/ML Assistance" with a score of 9.0, which reviewers mention significantly enhances their monitoring capabilities, allowing for more proactive incident management.
- Reviewers mention that ServiceNow IT Operations Management shines in "Timely Alerts" with a score of 9.4, indicating that users appreciate the prompt notifications that help them address issues before they escalate.
- G2 users highlight BigPanda's "Lifecycle Visualization" feature, scoring 9.3, as a standout, providing clear insights into the operational lifecycle of incidents, which users find invaluable for tracking and managing workflows.
- Users on G2 report that ServiceNow's "Root Cause Analysis (RCA)" is particularly effective, with a score of 9.0, allowing teams to quickly identify and resolve underlying issues, which is crucial for maintaining system reliability.
- Reviewers mention that BigPanda's "Ticket Accuracy" score of 9.2 is a strong point, as it ensures that incidents are categorized correctly, reducing the time spent on mismanaged tickets and improving overall efficiency.
- Users say that ServiceNow's "Service Management" capabilities, rated at 9.0, provide a comprehensive framework for managing IT services, which many find essential for aligning IT operations with business needs.
Pricing
Entry-Level Pricing
BigPanda
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
BigPanda
No trial information availableServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
9.1
85
8.7
74
Ease of Use
9.1
85
8.0
132
Ease of Setup
8.2
28
7.7
115
Ease of Admin
8.7
32
8.4
41
Quality of Support
9.1
82
8.4
72
Has the product been a good partner in doing business?
8.8
32
8.7
43
Product Direction (% positive)
9.9
78
9.5
70
Features by Category
Monitoring
9.4
62
|
Verified
Not enough data
9.3
63
|
Verified
Not enough data
9.2
64
|
Verified
Not enough data
Not enough data
Not enough data
Management Tools
9.2
62
Not enough data
9.1
63
|
Verified
Not enough data
9.3
60
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
31
7.9
14
9.0
31
7.7
13
9.1
32
8.3
12
Issue Resolution
8.7
31
8.3
13
8.8
31
8.3
12
9.1
31
8.2
12
Management
9.1
31
8.8
14
9.6
31
9.0
12
8.6
31
9.2
12
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
ServiceNow Apps
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Generative AI
Feature Not Available
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
35
Platform
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.8
34
Not enough data
8.4
34
Not enough data
8.7
34
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
34
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Categories
Categories
Shared Categories
BigPanda and ServiceNow IT Operations Management are categorized as AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management and Application Performance Monitoring (APM)
Reviews
Reviewers' Company Size
BigPanda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.6%
Computer Software
9.9%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
35.1%
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Discussions
Is BigPanda a SaaS?
1 Comment
PG
Yes Bigpanda is a SaaS platformRead more
What is the use of Bigpanda?
1 Comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
BigPanda has no more discussions with answers
ServiceNow IT Operations Management has no discussions with answers
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