Compare BigPanda and Moogsoft 
At a Glance
Market Segments
Enterprise (42.0% of reviews)
Enterprise (79.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BigPanda
Star Rating
(118)4.5 out of 5
Market Segments
Enterprise (42.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BigPandaMoogsoft
Star Rating
(39)4.5 out of 5
Market Segments
Enterprise (79.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MoogsoftSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BigPanda excels in "Constant Monitoring" with a score of 9.4, while Moogsoft trails behind at 8.7, indicating that BigPanda provides more reliable and continuous oversight of systems.
- Reviewers mention that BigPanda's "Timely Alerts" feature scores 9.3, significantly higher than Moogsoft's 8.2, suggesting that users find BigPanda's alert system more effective in notifying them of issues promptly.
- G2 users highlight BigPanda's superior "Ticket Assignment" functionality, scoring 9.3 compared to Moogsoft's 8.2, which indicates that users appreciate BigPanda's efficiency in managing and distributing tickets among teams.
- Users on G2 note that Moogsoft shines in "Proactive Identification" with a score of 9.1, while BigPanda scores slightly lower at 8.8, suggesting that Moogsoft may be better at anticipating issues before they escalate.
- Reviewers say that BigPanda's "Quality of Support" is rated at 9.2, which is higher than Moogsoft's 8.5, indicating that users feel more satisfied with the support they receive from BigPanda.
- Users report that both products have similar scores in "Machine Learning" at 9.0, but reviewers mention that Moogsoft's implementation of AI features is perceived as more advanced, particularly in its "Artificial Intelligence" capabilities, which scored 9.1 compared to BigPanda's 8.7.
Featured Products
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Incident Management
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Pricing
Entry-Level Pricing
BigPanda
No pricing availableMoogsoft
No pricing availableFree Trial
BigPanda
No trial information availableMoogsoft
Free Trial is available
Ratings
Meets Requirements
9.1
86
7.9
25
Ease of Use
9.1
86
8.8
26
Ease of Setup
8.2
28
8.0
14
Ease of Admin
8.7
32
8.9
11
Quality of Support
9.2
83
8.5
24
Has the product been a good partner in doing business?
8.8
32
9.2
13
Product Direction (% positive)
9.9
79
9.0
23
Features by Category
Monitoring
9.4
63
|
Verified
8.7
19
|
Verified
9.3
64
|
Verified
8.2
19
|
Verified
9.2
65
|
Verified
8.1
18
|
Verified
Management Tools
9.3
63
8.2
17
|
Verified
9.1
64
|
Verified
8.0
18
|
Verified
9.3
61
|
Verified
8.7
18
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Functionality
8.7
31
9.1
17
9.0
31
9.0
17
9.1
32
8.8
18
Issue Resolution
8.7
31
8.3
17
8.8
31
9.1
17
9.1
31
8.4
18
Management
9.1
31
8.7
18
9.6
31
9.1
18
8.6
31
8.6
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
ServiceNow Apps
8.8
7
9.3
5
9.3
7
8.7
5
Categories
Categories
Shared Categories
BigPanda and Moogsoft are categorized as AIOps Platforms, ServiceNow Store Apps, IT Alerting, and Incident Management
Unique Categories
BigPanda has no unique categories
Moogsoft has no unique categories
Reviews
Reviewers' Company Size
BigPanda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Moogsoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
40.2%
Computer Software
9.8%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
34.8%
Information Technology and Services
50.0%
Telecommunications
8.8%
Banking
8.8%
Computer Networking
5.9%
Oil & Energy
2.9%
Other
23.5%
Most Helpful Reviews
BigPanda
Most Helpful Favorable Review
Zahrah A.
Verified User in Financial Services
We love that BigPanda can easily integrate with our external software to consolidate data and incident notifications. Customer support is very responsive to our inquiries and support tickets.
Most Helpful Critical Review
Verified User in Information Technology and Services
The UI is not very good. Many limitations. And doesn't support SSO
Moogsoft
Most Helpful Favorable Review
Arun K.
Verified User in Logistics and Supply Chain
Event Correlation engine which helps in identifying the right alarm [parent event] where the issue occurs is really awesome.
Most Helpful Critical Review
Verified User in Banking
Does not allow proper connection to our ticketing system Does not properly correlate events Does not remove alerts already worked Does not allow comments
Zahrah A.
Verified User in Financial Services
We love that BigPanda can easily integrate with our external software to consolidate data and incident notifications. Customer support is very responsive to our inquiries and support tickets.
Arun K.
Verified User in Logistics and Supply Chain
Event Correlation engine which helps in identifying the right alarm [parent event] where the issue occurs is really awesome.
Verified User in Information Technology and Services
The UI is not very good. Many limitations. And doesn't support SSO
Verified User in Banking
Does not allow proper connection to our ticketing system Does not properly correlate events Does not remove alerts already worked Does not allow comments
Alternatives
Discussions
Is BigPanda a SaaS?
1 comment
PG
Yes Bigpanda is a SaaS platformRead more
What is the use of Bigpanda?
1 comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
BigPanda has no more discussions with answers
how can we place bulk servers in MOOGSOFT black out portal?
1 comment
VD
Hi Naveen,
we used the script to do so, with that only you will be able to add the multiple server in the same time.Read more
What's the possibility bringing in domain expertise in this platform?
1 comment
AH
Interesting question. Leveraging skills, knowledge, and intuition is really important in getting the exact root cause identified and fixed.Read more
What are the benefits of AIOps?
1 comment
Official Response from Moogsoft
Through algorithmic analysis of IT data and Observability telemetry,
AIOps helps IT Ops, DevOps, and SRE teams work smarter and faster, so
they can detect...Read more
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